Wrong Product Category Displayed on Products

This topic has 8 replies, 3 voices, and was last updated 2 years, 8 months ago ago by Rose Tyler

  • Avatar: Maitreya Patni
    Maitreya Patni
    Participant
    July 29, 2021 at 09:25

    Hello,
    The product categories are being displayed incorrectly and we checked everything, but could not find any correction. For the time, it is being hidden.
    Take a look at the screenshot: https://prnt.sc/1hipduc

    Also, wanted to know how to disable the add to cart bar that appears on single product page on the bottom of the page.

    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 29, 2021 at 12:34

    Hello,

    1/ Do you mean that other categories should be shown? Enable categories, provide temporary wp-admin and FTP access, so we can take a closer look.
    2/ Likely, you need to disable Sticky Add To Cart Bar via Theme Options
    We can’t check your Single product page – https://gyazo.com/71d16f0170ee083e61f2d42e7e253070

    Regards

    Avatar: Maitreya Patni
    Maitreya Patni
    Participant
    July 29, 2021 at 12:41

    Hi,
    please refer to the screenshot in the first message I sent. The product categories are being displayed incorrectly. I have hidden the category section via css for now.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 30, 2021 at 10:30

    Hello,

    Sorry, but we don’t understand what is incorrectly in your opinion. Do you want just to hide them? You can do this in Theme Options > WooCommerce > Shop > Product styles > disable Product categories. Or do you want to change the styles of the category title? Or category name should be different? What exactly is wrong?

    Regards

    Avatar: Maitreya Patni
    Maitreya Patni
    Participant
    July 30, 2021 at 12:47

    Hello,
    I will try to explain this as simply as I can.
    I have 4 product categories – say a, b, c and d.
    Products are being displayed throughout the website.
    The products that fall under category “b”, “c” and “d” are displaying category as “a”.
    I hope you understand the issue now. Just in case, check out the screenshot and look at the product categories – you should notice that they are all the same: https://prnt.sc/1hipduc
    And to clarify, the product category from the product panel have been checked. Product categories have been correctly marked as per the category.

    Regards.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 30, 2021 at 14:24

    Hello,

    Edit product > [8theme] Product Options > Primary category

    Regards

    Avatar: Maitreya Patni
    Maitreya Patni
    Participant
    July 31, 2021 at 09:17

    Are you guys serious?
    IT HAS BEEN MENTIONED CLEARLY THAT THE PRODUCT CATEGORIES ARE MARKED CORRECTLY. IS IT DIFFICULT TO UNDERSTAND? HOW MANY TIMES DOES A USER NEED TO REPEAT THE SAME THING OVER AND OVER AGAIN?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 31, 2021 at 09:26

    Dear,

    It looks like you did not find “8theme] Product Options > Primary category” settings. For example, Super-Triangle Rhodolite Garnet, 10.0 cts, – Luxury product – settings of categories here https://gyazo.com/69d7173e1badebb2192c5e4b98d9f62e and here https://gyazo.com/64595264ef27073b28a186229f24ae34 When you add Products element to your Home page, Primary category will be shown, so https://gyazo.com/64595264ef27073b28a186229f24ae34 is the correct one.

    Regards

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