Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 32,611 through 32,640 (of 68,187 total)

← 1 2 3 … 1,087 1,088 1,089 … 2,271 2,272 2,273 →

Rose Tyler

Support staff

July 30, 2021 at 16:04

You’re welcome!
Еhe problem was related to connecting masonry scripts on the Shop page.
The fix will be included in the next theme update also.

Regards

#296983 Copied In reply to: Sticky siderbar not working after update

Rose Tyler

Support staff

July 30, 2021 at 15:39

Hello,

If you want to disable the AMP version, go to Plugins and disable XStore AMP, then clear cache of your browser on mobile and check.

Regards

#296978 Copied In reply to: Off amp version

Rose Tyler

Support staff

July 30, 2021 at 15:20

You’re welcome!

Regards

#296966 Copied In reply to: Categories menu in page changed layout

Rose Tyler

Support staff

July 30, 2021 at 15:20

Hello,

Thanks for the reply.
We need wp-admin access also. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#296965 Copied In reply to: Off amp version

Rose Tyler

Support staff

July 30, 2021 at 15:18

Hello,

Please clear cache and check now.

Regards

#296964 Copied In reply to: another bug after update

Rose Tyler

Support staff

July 30, 2021 at 15:17

Hello,

It requests additional customization in files, which is not included in our basic support.
You can submit a request here – https://www.8theme.com/taskboard/

Regards

#296961 Copied In reply to: Change the link of my account

Rose Tyler

Support staff

July 30, 2021 at 14:24

Hello,

Edit product > [8theme] Product Options > Primary category

Regards

#296950 Copied In reply to: Wrong Product Category Displayed on Products

Rose Tyler

Support staff

July 30, 2021 at 14:18

I’ve added custom CSS code https://gyazo.com/b6398fcafa57047a1e470a69ec327088

Regards

#296948 Copied In reply to: How to insert the DEMO of Product Tab

Rose Tyler

Support staff

July 30, 2021 at 14:05

Hello,

Please check now

Regards

#296947 Copied In reply to: Categories menu in page changed layout

Rose Tyler

Support staff

July 30, 2021 at 13:16

1/ Check now
2/ For products in these tabs or for all products on the site?

Regards

#296939 Copied In reply to: How to insert the DEMO of Product Tab

Rose Tyler

Support staff

July 30, 2021 at 13:09

Hello,

Theme Options > General > Enable Old Widgets Panel, then go to Appearance > Widgets > check content of Prefooter area.

Regards

#296937 Copied In reply to: sidebar widget with tags has randomly appeared

Rose Tyler

Support staff

July 30, 2021 at 12:38

Hello,

When Sve u jednom SEO plugin is disabled, banners work fine. Please check the settings of the plugin or contact support of the plugin.

Regards

#296928 Copied In reply to: Banner with mask issue and woo products

Rose Tyler

Support staff

July 30, 2021 at 12:26

Hello,

Thanks for using our theme.
To edit this block https://gyazo.com/fe2b7e3872185d430991278c6aee5bc5 , enable Elementor for static blocks and then edit “Shop – header banner” static block.

Regards

#296924 Copied In reply to: How Can I edit the shop page?

Rose Tyler

Support staff

July 30, 2021 at 12:23

Hello,

Done.

Regards

#296922 Copied In reply to: why images are not showing properly ?

Rose Tyler

Support staff

July 30, 2021 at 12:21

I’ve added “test” page on your site with an example. Please check.

Regards

#296921 Copied In reply to: Layout Prob

Rose Tyler

Support staff

July 30, 2021 at 10:11

You’re welcome!

Regards

#296909 Copied In reply to: Mobile Menu Categories

Rose Tyler

Support staff

July 30, 2021 at 09:45

Hello,

How it should be? Describe the desired result in more detail. Provide URL, temporary wp-admin, and FTP access. We will check what can be done to help you.

Regards

#296898 Copied In reply to: Why it’s showing in one option sold by and short description

Rose Tyler

Support staff

July 30, 2021 at 09:43

Clear cache and check now.

Regards

#296897 Copied In reply to: Menu contents look weird on mobile.
Rose Tyler

Support staff

July 30, 2021 at 09:39
.sidebar-widget li a { font-size: 16px; }

Regards
#296894 Copied In reply to: Change font size on shop sidebar widget(on mobile)
Rose Tyler

Support staff

July 30, 2021 at 09:35

Hello,

Sorry for the delay in answering.
Please describe in more detail what problem do you have and what assistance from our side is needed

Regards

#296891 Copied In reply to: why images are not showing properly ?

Rose Tyler

Support staff

July 30, 2021 at 09:09

Please clear cache and check – https://gyazo.com/2c7f06afc9ae0bbf5106877dd29ff800

Regards

#296888 Copied In reply to: How to insert the DEMO of Product Tab

Rose Tyler

Support staff

July 30, 2021 at 08:58

It is not recommended to edit PHP files via Dashboard, because when something went wrong the Dashboard will be locked and I can’t be fixed without FTP access.
Meanwhile, if your changes in the header, that was done via the child theme, are not important, just re-name the header.php file via FTP and this file will be taken from the parent theme, with no logo duplication.
Did you made changes by yourself or asked a developer? Try to take a new header.php file from the parent theme into the child and made your changes one more time there?

Regards

#296887 Copied In reply to: Duplicate Logo

Rose Tyler

Support staff

July 30, 2021 at 08:48

Enable Elementor for static blocks https://gyazo.com/c44ec88c0bf24793ba441ffb5b5201c6 , then edit the block using Elementor.

Regards

#296884 Copied In reply to: Widget page is blank

Rose Tyler

Support staff

July 30, 2021 at 08:45

Hello,

Please explain the desired result in more detail, maybe provide examples/screenshots.
Also, provide URL and temporary wp-admin access.

Regards

#296882 Copied In reply to: Sold By

Rose Tyler

Support staff

July 30, 2021 at 08:43

Ok. But FTP access doesn’t work still.
As we can see, you edited the header.php file via child theme. With the new theme version, it causes logo duplication. If you need our assistance with this, contact your hosting provider and ask why our support team can’t connect FTP using mentioned credentials – http://i.prntscr.com/V0RQCs_rSCW2XYWm_p3Jtw.png

Regards

#296881 Copied In reply to: Duplicate Logo

Rose Tyler

Support staff

July 30, 2021 at 08:37

Please provide temporary wp-admin and FTP access.

Regards

#296879 Copied In reply to: Color filter sidebar

Rose Tyler

Support staff

July 30, 2021 at 08:35

Could you temporarily disable the 2FA?

Regards

#296877 Copied In reply to: Duplicate Logo

Rose Tyler

Support staff

July 30, 2021 at 08:33

Hello,

Theme Options > Header builder > Moblie menu > Dropdown Opening Action

Regards

#296876 Copied In reply to: Mobile Menu Categories

Rose Tyler

Support staff

July 30, 2021 at 08:32

Provide temporary wp-admin and FTP access, so we can take a closer look.
Did not you activated the theme via XStore > Welcome > Theme Registration?

Regards

#296875 Copied In reply to: Inbuilt mega menu options are not available

Rose Tyler

Support staff

July 30, 2021 at 08:30

Please provide 2FA Code
and check FTP access. Is there a restriction by IP or something else?

Regards

#296872 Copied In reply to: Duplicate Logo
← 1 2 3 … 1,087 1,088 1,089 … 2,271 2,272 2,273 →

32,611–32,640 of 68,187 posts

Viewing 30 posts - 32,611 through 32,640 (of 68,187 total)

← 1 2 3 … 1,087 1,088 1,089 … 2,271 2,272 2,273 →

Forum Replies Created

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