Hello, Namekusei,

Thank you for reaching out to us and for choosing XStore.

We would like to inform you that the authors of the WZone plugin have discontinued its support. As a result, the plugin has been removed from our available downloads.
We will update the relevant information on ThemeForest as soon as possible.

We sincerely apologize for any inconvenience this may cause. If you would like to request a refund, you can do so by following the link provided in the private content area.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, OnlyCBD,

Thank you for reaching out to us.

You can delete this custom CSS code an check the result – https://prnt.sc/dIJtex5hxK7T

Best regards,
8Theme’s Team

Hello, Tugba,

Upon initial review, it appears that your question does not fall within the scope of our theme’s responsibility. In other words, regardless of the theme you use, the result is likely to remain the same.

We would recommend reaching out to the support team of the mentioned plugin, and possibly to the Elementor team as well, for further assistance.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We understand that you would like to modify the product description on your product page to fold and position it next to the image.
There is no such option via Theme Options, but you can try to edit the single product layout using builder https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ and move the Tabs element according to your needs.

Best Regards,
8Theme’s Team

Hello, Tugba,

Thank you for reaching out to us.

Could you please clarify which plugin you are referring to? We kindly ask that you provide more details regarding your request, the issue you are facing, and the desired outcome. Additionally, if possible, please share screenshots or a video to help us better understand the situation.

Best Regards,
8Theme’s Team

Hello,

You’re welcome!

Maybe there was a cache issue.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, JadeCommerce,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check your site.

Could you please provide temporary wp-admin access?

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand the issue you’re experiencing with the overview pages, where product variations are appearing as individual products despite disabling them as simple products. We appreciate your efforts in trying to resolve this on your own.

We’ve re-saved Theme Options settings.

Please clear the cache and check the result.

Best Regards,
8Theme’s Team

Hello,

We hope this message finds you well.

Could you kindly confirm if you have completed the test we previously requested? As the support team for the theme, we are able to assist with issues directly related to the theme itself.

It appears that you used a third-party plugin for cloning purposes. Based on the currently active plugins on your site, it seems that the plugin in question is “Yoast Duplicate Post.” Therefore, it would be most appropriate for you to reach out to the support team for that specific plugin.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand that you are encountering a ‘404 Not Found’ error after cloning and publishing a new page, as well as issues with the preview not reloading during editing.

Could you kindly check if the issue persists when using a default theme, such as Storefront? We believe that the issue may not be directly related to our theme.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

You can download archives from – https://www.8theme.com/downloads/
Read more – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Best regards,
8Theme’s Team

Hello, Shiyazoe,

Thank you for reaching out to us.

We have received your inquiry regarding the issue on your homepage, where some texts/buttons appear to be loading through Ajax but are stuck in an infinite loading loop. Additionally, we understand that you are only able to edit with Elementor in ‘safe mode’.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check how the page editor works. It is possible that one of the additional plugins is causing the issue.

Here is an example where you can disable Ajaxify via the settings of elements – https://prnt.sc/OQuD5GArRy35

If this doesn’t help, provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Tugba,

Thank you for reaching out to us with your questions regarding the Mobile Panel. We are happy to assist you. Please post different questions via separate threads next time – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ **Custom Text in Mobile Panel Not Visible**: We kindly request that you remove the current elements from the mobile panel, re-add them, and then proceed to publish the updates. For guidance on how to manage these elements, please refer to our theme documentation available at: https://www.8theme.com/documentation/docs/xstore-mobile-panel/.
Once you have re-added the elements, please clear all cache and verify the changes. We hope this resolves any issues you are experiencing.

2-4/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Mecenas666,

Private Content

Best Regards,
8Theme’s Team

Hello, Incanda,

Thank you for reaching out to us.

Please watch this video first – https://youtu.be/LgzC4iK-j6A?feature=shared

Could you please provide temporary wp-admin access and the URL of the page from your screenshot? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team