Hello, Adnan,

Thank you for reaching out to us.

Could you kindly provide the URL of the product shown in your screenshot, as well as temporary wp-admin access? This will allow us to investigate the issue more thoroughly.

We appreciate your cooperation and look forward to resolving this matter for you.

Best regards,
8Theme’s Team

Hello,

Upon initial review, we are unable to identify the issue with the variable product, as shown in the following screenshot: https://prnt.sc/k8SrmEqBWTeT. To assist you further, could you kindly provide the URL of the specific product you are referring to via the Private Content area?

Additionally, for any separate questions, we kindly ask that you open new topics in our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/

Please note that both the lazy load from Theme Options and lazy load from cache plugins can not function simultaneously. We recommend selecting only one for optimal performance.

Thank you for your understanding.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please follow this article – https://www.8theme.com/documentation/xstore/xstore-features/template-overrides-parser-feature/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

max_execution_time is a limit for the execution time while running the script. For example, if you import content and scripts need more than 165 secs then you may face the problem with demo content import. But depending on other server settings script could finish its work faster. Have you contacted your hosting provider already?

What exactly demo version do you want to import?

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Roman,

Thank you for reaching out to us.

To enable the desired table content elements, please navigate to **Theme Options** > **WooCommerce (Shop)** > **Compare**, and activate the necessary options.

Should you require any further assistance, feel free to reach out.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand that you are experiencing an issue where the category in the menu editing process does not include the tags you have set.

Please read this article – https://www.8theme.com/documentation/xstore/menu-set-up/how-to-enable-product-categories-for-menus/

Best Regards,
8Theme’s Team

Hello,

Thank you for your understanding.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Safe Desires,

Thank you for contacting us and for using XStore.

As we can see, your template is not applied for the Products archive page – https://prnt.sc/zisvVAovwQDT , this means settings for the Shop page work from Theme Options.

Sidebar content comes from Dashboard > Appearance > Widgets > Shop.

Warm Regards,
The 8Theme Team

Hello, Doussia,

Thank you for reaching out to us.

To enable the option for users to change the quantity of an item in the off-canvas cart, similar to the demo you referenced, please follow these steps: Theme Options > Header Builders > Cart > Show quantity input for products > On.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Have you contacted the support of the plugin?

We would like to inform you that Elementor provides the functionality to save page content as a template, which can then be imported as needed. This eliminates the need for additional plugins for duplicating content. For more information, please refer to the following link: https://elementor.com/help/template-library/

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Ajax adds to cart speed depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, ​please try to speed up the server response time. We can do nothing with it, you need to contact your hosting provider.

Best regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Aure,

Thank you for reaching out to us.

We understand the issue you’re experiencing with the quality of product thumbnails on your website. Based on the information you’ve provided, it seems that the problem is isolated to the thumbnails displayed on the product listing and category pages, while the full-size images on the product detail pages appear to be unaffected.

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ Maybe you need to disable the Crop option.

Best Regards,
8Theme’s Team

Hello, Tarique,

The behavior shown in your screenshot is normal, and there is no need for concern as the child theme operates based on the parent theme.

Warm Regards,
The 8Theme Team