Hello, Panos,

We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import headers after that.

Best Regards,
8Theme’s Team

Hello, Laksavathi,

It appears that the access credentials have been changed, and as a result, we are unable to check **WooCommerce > Status > Logs**.

We kindly recommend that you contact your hosting provider to investigate any potential server-related issues. At first glance, the situation does not seem to be related to the theme.

Best Regards,
8Theme’s Team

Hello, Laksavathi,

You’re welcome!

Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best Regards,
8Theme’s Team

Hello, Laksavathi,

We are unsure as to why you encountered an issue earlier. It could have been caused by a third-party plugin, a server-side issue, or something else. However, we did not experience any problems when performing the demo content installation.

Should you face any issues in the future, please do not hesitate to reach out to us. We are here to assist you.

Best Regards,
8Theme’s Team

Hello, Laksavathi,

We appreciate your prompt response.

We’ve imported demo content on your site https://prnt.sc/vvjc0iz0n9Z0 Please check the result.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Laksavathi,

We provide support via the forum only.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Mauro,

1/ The steps for implementing custom code depend on the specific purpose of the code and which single product builder you are using. For instance, the screenshot we provided was taken from this builder: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ > element settings https://prnt.sc/cfzOESdw5nj_

If you wish to add code that will be applied site-wide, we recommend reading this article – https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

2/ Are you looking to modify the styles of the swatches on the single product page and in the sidebar of the shop page? Unfortunately, we are unable to view your site as it is hosted locally. Could you please provide a link to the demo you imported?

3/ We have not received the screenshot labeled as number 3.

Best Regards,
8Theme’s Team

Hello, Mark Levent,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Mauro,

Thank you for reaching out to us. We are happy to assist you with your inquiries.

1. To customize the appearance of attributes similar to our demo store, you can adjust the border radius and spacing through custom CSS code. For example – https://prnt.sc/4qYpBikrQWWB

https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

/* Swatches */
selector .st-swatch-size-large li.type-label {
    border-radius: 10px;
}
selector .st-custom-attribute {
    font-weight: 600;
}
selector .st-swatch-size-large li.type-label>span {
    padding: 15px 40px;
}
selector .st-swatch-size-large li.type-image {
    min-width: 80px;
    min-height: 80px;
}

2. Please describe the desired result in more detail.

3. Could you provide an example and some screenshots for a better understanding?

Best Regards,
8Theme’s Team

Hello,

Here is a new screenshot – https://gyazo.com/93faafff95be66e99a526f7074c2283d

Best Regards,
8Theme’s Team

Hello, Doussia,

Thank you for reaching out to us.

What browser do you use? Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Mario,

We’ve changed settings via Theme Options > Styling. Please clear the cache and check the result.

Best regards,
8Theme’s Team

Hello, Adnan,

Thank you for your prompt response.

We have reviewed the product editing process and did not encounter any issues. To assist you further, could you please provide the following details:
1. The browser you are using.
2. A link to the product where the issue is visible.
3. A screen recording showing the actions you are taking and the issue itself.

Please note that the product type selector you mentioned is part of the WooCommerce plugin and is not dependent on our theme. This means it should function the same regardless of the theme you are using.

To help us troubleshoot further, we recommend testing the email functionality by deactivating the XStore theme and activating the default WooCommerce theme, Storefront (Appearance > Themes). If the issue persists, we suggest reaching out to WooCommerce support for additional assistance: https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

Hello,

You are free to act at your discretion, as we do not observe an excessive number of activations for your purchase code.

Best Regards,
8Theme’s Team

Hello, Mirza Ahtsham,

Thank you for reaching out to us.

To resolve the issue, please navigate to **Theme Options > Breadcrumbs** and make the necessary adjustments.

If the issue persists, kindly provide us with temporary wp-admin access so that we can review your settings and assist you further.

Best regards,
8Theme’s Team