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Forum Replies Created

Viewing 30 posts - 271 through 300 (of 68,220 total)

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Rose Tyler

Support staff

March 19, 2025 at 11:04

Hello,

This notice is not critical and is related to the latest WordPress update. The simplest solution would be to disable the debug mode https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/

Warm Regards,
The 8Theme Team

#437874 Copied In reply to: Error on back panel

Rose Tyler

Support staff

March 19, 2025 at 10:09

Hello, Eewa Farms,

Thank you for reaching out to us.

It is indeed technically possible to achieve what you desire. We recommend reviewing the following articles for further guidance: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/ https://www.8theme.com/documentation/xstore/support/full-site-migration/

Best regards,
8Theme’s Team

#437860 Copied In reply to: Inquiry About Theme Activation and Migration Process
Rose Tyler

Support staff

March 19, 2025 at 10:02
Hello, MAHDAR,

We appreciate your prompt response.

Custom CSS code can be used:

.middle-inbox .swiper-entry:hover .swiper-button-prev, .middle-inbox.swiper-entry:hover .swiper-button-prev { left: 20px; } .middle-inbox .swiper-entry:hover .swiper-button-next, .middle-inbox.swiper-entry:hover .swiper-button-next { right: 20px; }

Best regards,
8Theme’s Team
#437857 Copied In reply to: The spacing of the arrows on the left and right for all arrows
Rose Tyler

Support staff

March 19, 2025 at 09:42
Hello,

1/ Single Product Builder > edit template > add to cart settings > edit padding for both buttons – https://prnt.sc/Bt_PjtzsfaUb
Additionally, add this custom CSS code for this element:

button.et-single-buy-now.single_add_to_cart_button.button.alt { margin-bottom: 10px; }

2/ Kindly provide a more detailed description of your request, along with an example of the desired outcome. This will help us assist you more effectively.

Best Regards,
8Theme’s Team
#437850 Copied In reply to: My product now has three variants. How can I make it so that when selecting each different variant t
Rose Tyler

Support staff

March 19, 2025 at 09:35

Hello, Anurag,

We appreciate your prompt response.

Elementor uses scripts to make full-width row, and apply styles, so it takes some time while necessary scripts are loaded. You can enable site preloader to hide that effect or try to speed up the scripts loading using cache plugin, improve server speed settings.

Best Regards,
8Theme’s Team

#437848 Copied In reply to: Having problrm on site when opening on phone

Rose Tyler

Support staff

March 19, 2025 at 08:35

Hello, Abdulaziz,

Thank you for reaching out to us.

1/ There are many plugins to backup the site:
– UpdraftPlus WordPress Backup Plugin
– BackWPup – BackWPup – WordPress Backup Plugin
– All-in-One WP Migration

2/ We kindly ask you to review the following article, which provides detailed information on configuring WooCommerce settings: https://woocommerce.com/document/configuring-woocommerce-settings/accounts-and-privacy/ For further assistance, we recommend contacting the WooCommerce plugin support team, as they will be able to provide you with the most accurate guidance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#437841 Copied In reply to: new account registration , i can only find login button

Rose Tyler

Support staff

March 19, 2025 at 08:31

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue. This will help us better understand your request and provide the most accurate support.

Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#437840 Copied In reply to: Woocommerce Automatically Update Cart on Quantity Change

Rose Tyler

Support staff

March 19, 2025 at 08:17

Hello, Sonic,

Thank you for reaching out to us.

The option you are referring to is not available by default. However, you can add custom content to the mobile menu panel using the Header Builder – https://prnt.sc/aymzg_5D_wiw

https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/

We hope this information is helpful.

Warm Regards,
The 8Theme Team

#437838 Copied In reply to: i want to add register option in my account sidebar

Rose Tyler

Support staff

March 19, 2025 at 08:05

Hello,

Thank you for reaching out to us.

Could you please clear the cache and check the categories at your earliest convenience? https://prnt.sc/ccNhPufesj_j ( https://prnt.sc/4dmoUIRMGem2 )

Warm Regards,
The 8Theme Team

#437835 Copied In reply to: third categories of category showcase is strange height

Rose Tyler

Support staff

March 19, 2025 at 08:02

Hello, Rahul kumar,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

#437833 Copied In reply to: On the cart page, when I increase or decrease the quantity in the cart page, the price does not

Rose Tyler

Support staff

March 19, 2025 at 08:01

Hello,

Thank you for reaching out to us.

To achieve this functionality, you would need to use custom coding or a plugin that supports dynamic content changes based on variant selection.

https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

Best Regards,
8Theme’s Team

#437832 Copied In reply to: My product now has three variants. How can I make it so that when selecting each different variant t

Rose Tyler

Support staff

March 19, 2025 at 07:54

Hello, Generaltec,

Thank you for reaching out to us. We sincerely apologize for the inconvenience you are experiencing with our theme. Your feedback is very important to us, and we truly regret any frustration this has caused.

The error with the Product Slider arrows was due to a recent update of the Elementor plugin. We have already resolved the issue. To apply the fix to your website, you will need to implement the necessary patches – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Regarding the other issues you mentioned, we kindly ask you to provide us with screenshots and links to the relevant pages. Additionally, please grant us temporary WP-admin access so that we can investigate and assist you more effectively. We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#437830 Copied In reply to: Product Slider arrow not working, Main Hero slider arrow overlapping, Category structure issue

Rose Tyler

Support staff

March 18, 2025 at 16:42

Hello Debbie,

Thank you for your update. We are glad to hear that the wishlist is working fine now.

Best regards,
8Theme’s Team

#437798 Copied In reply to: Wishlist Displaying very large heart shapes

Rose Tyler

Support staff

March 18, 2025 at 16:40

Hello, Anurag,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#437797 Copied In reply to: Having problrm on site when opening on phone

Rose Tyler

Support staff

March 18, 2025 at 16:39

Hello, Anurag,

Thank you for reaching out to us.

Could you please provide more details about the browsers and devices you used while testing this situation?

Best regards,
8Theme Team

#437795 Copied In reply to: my preloader appears below the screen sometimes

Rose Tyler

Support staff

March 18, 2025 at 16:37

Hello, Danny,

You’re welcome!

Best regards,
8Theme Team

#437794 Copied In reply to: Ajaxify complete deactivation request (header html custom

Rose Tyler

Support staff

March 18, 2025 at 16:34

Hello, MonnaChu,

We kindly recommend that you contact your hosting provider with a request to resolve this issue: https://prnt.sc/E2CLBnPv4qhT

Best regards,
8Theme Team

#437793 Copied In reply to: single product page–so long to load the thumbnai

Rose Tyler

Support staff

March 18, 2025 at 16:31

Hello,

Thank you for reaching out to us.

Could you please provide a link to the page from which the screenshot you shared was taken?

Best regards,
8Theme’s Team

#437792 Copied In reply to: The spacing of the arrows on the left and right for all arrows

Rose Tyler

Support staff

March 18, 2025 at 16:29

Hello,

Thank you for reaching out to us.

Could you please provide the URL of the page from your screenshot? This will help us assist you more efficiently.

Warm Regards,
The 8Theme Team

#437791 Copied In reply to: The issue of displaying a button without text on the account page in the password section.

Rose Tyler

Support staff

March 18, 2025 at 16:25

Hello,

You can create translations for the XStore Core plugin by following the instructions provided in our documentation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

If you would like to translate it into Arabic, you can use the Loco Translate plugin. Simply follow the steps in the guide to add and edit the Arabic translation.

Should you need any further assistance, feel free to ask.

Best Regards,
8Theme’s Team

#437790 Copied In reply to: Footer don’t change , i followed ALL THE STEPS

Rose Tyler

Support staff

March 18, 2025 at 16:23

Hello, Amaris Solutions,

Thank you for reaching out to us.

1/ We are writing to inform you about an issue related to the usage of your XStore theme license in accordance with Envato’s license policy.

As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

We kindly request you to verify your usage and ensure compliance with the licensing policy. If you are running multiple projects, we recommend purchasing additional licenses to cover each active site. You can do so directly through your Envato account.

We appreciate your understanding and cooperation in this matter. If you have any questions or need further clarification regarding licensing, feel free to contact us, and we’ll be happy to assist.

2/ Please read these articles – https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/ https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

Best Regards,
8Theme’s Team

#437789 Copied In reply to: Theme Cant display short product descriprion

Rose Tyler

Support staff

March 18, 2025 at 16:20

Hello, Abdulaziz,

Thank you for reaching out to us.

1/ Kindly refer to the following articles for guidance: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/ https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

2/ To edit sections in the mobile panel, please navigate to: Theme Options > Mobile panel > edit sections.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#437788 Copied In reply to: new account registration , i can only find login button

Rose Tyler

Support staff

March 18, 2025 at 15:17

Hello,

Thank you for reaching out to us.

The theme core plugin file is typically included in the full theme package available on ThemeForest. Please ensure that you have downloaded the complete package from your ThemeForest account and then watch this video – https://fex.net/s/myl9ny6

Best Regards,
8Theme’s Team

#437777 Copied In reply to: xstore core plugin deleted i need to upload the new one

Rose Tyler

Support staff

March 18, 2025 at 15:16

Hello,

Please check variable products now.
https://woocommerce.com/document/variable-product/

Best regards,
8Theme’s Team

#437776 Copied In reply to: Support Request – Missing Volume Selection & Stock on Product Page

Rose Tyler

Support staff

March 18, 2025 at 15:01

Hello,

Thank you for reaching out to us.

You can find detailed instructions on how to edit the fake sale popup in our documentation here: https://www.8theme.com/documentation/xstore/xstore-features/fake-sale-popup-2/

Best Regards,
8Theme’s Team

#437773 Copied In reply to: Footer don’t change , i followed ALL THE STEPS

Rose Tyler

Support staff

March 18, 2025 at 15:00

Hello,

Thank you for reaching out to us.

Yes, your approach should work. You can duplicate the site and insert a new purchase code for each instance, ensuring that each website has a valid and unique license. Please make sure that each website complies with our licensing terms – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/ https://themeforest.net/licenses/standard?license=regular

If you have any further questions or need assistance, feel free to contact us.

Best regards,
8Theme’s Team

#437772 Copied In reply to: Site duplication with additional license codes

Rose Tyler

Support staff

March 18, 2025 at 13:22

Hello,

Thank you for reaching out to us.

We understand that you would like the Add-to-Cart layout of regular items to match that of the bundle items. Theme Options > Woocomerce > Shop > Products design > Add to cart with quantity > Off.

Best regards,
8Theme’s Team

#437765 Copied In reply to: Add to cart button layout not the same for Bundle and regular items

Rose Tyler

Support staff

March 18, 2025 at 13:19

Hello, Peter,

Thank you for reaching out to us.

Could you please provide a link to the page you are referring to, as well as temporary access to the admin panel, so that we can review your settings?

Warm Regards,
The 8Theme Team

#437764 Copied In reply to: Brand listing not aligned when viewing the All Brands Page

Rose Tyler

Support staff

March 18, 2025 at 13:17

Hello, Andrea,

Thank you for reaching out to us.

Could you please provide screenshots or a video to help us better understand your request?

Warm Regards,
The 8Theme Team

#437763 Copied In reply to: “Progress bar” for free shipping does not remove other options in cart

Rose Tyler

Support staff

March 18, 2025 at 13:15

Hello,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Additionally, may we ask which browser you are using? We have tested the scrolling functionality on your website using Google Chrome and did not notice any issues.

Warm Regards,
The 8Theme Team

#437762 Copied In reply to: Footer don’t change , i followed ALL THE STEPS
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Viewing 300 results - 271 through 300 (of 68,220 total)

Viewing 30 posts - 271 through 300 (of 68,220 total)

← 1 2 3 … 9 10 11 … 2,272 2,273 2,274 →

Forum Replies Created

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