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Robert Hall

Participant

September 18, 2014 at 06:32

Hello,

You can try to use some third-party plugin to implement this.
But we don’t guarantee full compatibility.

Regards,
Robert Hall.

#15978 Copied In reply to: Optimize website files to reduce file size

Robert Hall

Participant

September 18, 2014 at 06:28

Hello,

We’re glad to hear it.
If you have any questions feel free to contact us.

Regards,
Robert Hall.

#15977 Copied In reply to: Shop Category header.. real content instead of just image..

Robert Hall

Participant

September 18, 2014 at 06:25

Hello csmwebdesign,

Sorry, but there is a bug with new Woocommerce version and our theme.
The issue will be fixed as soon as possible.

Regards,
Robert Hall.

#15976 Copied In reply to: Theme crashd too

Robert Hall

Participant

September 18, 2014 at 06:24

Hello,

We’re glad to hear that your problem was solved.
If you have any questions feel free to contact us.

Regards,
Robert Hall.

#15975 Copied In reply to: Safari an Quickview: "No posts were found!"

Robert Hall

Participant

September 18, 2014 at 06:21

Hello,

Navigate to WooCommerce->Settings->Wishlist and select Position -> Use shortcode.

Regards,
Robert Hall.

#15974 Copied In reply to: Two Wishlist buttons on Product pages ?! Instead of one.. Odd.
Robert Hall

Participant

September 18, 2014 at 06:08
Hello,

To hide “More info” you can add this code into custom.css file.

#tab_additional_information{ display:none; }

Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be.

Regards,
Robert Hall.
#15973 Copied In reply to: Up-Sells
Robert Hall

Participant

September 18, 2014 at 05:58

Hello bob,

Thank you for your interest to our theme, we are glad for every feedback and suggestion.
Did you have a problem with typography settings on the theme menu? If yes, that we want to see on this more deeply.

Regards,
Robert Hall.

#15972 Copied In reply to: Can't install royal wordpress theme

Robert Hall

Participant

September 18, 2014 at 05:44

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#15971 Copied In reply to: customizing the end of footer
Robert Hall

Participant

September 18, 2014 at 05:38
Hello,

Try to add this code into custom.css file.

.page-wrapper { background: #222222; }

Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be.

Regards,
Robert Hall.
#15970 Copied In reply to: Background color
Robert Hall

Participant

September 18, 2014 at 05:28

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

#15969 Copied In reply to: Social Icons – American Food Landing Demo

Robert Hall

Participant

September 18, 2014 at 05:26

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

#15968 Copied In reply to: Centering Logo

Robert Hall

Participant

September 17, 2014 at 14:30

Read more here:
https://www.8theme.com/demo/docs/legenda/index.html#!/primary_menu
Maybe you need class et-col3 for this.

Regards,
Robert Hall.

#15890 Copied In reply to: Full Width Menu Content Alignment Problems

Robert Hall

Participant

September 17, 2014 at 14:11

Hello,

We’re very sorry.
There is a bug with new Woocommerce version and our theme. We’re working on the solution currently. The issue will be fixed as soon as possible.

Please take our apologies for inconveniences and all troubles you had to experience.

Regards,
Robert Hall.

#15886 Copied In reply to: Theme crashd too
Robert Hall

Participant

September 17, 2014 at 14:09
Hello sophie,

Add this code into custom.css file.

.main-nav .menu > li.menu-full-width .nav-sublist-dropdown .container > ul > li.et-col5 { margin-left: 0; }

Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be.

Regards,
Robert Hall.
#15885 Copied In reply to: Full Width Menu Content Alignment Problems
Robert Hall

Participant

September 17, 2014 at 14:03

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.
Also show us screenshots where is the problem.

Regards,
Robert Hall.

#15883 Copied In reply to: Escape javascript variable ?

Robert Hall

Participant

September 17, 2014 at 13:47

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#15881 Copied In reply to: Safari an Quickview: "No posts were found!"

Robert Hall

Participant

September 17, 2014 at 13:44

Hello,

You’re welcome!

Regards,
Robert Hall.

#15880 Copied In reply to: Annoying detail, Switch Sprite

Robert Hall

Participant

September 17, 2014 at 11:58

Hello,

You’re welcome!

Regards,
Robert Hall.

#15867 Copied In reply to: Password reset not working

Robert Hall

Participant

September 17, 2014 at 11:54

Hello,

Did you use WooCommerce version 2,2,3? If Yes, then really there are two such files, but they do not affect the correctness of the theme and plugin. Hide this message for now, and we’ll try to update the theme as soon as possible. Sorry for inconvenience.

Regards,
Robert Hall.

#15863 Copied In reply to: Not compatible with latest Woocommerce

Robert Hall

Participant

September 17, 2014 at 11:52

This is most likely due to yesterday’s update of welcomers. You are using version 2,2,3? If Yes, then really there are two such files, but they do not affect the correctness of the theme and plugin. Hide this message for now, and we’ll try to update the theme as soon as possible.
Sorry for inconvenience.

Regards,
Robert Hall.

#15862 Copied In reply to: Update to 2.4 and Woocommerce 2.2.2 Problem

Robert Hall

Participant

September 17, 2014 at 11:22

This is most likely due to yesterday’s update of welcomers. You are using version 2,2,3? If Yes, then really there are two such files, but they do not affect the correctness of the theme and plugin. Hide this message for now, and we’ll try to update the theme as soon as possible.
Sorry for inconvenience.

Regards,
Robert Hall.

#15856 Copied In reply to: Issues V2.4

Robert Hall

Participant

September 17, 2014 at 10:47

Hello,

Here is video tutorial how to update theme:
http://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#15847 Copied In reply to: Updating to 2.4

Robert Hall

Participant

September 17, 2014 at 09:58

Hello,

Sorry, but we don’t have such feature in our theme.

Regards,
Robert Hall.

#15839 Copied In reply to: Quick View Short Description Single Product Page Long Description

Robert Hall

Participant

September 17, 2014 at 09:44

Hello,

Please take our apologies for such long delay with the ticket response.
Currently our specialists are working on it and you’ll get an answer in a very short time.

Regards,
Robert Hall.

#15835 Copied In reply to: Product-Category contents not showing and Second footer not showing also

Robert Hall

Participant

September 17, 2014 at 09:17

Please check it now.

Regards,
Robert Hall.

#15832 Copied In reply to: Update to 2.4 and Woocommerce 2.2.2 Problem

Robert Hall

Participant

September 17, 2014 at 08:45

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#15827 Copied In reply to: Update to 2.4 and Woocommerce 2.2.2 Problem

Robert Hall

Participant

September 17, 2014 at 08:40

I’ve uploaded this file. You can check it.

Regards,
Robert Hall.

#15826 Copied In reply to: Issues V2.4

Robert Hall

Participant

September 17, 2014 at 07:18

Hello,

Please, read more here about newsletters:
https://www.8theme.com/demo/docs/royal/index.html#!/newsletters

Regards,
Robert Hall.

#15815 Copied In reply to: Newsletter

Robert Hall

Participant

September 17, 2014 at 07:13

Hello,

Yes, please update the WooCommerce plugin.

Regards,
Robert Hall.

#15813 Copied In reply to: Add to Cart Not Working Unless Logged In

Robert Hall

Participant

September 17, 2014 at 07:11

Hello,

I’ve checked site and you didn’t updated the Royal theme to the latest version (1.1).
Before update the theme you need to delete the WooCommerce folder /wp-content/themes/royal/woocommerce.

Regards,
Robert Hall.

#15812 Copied In reply to: product can not be put in the cart
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Viewing 30 posts - 10,801 through 10,830 (of 11,542 total)

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Forum Replies Created

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