Add to Cart Not Working Unless Logged In

This topic has 25 replies, 5 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

  • Avatar: antcuc
    antcuc
    Participant
    September 12, 2014 at 19:32

    Hi, firstly I wanted to say thank you for this theme and when I get everything working flawlessly it will be even better. You guys did a great job.

    Secondly, my problem is, when adding products to cart it does not save. The cart will populate, but empty when going to another page. The cart only saves if a user is logged in. Please advise, thank you.

    Also, how can I get the newest version of WPBakery Visual Composer v4.3.4 ? It says I need to update in my plugins page, does your extended license allow for that?

    Please, contact administrator
    for this information.
    24 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    September 12, 2014 at 20:39

    Hello,

    Please provide us with FTP and wp-admin panel credentials.
    We’ll update VC plugin for you.

    Regards,
    Eva Kemp.

    Avatar: antcuc
    antcuc
    Participant
    September 12, 2014 at 23:31

    Info added, thanks.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    September 13, 2014 at 08:58

    Hello,

    I’ve updated Visual Composer plugin to the latest version.
    Also I’ve added a product to the cart being a guest and it has been added successfully. I’ve opened other pages and the product is still in the cart.
    Please try to check it with some other browser.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: antcuc
    antcuc
    Participant
    September 16, 2014 at 04:11

    Hi Eva,
    Thanks for your help updating Visual Composer.

    Unfortunately, I am still having the same problems with the cart. I’ve tested it on firefox and safari, mac and pc. When not logged in, products do not save to cart both in quick view or on single product pages. When logged in, it works fine. Please advise, thank you.

    Avatar: Robert Hall
    Robert Hall
    Support staff
    September 16, 2014 at 10:29

    Hello antcuc,

    Did you made some changes?
    I’ve checked your cart when not logged in and it’s work well. Look at screenshot: http://prntscr.com/4nbgjh

    Regards,
    Robert Hall.

    Avatar: antcuc
    antcuc
    Participant
    September 16, 2014 at 19:53

    Hi Robert,
    Thanks for your time and assistance with this. No I haven’t changed anything.

    When not logged in the products will add to cart but they will not save. So the cart will say “1” but when you navigate to another product or page the cart empties again. I will try to post a video for you to see soon.

    What happens when you add to cart and then go to another page?

    Avatar: antcuc
    antcuc
    Participant
    September 16, 2014 at 20:16
    Avatar: Robert Hall
    Robert Hall
    Support staff
    September 17, 2014 at 05:58

    Hello,

    Please, update your theme to latest version.
    Here is video tutorial how to update it.
    http://www.youtube.com/watch?v=KdWESIIPU1k

    Regards,
    Robert Hall.

    Avatar: antcuc
    antcuc
    Participant
    September 17, 2014 at 07:11

    Hi,
    Updated to Royal theme to version 1.1. Cart problem persists. Also tried turning off all plugins except woocommerce but it did not help.

    Should I update woocommerce to version 2.2?

    Please advise, thanks.

    Avatar: Robert Hall
    Robert Hall
    Support staff
    September 17, 2014 at 07:13

    Hello,

    Yes, please update the WooCommerce plugin.

    Regards,
    Robert Hall.

    Avatar: antcuc
    antcuc
    Participant
    September 17, 2014 at 07:17

    Hi,
    Updated woocommerce, cart problem still persists.

    Avatar: Eva
    Eva Kemp
    Support staff
    September 17, 2014 at 08:29

    Hello,

    As I see you haven’t updated the theme to the latest version. Please update it to 1.1 version. Before update please remove the folder woocommerce in wp-content/themes/royal directory.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: antcuc
    antcuc
    Participant
    September 17, 2014 at 08:50

    Not sure what you mean? Are you looking at the child theme? See attached:

    https://www.dropbox.com/s/k1pbusuky3k3zy0/Screen%20Shot%202014-09-17%20at%2012.48.29%20AM.png?dl=0

    Avatar: 280570
    280570
    Participant
    September 17, 2014 at 11:40

    I have the same problem with cart

    Avatar: Eva
    Eva Kemp
    Support staff
    September 17, 2014 at 11:42

    Hello,

    We’re very sorry.
    You’re right. There is a bug with new Woocommerce version and our theme. We’re working on the solution currently. The issue will be fixed as soon as possible.

    Please take our apologies for inconveniences and all troubles you had to experience.

    Regards,
    Eva Kemp.

    Avatar: antcuc
    antcuc
    Participant
    September 18, 2014 at 18:29

    Can I get a status or estimate date on this? I can’t go live until this important issue is resolved.

    Thank you.

    Avatar: Eva
    Eva Kemp
    Support staff
    September 18, 2014 at 19:17

    Hello,

    The theme will be updated next week. We’re very sorry for the caused troubles. We’ll try to produce it earlier.

    Thank you for your patience.
    Please take our apologies.

    Regards,
    Eva Kemp.

    Avatar: antcuc
    antcuc
    Participant
    September 19, 2014 at 08:27

    ok thanks.

    Avatar: Eva
    Eva Kemp
    Support staff
    September 19, 2014 at 11:12

    Hello @antcuc,

    You’re welcome.

    Regards,
    Eva Kemp.

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