Replies by Robert Hall | 8theme forum

Forum Replies Created

Viewing 30 posts - 8,911 through 8,940 (of 11,542 total)

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Robert Hall

Participant

January 22, 2015 at 08:39

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#36432 Copied In reply to: Can't go to 2nd page of products

Robert Hall

Participant

January 22, 2015 at 08:34

Hello @mozmocreative,

As I see you use old plugins too (Essential Grid, Revolution Slider, Ultimate Addons for Visual Composer, WooCommerce, WPBakery Visual Composer). Please update to the latest.
Here is link https://www.8theme.com/download-plugins/ , where you can download the latest plugins versions. Enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#36431 Copied In reply to: Moving of element leads to distortion

Robert Hall

Participant

January 22, 2015 at 08:30

Hello @zouking,

You use old version of Royal theme. In Appearance->Themes I see you have 2 themes (1.3 and 1.1). You need delete one of them and update last to the latest version.
Don’t forget to make backup your site before updating.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.
Also you use many old plugins: Essential Grid, Revolution Slider, Ultimate Addons for Visual Composer, WooCommerce, WPBakery Visual Composer. Please update.
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#36430 Copied In reply to: Moving of element leads to distortion

Robert Hall

Participant

January 22, 2015 at 08:21

Hello,

I’ve checked your site and Visual Composer works well. If issue will persist please contact us again and we try reupdate Visual Composer for you.

Regards,
Robert Hall.

#36429 Copied In reply to: Visual Composer stuck at edit settings

Robert Hall

Participant

January 22, 2015 at 08:13

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

#36428 Copied In reply to: Blank Page / White Page after editing posts / product

Robert Hall

Participant

January 21, 2015 at 22:16

You use old version of Visual Composer plugin. Please update to the latest.
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.
After updating plugin you need select all Content Types in Settings->Visual Composer.

Regards,
Robert Hall.

#36351 Copied In reply to: Visual Compser not working?

Robert Hall

Participant

January 21, 2015 at 22:13

Hello,

You’re welcome!

Regards,
Robert Hall.

#36349 Copied In reply to: Outdated template file

Robert Hall

Participant

January 21, 2015 at 22:11

Hello,

Sorry, but your credentials isn’t correct.
Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

#36347 Copied In reply to: Visual Compser not working?
Robert Hall

Participant

January 21, 2015 at 22:09
Hello,

Try to add this code into custom.css file.

.main-nav .menu > li > a{ color:red; } .main-nav .menu > li > a:hover{ color:#000; }

Regards,
Robert Hall.
#36346 Copied In reply to: Menu color when hover
Robert Hall

Participant

January 21, 2015 at 21:12

Hello,

The wishlist does not work with the default theme, so please contact to author of the plugin to solve your issue.
Thanks for understanding.

Regards,
Robert Hall.

#36316 Copied In reply to: Problem to adding product to wish list

Robert Hall

Participant

January 21, 2015 at 21:09

Hello,

Sorry, but we don’t have such feature in our theme.

Regards,
Robert Hall.

#36315 Copied In reply to: Adding Items to Cart Issue

Robert Hall

Participant

January 21, 2015 at 20:05

Hello,

Please ask your host to increase memory_limit.

Regards,
Robert Hall.

#36310 Copied In reply to: Problem Theme Update and Visual Composer

Robert Hall

Participant

January 21, 2015 at 19:46

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

#36308 Copied In reply to: Product display
Robert Hall

Participant

January 21, 2015 at 19:10
Hello,

Please add this code into custom.css file.

.st-menu .nav-wrapper .st-menu-content{ background: #FAEFE3; }

Don’t forget clear cache your site and browser.

Regards,
Robert Hall.
#36304 Copied In reply to: Add to cart button has black background and black letters
Robert Hall

Participant

January 21, 2015 at 18:56

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#36302 Copied In reply to: Mobile version not showing photos

Robert Hall

Participant

January 21, 2015 at 18:55

Hello @alsacs,

You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#36301 Copied In reply to: Problem Theme Update and Visual Composer

Robert Hall

Participant

January 21, 2015 at 17:08

Hello,

You need edit royal\themes\royal\framework\shortcodes.php file on line 241.

Regards,
Robert Hall.

#36209 Copied In reply to: How to change Surname to Last Name in Contact Form?

Robert Hall

Participant

January 21, 2015 at 17:06

Hello,

Could you please clarify with more details what exactly you want to do and show us screenshots?
Also please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

#36205 Copied In reply to: Image Size Guide

Robert Hall

Participant

January 21, 2015 at 17:03

Hello,

Please provide us with link to the page where you want to remove the small Comments Image.

Regards,
Robert Hall.

#36203 Copied In reply to: Removing Comments Image from Contact Details

Robert Hall

Participant

January 21, 2015 at 17:00

Hello,

This requires significant amount of additional customization.
Could you please clarify with more details where you want to change text and show us screenshots?

Regards,
Robert Hall.

#36197 Copied In reply to: Changing Cart Title

Robert Hall

Participant

January 21, 2015 at 16:36

You’re welcome!

Regards,
Robert Hall.

#36170 Copied In reply to: Remove some of the menus in theme options

Robert Hall

Participant

January 21, 2015 at 16:34

Hello @inetb italia,

Did you tried sign in to FTP with that credentials? Because we can’t do this.

Regards,
Robert Hall.

#36168 Copied In reply to: Problem Theme Update and Visual Composer
Robert Hall

Participant

January 21, 2015 at 16:18
Hello,

You can add this code into \themes\royal\option-tree\assets\css\ot-admin.css file.

#tab_backup, #tab_custom_css, #tab_header, #tab_footer, #option-tree-sub-header h3.theme-tittle, #option-tree-sub-header .theme-version{ display:none; }

For this change we strongly recommended use Child Theme.
Read more here about Child Theme: https://www.8theme.com/demo/docs/royal/index.html#!/2_child_theme

Regards,
Robert Hall.
#36166 Copied In reply to: Remove some of the menus in theme options
Robert Hall

Participant

January 21, 2015 at 15:49

Hello @dtoulkidis,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#36114 Copied In reply to: Visual Composer Single Image not saving/retaining Link..

Robert Hall

Participant

January 21, 2015 at 15:41

Hello @hubiii,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#36112 Copied In reply to: Upgrade Visual Composer

Robert Hall

Participant

January 20, 2015 at 16:27

Hello,

You use old version of Legenda theme. Please update to latest.
Don’t forget make backup before updating.
Here is video tutorial how to ipdate theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#35474 Copied In reply to: revolution slider previews work but not on live site.

Robert Hall

Participant

January 20, 2015 at 15:31

Hello @opaladeas,

To change text you need edit \plugins\woocommerce\includes\class-wc-product-variable.php file on line 42.

Regards,
Robert Hall.

#35468 Copied In reply to: Visual composer not working

Robert Hall

Participant

January 20, 2015 at 15:18

Hello,

You’re welcome!

Regards,
Robert Hall.

#35466 Copied In reply to: Theme Variants
Robert Hall

Participant

January 20, 2015 at 14:26
Hello,

Try to add this code into custom.css file.

.banner.valign-bottom .banner-inner{ padding:5px; }

Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be.

Regards,
Robert Hall.
#35453 Copied In reply to: Add text padding to banners
Robert Hall

Participant

January 20, 2015 at 14:21

Hello,

You’re welcome!

Regards,
Robert Hall.

#35451 Copied In reply to: WPML Top Bar and Price translation
← 1 2 3 … 297 298 299 … 383 384 385 →

8,911–8,940 of 11,542 posts

Viewing 30 posts - 8,911 through 8,940 (of 11,542 total)

← 1 2 3 … 297 298 299 … 383 384 385 →

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