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Topic: Visual Compser not working?

HLB2013

Participant

January 21, 2015 9:39 pm

Hi, can you help as the visual composer is not working

Many thanks

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Robert Hall

Support staff

January 21, 2015 10:11 pm

Hello,

Sorry, but your credentials isn’t correct.
Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

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HLB2013

Participant

January 21, 2015 10:13 pm

Sorry, here it is

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Robert Hall

Support staff

January 21, 2015 10:16 pm

You use old version of Visual Composer plugin. Please update to the latest.
You can download the latest plugins versions at this link http://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.
After updating plugin you need select all Content Types in Settings->Visual Composer.

Regards,
Robert Hall.

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HLB2013

Participant

January 22, 2015 1:24 am

Thank you, i have done this, but the page still isnt showing the content, so maybe something else is wrong?

See page -http://twilluk.uk/shopping-information/ this page has lots of text using the Accordion.

Many thanks

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Robert Hall

Support staff

January 22, 2015 9:04 am

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

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HLB2013

Participant

January 23, 2015 12:13 am

Here is the info

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Robert Hall

Support staff

January 23, 2015 9:03 am

Hello,

You have some promblem with Custom.css file. When I deactived CSS in Theme Options->Custom CSS accordion on this page http://twilluk.uk/shopping-information/ start working.

Regards,
Robert Hall.

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HLB2013

Participant

January 23, 2015 9:16 pm

thank you, i will try and sort this out.

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Eva Kemp

Support staff

January 23, 2015 10:00 pm

Hello,

You’re welcome.

Regards,
Eva Kemp.

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