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Robert Hall

Participant

September 9, 2015 at 18:39

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#85750 Copied In reply to: Menu problems, only homepage is working
Robert Hall

Participant

September 9, 2015 at 17:52
Hello,

Please try to use the following code in Global Custom CSS.

.menu .item-design-full-width .nav-sublist-dropdown ul > li > a:hover{ text-decoration: underline; }

Regards,
Robert Hall.
#85741 Copied In reply to: Mega Menu
Robert Hall

Participant

September 9, 2015 at 17:28

Hello,

I’ve clicked on “Slideshow-auto” in slider option then resaved settings. http://prntscr.com/8efdz9
Please check now.

Regards,
Robert Hall.

#85736 Copied In reply to: Trouble importing demo content

Robert Hall

Participant

September 9, 2015 at 17:21

Hello,

Please provide us with wp-admin and correct FTP credentials in Private Content.

Regards,
Robert Hall.

#85734 Copied In reply to: Can't load Demo Data

Robert Hall

Participant

September 9, 2015 at 16:58

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.

Don’t forget to create back up of your site before starting update process!
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.

Regards,
Robert Hall.

#85730 Copied In reply to: Outdated Copies of WooCommerce Template Files

Robert Hall

Participant

September 9, 2015 at 16:34

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#85725 Copied In reply to: WOOCOMMERCE 2.4+

Robert Hall

Participant

September 9, 2015 at 15:43

Hello,

As I see Visual Composer works perfect now. Please see screenshot: http://prntscr.com/8ee70s

Could you please clarify with more details what exactly you mean and show us screenshots?

Regards,
Robert Hall.

#85712 Copied In reply to: Updating Plugins

Robert Hall

Participant

September 9, 2015 at 15:34

Hello,

You’re welcome!

Regards,
Robert Hall.

#85708 Copied In reply to: I can't install the theme Woopress

Robert Hall

Participant

September 9, 2015 at 14:14

Hello @Mado,

Please navigate to Revolution Slider select your slider and click “Slideshow-auto” in slider option then resave settings.

See screenshot: http://prntscr.com/8dwd4f

Regards,
Robert Hall.

#85677 Copied In reply to: Trouble installing theme versions

Robert Hall

Participant

September 9, 2015 at 14:09

Hello,

Please try to disable Ajax “Add To Cart” in Theme options->Single Product Page.

Regards,
Robert Hall.

#85673 Copied In reply to: Issue with Royal and pricing calculator

Robert Hall

Participant

September 9, 2015 at 14:06

Hello,

We’re glad to hear it.
If you have any questions feel free to contact us.

Regards,
Robert Hall.

#85669 Copied In reply to: Copyright not showing up on news page.

Robert Hall

Participant

September 9, 2015 at 14:05

Hello,

Did you change your previous password to wp-admin ?
Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#85668 Copied In reply to: Can't load demo content…

Robert Hall

Participant

September 8, 2015 at 15:23

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#85413 Copied In reply to: Theme Options not loading
Robert Hall

Participant

September 8, 2015 at 15:03
Hello,

You need edit the file wp-content/themes/royal/framework/shortcodes.php (find the section “! Share This Product”) and add this code after line 2010:

if($instagram == 1) { $html .= ' <li> <a href="http://url_to_your_Instagram_page" class="'.$tooltip_class.'" title="'.__('Instagram', ET_DOMAIN).'" target="_blank"> <i class="ico-instagram"></i> <svg width="38" height="38" xmlns="http://www.w3.org/2000/svg" class="circle"> <circle cx="19" cy="19" r="18" fill="rgba(255,255,255,0)" stroke="#000000"></circle> </svg> </a> </li> '; }

and
'instagram' => 1,after line 1927

Regards,
Robert Hall.
#85402 Copied In reply to: how to correct the mistakes of my footer?
Robert Hall

Participant

September 8, 2015 at 14:45

Hello,

You can click “dismiss notice”. It’s only notice.
This message doesn’t effect to the performance of your website.

Regards,
Robert Hall.

#85399 Copied In reply to: Problem updating

Robert Hall

Participant

September 8, 2015 at 14:21

Hello,

You’re welcome!

Regards,
Robert Hall.

#85394 Copied In reply to: View All?

Robert Hall

Participant

September 8, 2015 at 13:53

Hello,

Please try to import theme now.

Regards,
Robert Hall.

#85386 Copied In reply to: Not able to load the Demo content

Robert Hall

Participant

September 8, 2015 at 13:26

Hello,

You need update the theme manually via FTP:
https://www.8theme.com/demo/docs/royal/index.html#!/installation_upgrade

You can download the latest version of the Royal theme here:
http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976

Regards,
Robert Hall.

#85373 Copied In reply to: Automatic Updates for Theme

Robert Hall

Participant

September 8, 2015 at 13:24

As I see it’s working perfect now. See screenshot: http://prntscr.com/8dz27k

Regards,
Robert Hall.

#85372 Copied In reply to: Problem updating

Robert Hall

Participant

September 8, 2015 at 13:13

Hello,

Please provide us with link to the page and wp-admin access in Private Content.
Navigate to Dashboard->Visual Composer->General Settings and select all Content Types.

Regards,
Robert Hall.

#85366 Copied In reply to: Problem updating
Robert Hall

Participant

September 8, 2015 at 13:09
Try to use the following code in Global Custom CSS.

.page-content .wpb_row{ margin-bottom: 0px; }

Regards,
Robert Hall.
#85363 Copied In reply to: Categories Grid
Robert Hall

Participant

September 8, 2015 at 12:48

I’ve changed the code a little. Please check it now.

Regards,
Robert Hall.

#85355 Copied In reply to: Categories Grid
Robert Hall

Participant

September 8, 2015 at 12:17
Hello,

I’ve added this code in Global Custom CSS. Please check.

.woocommerce ul.wcmp-cat-grid.products li.product-category{ display: inline-block; } .sidebar-position-without .product-category{ width:33.1% !important; } .wcmp-product, .wpb_row .wpb_column .wpb_wrapper .wcmp-product{ margin: auto; }

Regards,
Robert Hall.
#85347 Copied In reply to: Categories Grid
Robert Hall

Participant

September 8, 2015 at 12:05

Hello,

You’re welcome!

Regards,
Robert Hall.

#85344 Copied In reply to: Margin in rows

Robert Hall

Participant

September 8, 2015 at 11:50

Hello,

You’re welcome!
If you have any questions don’t hesitate to contact us.

Regards,
Robert Hall.

#85335 Copied In reply to: Traduction in checkout
Robert Hall

Participant

September 8, 2015 at 10:44
Hello,

You can use the following code in Global Custom CSS.

blockquote.testimonials-text{ height: 370px; }

Regards,
Robert Hall.
#85316 Copied In reply to: How can I make equal in height my testimonial layout boxes?
Robert Hall

Participant

September 8, 2015 at 10:38

Hello,

You can find this string in \themes\royal\woosearchform.php file on line 14

Regards,
Robert Hall.

#85315 Copied In reply to: Search form

Robert Hall

Participant

September 8, 2015 at 10:27

Hello,

You forgot to select your custom footer block in page settings.
Please see screenshot: http://prntscr.com/8dxjsm

Regards,
Robert Hall.

#85307 Copied In reply to: how to correct the mistakes of my footer?

Robert Hall

Participant

September 8, 2015 at 09:52

Hello,

You’re welcome!

Regards,
Robert Hall.

#85296 Copied In reply to: Counter Value not running and slider not showing

Robert Hall

Participant

September 8, 2015 at 09:40

Hello,

We don’t provide support for 3rd-party plugins.
Sorry for the inconvenience.

Regards,
Robert Hall.

#85293 Copied In reply to: Edit style tag on just one page
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Viewing 30 posts - 4,981 through 5,010 (of 11,542 total)

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Forum Replies Created

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