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Theme Options not loading - by Shapepress

This topic has 20 replies, 5 voices, and was last updated 8 years, 7 months ago ago by Eva Kemp

Shapepress

Participant

September 8, 2015 at 15:05

Hi,

I just bought your theme, everything looked fine and did everything according to your install documentation,
but seems the theme options wont load :/ don’t know why?! If I click them, it loads and loads and nothing happens. Everything else works fine, so must be the theme, I think.

could you have a look at it?

best regards,
Daniel

Please, contact administrator
for this information.

#85404 Copied

19 Answers

Robert Hall

Support staff

September 8, 2015 at 15:23

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#85413 Copied

Shapepress

Participant

September 8, 2015 at 15:25

thanks for the quick response, here is the ftp data.

best regards,
Daniel

Please, contact administrator
for this information.

#85415 Copied

Jack Richardson

Support staff

September 8, 2015 at 15:44

Hello,

Have you made any changes in the theme files?
May we reupload theme files?

Best regards,
Jack Richardson.

#85424 Copied

Shapepress

Participant

September 8, 2015 at 15:50

Hi,

nope didn’t do anything, just uploaded demo coming soon page now. But you can do everything you like with the page, just started out with it 😉

best regards,
Daniel

#85427 Copied

Shapepress

Participant

September 8, 2015 at 16:07

oh and I looked your forum cause of the counter problem, any chance this is fixed? seems counter won’t work for my page either on the coming soon page :/

best regards

#85433 Copied

Shapepress

Participant

September 9, 2015 at 21:19

I see that the counter is working now, thanks for that 🙂 but the theme options are still not loading :/ Any news?

best regards

#85774 Copied

Eva Kemp

Support staff

September 11, 2015 at 11:42

Hello,

Sorry for a long delay.
We checked your site and didn’t find any reasons from our side why Theme Options isn’t loading.
We recommend you to check log files on a server if there are any errors or notices. Very likely it is Firewall issue. Your hosting provider support should help you to check log files and solve this problem.

Thank you.

Regards,
Eva Kemp.

#86182 Copied

Shapepress

Participant

September 11, 2015 at 12:53

Hi,

not good :/ I have checked the log files from my provider, here is the link: http://www.promo-karten.at/error_logs/promo-karten.at_error_log.e5357.txt

don’t think that there is any reason why it wont work, any other suggestions what I could do? Really like your template and want it to work!

best regards,
daniel

#86226 Copied

Shapepress

Participant

September 13, 2015 at 17:57

got a reply from my hoster/provider. They think the firewall is the problem, cause they block extern servers and they want to know which url is the theme connecting too?

best regards,
Daniel

#86461 Copied

Eric

Participant

September 14, 2015 at 07:29

Hi,

I have the same issue with Theme Options.
Please check https://www.8theme.com/topic/at-theme-options-i-cant-update-anything-by-any-changing/
If this issue could not be solved, I’m considering to ask for a refund.

Best regards,

Eric

#86499 Copied

Eva Kemp

Support staff

September 14, 2015 at 11:53

Hello @Shapepress,

Actually demo data are installed from our site http://www.8theme.com.
What did you mean saying “which url is the theme connecting too”?

Thank you.
Regards,
Eva Kemp.

#86603 Copied

Shapepress

Participant

September 14, 2015 at 12:02

Hi Eva,

my hoster ment that the firewall is blocking extern servers and they wanted a url for that, but I could import demo data I think, or is the theme options not connected to a server?

Do you have other information that I could send my provider about that problem? Really ned to start working with my page soon!

best regards,
Daniel

#86609 Copied

Shapepress

Participant

September 15, 2015 at 10:55

So it seems nothing has changed, since we added the https://www.8theme.com to the firewall :/

If you have any other information or ideas on how to fix this please send them!
Otherwise, I really hope to get a refund on this, cause its useless to me…

best regards,
Daniel

#86947 Copied

Shapepress

Participant

September 15, 2015 at 12:21

dunno if you did something, but it finally works :))))))
maybe it took longer for the firewall to work!

best regards,
Daniel

ps: you should include that for other people, cause at least in austria the providers use firewalls for that matter 😉

#86982 Copied

Eva Kemp

Support staff

September 15, 2015 at 12:30

Hello,

There are some functions that are referred to other server (for example demo content installation) and Firewall may block them.
It has to be disabled in this case.

Sorry for inconveniences.

Regards,
Eva Kemp.

#86984 Copied

Shapepress

Participant

September 15, 2015 at 12:46

Hi Eva,

okay, but just to clarify, did you edit something? or did the firewall do the trick of my provider?
Not that I have to deal with the problem in the future again!?

best regards,
Daniel

#86991 Copied

Eva Kemp

Support staff

September 15, 2015 at 14:02

Hello,

We changed nothing.
Seems the issue is with Firewall on your side.

Regards,
Eva Kemp.

#87015 Copied

Shapepress

Participant

September 15, 2015 at 14:04

Great, so this topic is solved for me 😉

#87016 Copied

Eva Kemp

Support staff

September 15, 2015 at 14:26

Hello,

Glad to hear it.

Have a nice day.

Regards,
Eva Kemp.

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