Forum Replies Created

Viewing 30 posts - 29,851 through 29,880 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2016 at 08:17

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2016 at 11:34

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2016 at 15:37

    Hello,

    First of all this is not our default Twitter widget, but third-party.
    Maybe it will be better to use 2cols+2cols on vertical iPad, because 4 cols looks too compactly, especially OUR BLOG column? Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2015 at 16:21

    Hello,

    Use this plugin https://wordpress.org/plugins/ricg-responsive-images/ with WP 4.4.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 28, 2015 at 16:22

    Hello @amitkrsinghal,

    Structured Data will be fixed in next Blanco theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 28, 2015 at 15:10

    Hello,

    It is a question of images in general, no matter where they were used. Read here https://make.wordpress.org/core/2015/11/10/responsive-images-in-wordpress-4-4/

    Anyway, have you checked if you have this problem with default theme?

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 28, 2015 at 11:32

    Hello,

    Check, please, if you have this problem with default theme or with our theme only? Very likely problem is related to latest WP update and does not depend on our theme.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 21, 2015 at 16:54

    Hello,

    Edit the code of you child theme functions.php and delete the following lines:

    	wp_enqueue_script('jquery.shake',plugins_url($js_path.'jparallax'.$ext.'.js',__FILE__));
    	wp_enqueue_script('jquery.vhparallax',plugins_url($js_path.'vhparallax'.$ext.'.js',__FILE__));
    	wp_enqueue_style('ultimate-vidcons',plugins_url('assets/fonts/vidcons.css',__FILE__));
    	wp_enqueue_script('jquery.ytplayer',plugins_url($js_path.'mb-YTPlayer'.$ext.'.js',__FILE__));

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 21, 2015 at 10:26

    Hello,

    Look, we appreciate that our clients like elements from our main site, but main site has many features that are not included into our themes, we can’t add them all in every template we create.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 21, 2015 at 10:02

    Hello,

    To hide Featured Image for the Blog/Category page add the following code in custom.css
    .article .article-image {display: none;}

    If you want to use Video instead of Featured Image, unfortunately there is no such option in our theme.

    Regards,
    Sandra Ledford

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2015 at 15:08

    Hello,

    Thanks, glad to hear that you like it. This element was created for main site only. Unfortunately there is no such component in our themes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2015 at 15:03

    Hello,

    After rotation iPad from portrait to landscape it takes a second when header and other elements regroup layout to landscape. This is the way it works, but I don’t see zooming.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2015 at 16:37

    Hello,

    You are welcome!

    Best regards,
    Sandra Ledford.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2015 at 14:18

    Hello,

    Unfortunately to change image settings you need to edit template file legenda/woocommerce/single-product/product-image.php . Create child theme, copy this file into child theme and then change the $mainImageWidth = 600; $mainImageHeight = 900; $mainImageCrop = false; to values you need. If you provide FTP details I could help you with it.
    If you want to make image block width smaller you can also enable sidebar on single product page.

    Regards,
    Sandra Ledford

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 9, 2015 at 11:49

    Hello,

    1) Firstly I have disabled third-party Static Block plugin, because it gives js errors. There is the same option in our theme, so don’t think you need additional one with compatibility problems. Now we can see the footer on your site.
    Also I have updated Revolution Slider plugin. Would recommend to keep all the plugins and our theme up to date.
    2) If you want to make all the product images on grid the same size you need to use hard crop option. I have enabled it in Theme Options > Product Page Layout > Image Cropping > ON. If you disable/enable this option keep in mind that you need to regenerate all the images after that. You can use Regenerate thumbnail plugin.
    3) Single product page. Unfortunately to change image settings you need to edit template file legenda/woocommerce/single-product/product-image.php . Create child theme, copy this file into child theme and then change the $mainImageWidth = 600; $mainImageHeight = 900; $mainImageCrop = false; to values you need. If you provide correct FTP password I could help you with it.
    If you want to make image block width smaller you can also enable sidebar on single product page, see here http://www.ethiopianclothing.net/product/ambo-menen/
    4) I noticed that you use additional pages to show products from specific categories, but you can use Product Categories instead. See http://prntscr.com/9c2uls
    Is there anything else I could help you with?

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2015 at 14:32

    Hello,

    Could you, please, check admin panel access, because we can’t log in.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2015 at 13:21

    Hello,

    Yes, we did. We use FileZilla to connect to FTP and it does not work. Please provide correct FTP credentials.

    Regards,
    Sandra Ledford.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2015 at 11:47

    Check please FTP accesses because we can’t connect.

    Regards,
    Sandra Ledford.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2015 at 10:39

    Hello,

    What php memory limit do you have? We would recommend to set at least 96M. Please, provide wp-admin and FTP accesses in Private Content for better investigation of your problem.

    Regards,
    Sandra Ledford

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2015 at 14:44

    Hello,

    WooCommerce bestsellers shortcode has only default attributes, you can read more in WooCommerce plugin documentation https://docs.woothemes.com/document/woocommerce-shortcodes/ . To display bestsellers you can also use Visual Composer element – Products that has some additional option.

    Regards,
    Sandra Ledford

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2015 at 14:24

    Hello,

    To change/delete that banner go to Theme Options > Shop > Product Page Banner.

    Regards,
    Sandra Ledford

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2015 at 14:12

    Hello,

    We checked your site and don’t see any problems. Very likely responsive was disabled (Theme Options > Responsive > Enable Responsive Design > Off) when you made screenshots. When you disable responsive then main container width is 940px and there is no place for all the menu items.

    Regards,
    Sandra Ledford

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2015 at 14:10

    Hello,

    Could you clarify if you have problems only with preview or with form functionality when you add it to page?

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2015 at 13:41

    Hello,

    Seems it was old version problems, we have updated your plugins (VC and Ultimate Addons for VC) to latest version and it fixed the issues. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2015 at 10:33

    Hello,

    Check your mobile menu now, please. It was theme problem, files classico/headers/structure-10.php (lines 54-59) and structure-11.php (lines 47-53), code

    <div class="mobile-menu-wrapper">
        <div class="container">
    	<div class="navbar-collapse">
    		<?php et_get_main_menu(); ?>
    	</div><!-- /.navbar-collapse -->
        </div>
    </div>

    should be replaced by

    <div class="mobile-menu-wrapper">
        <div class="container">
    	<div class="navbar-collapse">
    		<?php et_get_mobile_menu(); ?>
    	</div><!-- /.navbar-collapse -->
        </div>
    </div>

    Also would recommend to add margin after search form in header, because at present it looks too close to the image
    .header .yith_woocommerce_ajax_search.widget {margin-bottom: 30px;}

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2015 at 08:53

    Hello,

    Let’s continue our conversation via e-mails only to avoid problems with double answers.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 13, 2015 at 10:59

    Hello,

    Take my apologies, I should have let you know beforehand about updates we plan to do. But if you need to change something in template files you need to use child theme, because every time when you update theme you’ll loose the changes you made!

    Please, re-upload native theme files, remove all the changes or files you additionally added, disable all the third-party plugins that may cause the problem and check if the problem persists. Because we still see the same styles while inspecting some problem elements
    http://prntscr.com/928c23

    We are not responsible for the changes made by our clients that cause issues with theme functionality. Check our demo, do you see this problem too?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2015 at 14:35

    Hello,

    Very likely this is local problem on your phone. Could you check if our demo works fine on your phone and check also Royal or WooPress. If you use any additional extensions disable them, sometimes it could cause problem. Try to test theme in other browser. Does problem persist?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 12, 2015 at 10:59

    Hello,

    Your problem related to font family that you applied

    font-family: 'cwTeX Yen', sans-serif;

    That’s why when you have combination of english and chinese characters you see that problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2015 at 14:55

    Hello,

    We are waiting for reply from WPML team about this problem with new version of WPML plugin and our theme. We’ll keep you in touch!

    Regards

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Viewing 30 posts - 29,851 through 29,880 (of 30,337 total)
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