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Viewing 30 posts - 29,701 through 29,730 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2016 at 16:59

    Hello,

    You did not enable registration in WooCommerce settings and we can’t check My Account page. Please, first of all, check if you created My Account page and set it in WooCommerce > Settings > My Account. If there everything is fine but you still have a problem, provide admin panel access, because can’t check the problem without it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2016 at 16:54

    Hello,

    1. If you want to create megamenu go Appearance > Menus > Create Shop item(1-st menu level) with subitems where 2-d level will be column title, 3-d – column content. Save menu to see additional theme options for menu after that. Choose Design > Megamenu and select number of columns you need.
    You may use Product Categories in menu http://www.flyingpixel.co.uk/flying-pixel-help/wordpress-help/woocommerce/adding-a-woocommerce-product-category-to-a-menu.html

    2. Go to Pages > edit Home page and edit Products VC element on every tab. Select product type and sorting order according to your needs http://prntscr.com/bsg0ja

    3. You can create page with content you need (coming soon etc.) and add into menu custom link with title Portfolio for example but link add to this custom page. Once Real Portfolio page will be created you just replace the link in menu.

    4. Unfortunately, our Product Categories VC element does not display empty categories. But you may use Woo Product Categories element to add all the categories you have http://prntscr.com/bsg2dc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2016 at 13:55

    Hello,

    a) We’ll fix issue with breadcrubms padding option in next theme update. Meanwhile, you can add the following code to change the padding:

    .page-heading.bc-size-small { padding-bottom: 55px; }

    b) Then you could make padding smaller or change the text
    c) Fixed.

    If you have any urgent questions you may contact us in chat. I’m available there from Monday-Friday: 8.30 a.m. – 5.30 p.m. (GMT, London)

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2016 at 08:59

    Hello,

    That page is created with using Visual Composer, Visual Composer uses flexbox to positioning elements you see on that page. Flex has some known issues in IE, read more here http://caniuse.com/#search=flexbox

    If you check Visual Composer comments area you’ll see their replies about IE “working for those versions will generally slows down development, the percentage of users is really small and they should update and what is more important – working for IE doesn’t allow us to think about new technologies.”

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 13, 2016 at 07:32

    Hello,

    1) You have changed menu padding that’s why you have such issue. Do you want to remove border at all or move it down below the menu item?
    To remove border at all add the following in child theme style.css:

    .header-center .menu-wrapper .menu > li.current-menu-item > a:after, .header-center .menu-wrapper .menu > li > a:hover:after, .header-center .menu-wrapper .menu > li > a:after {
        background-color: transparent;
    }
    

    2) What popup do you want to disable on mobile?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 12, 2016 at 16:42

    You too! Thanks.

    Best regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 12, 2016 at 16:37

    Hello,

    Jetpack plugin was the problem. I have disabled that plugin and sent the request to our developers about compatibility with that plugin. Think it will be fixed in next theme update. Until that happened, please, keep it disabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 12, 2016 at 15:16

    Hello,

    And admin panel access, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 12, 2016 at 14:49

    Hello,

    Could you provide admin panel and FTP access in Private Content area? We’ll check the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 12, 2016 at 13:30

    Hello,

    Unfortunately, there is no such option in our theme. But we plan to add custom cart icon option in future updates.

    At present you can change it only by additional customization of you have CSS skills.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 12, 2016 at 13:26

    Hello,

    Edit page and custom css styles of About Us page, see http://prntscr.com/brxdlq

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 12, 2016 at 13:13

    Hello,

    There are few ways to update theme, you can find detailed information in theme documentation https://www.8theme.com/demo/docs/xstore/#installation_upgrade_23_theme_upgrade

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 12, 2016 at 13:11

    Hello,

    I’m glad to hear that problem was solved. Feel Free to ask if you need any other help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 12, 2016 at 13:10

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 12, 2016 at 10:01

    Hello,

    This is Default column content for all the pages and Blog posts if other was not selected in page/post settings. To change Main sidebar content go to Appearance > Widgets > Change widgets in Main Sidebar.

    If you want to disable sidebar for page at all then edit page and disable sidebar in page settings http://prntscr.com/brv1bd

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 12, 2016 at 08:38

    Hello,

    Thank you. Fixed. Check your site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 12, 2016 at 06:33

    Hello,

    You can disable Comment from Dashboard for all the pages you have. Just go to Pages > select Bulk Actions > Edit or Quick edit if you want to disable them for only one page and choose Don’t Allow from dropdown, see http://prntscr.com/brt2s3

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 11, 2016 at 18:05

    You are welcome! If you like our theme your good comment and 5 stars rating would be much appreciated. You can do it in your Downloads area https://themeforest.net/downloads

    Feel free to contact us if you need any other help.
    Thanks!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 11, 2016 at 18:02

    Hello,

    Ok, I think new update will be available on Friday, follow us on ThemeForest.
    You can leave 5 stars rating for our theme in your account https://themeforest.net/downloads Would be much appreciated.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 11, 2016 at 15:00

    Hello,

    Check here http://prntscr.com/bripr5

    Reagrds

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 11, 2016 at 14:58

    You are welcome!

    Your good rating and comment for our theme https://themeforest.net/downloads would be much appreciated. Thanks.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 11, 2016 at 13:51

    Hello,

    Very strange bug, seems like first footer column appears twice but only visual. Can’t understand what causes this problem. I have added this issue to bug list for our developer. Meanwhile to fix the issue on your site I created footer using static block (Static Block > Footer). Use it until we fix this problem and release update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 11, 2016 at 13:28

    Hello,

    Please, update your theme to version 1.3 and check if it fixes your issue. Don’t forget to update XStore core plugin to version 1.0.2.

    Reply back in case issue still persists after theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 11, 2016 at 13:23

    Hello,

    I have sent you an updated xstore.pot file that includes this phrase. Open your translation using PoEdit and go to Catalog > Update from POT.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 11, 2016 at 13:13

    Hello,

    For some reason, anonymous functions don’t work with your version of PHP, that’s why we got that error. We fixed it and added this fix in our next update.
    Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 11, 2016 at 12:59

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 11, 2016 at 12:58

    Hello, @ Silvia,

    Could you provide us your admin panel and FTP access in Private Content? We’ll check and fix the problem because can’t reproduce this issue on our installs to send you just a code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 11, 2016 at 12:21

    Hello,

    We are sorry, but we don’t guarantee compatibility with third-party plugins. Sometimes you need additionally customize plugin to make it compatible with our theme. Contact with plugin author about this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 11, 2016 at 10:26

    Hello,

    Fixed. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 11, 2016 at 09:38

    Hello,

    As I can see you have imported default demo content. Tell me, please, what additional home page you want to import and I’ll check.

    Regards

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Viewing 30 posts - 29,701 through 29,730 (of 30,337 total)
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