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Site going blank after installing the core plugin

This topic has 8 replies, 2 voices, and was last updated 7 years, 9 months ago ago by Olga Barlow

victorinusa

Participant

July 12, 2016 at 14:35

Hi! When I install the Theme Core Plugin the site goes blank and I can’t access the dashboard. After deleting it via FTP the site becomes available.

Any known issues about it or tweaks to solve it?

#133312 Copied Theme version: 1.3 WooCommerce version: 2.6.2

7 Answers

Olga Barlow

Support staff

July 12, 2016 at 14:49

Hello,

Could you provide admin panel and FTP access in Private Content area? We’ll check the problem.

Regards

#133313 Copied

victorinusa

Participant

July 12, 2016 at 14:54

ok

Please, contact administrator
for this information.

#133314 Copied Theme version: 1.3 WooCommerce version: 2.6.2

Olga Barlow

Support staff

July 12, 2016 at 15:16

Hello,

And admin panel access, please.

Regards

#133315 Copied

victorinusa

Participant

July 12, 2016 at 15:45

Ok, let’s see if you can fix it. Thanks in advance

Please, contact administrator
for this information.

#133320 Copied

Olga Barlow

Support staff

July 12, 2016 at 16:37

Hello,

Jetpack plugin was the problem. I have disabled that plugin and sent the request to our developers about compatibility with that plugin. Think it will be fixed in next theme update. Until that happened, please, keep it disabled.

Regards

#133330 Copied

victorinusa

Participant

July 12, 2016 at 16:39

Thank you so much for the fast response & help
Have a nice day!

Topic closed!

#133332 Copied Theme version: 1.3 WooCommerce version: 2.6.2

Olga Barlow

Support staff

July 12, 2016 at 16:42

You too! Thanks.

Best regards

#133333 Copied
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Site going blank after installing the core plugin

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