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Xstore theme not rendering correctly on IE 11 & Edge (Win10)

This topic has 4 replies, 2 voices, and was last updated 7 years, 9 months ago ago by Olga Barlow

saxenak02

Participant

July 12, 2016 at 22:02

Hi Team,

I just bought the theme and activated the “Home presentation” home page layout.
The layout does not render properly on Edge at all & on IE 11 the images jumps badly during scroll.

The theme works fine on Mac browsers and chrome on Windows 10.

Regards,
Kuldeep

#133362 Copied Theme version: 1.3 WooCommerce version: 2.6.2

3 Answers

Olga Barlow

Support staff

July 13, 2016 at 08:59

Hello,

That page is created with using Visual Composer, Visual Composer uses flexbox to positioning elements you see on that page. Flex has some known issues in IE, read more here http://caniuse.com/#search=flexbox

If you check Visual Composer comments area you’ll see their replies about IE “working for those versions will generally slows down development, the percentage of users is really small and they should update and what is more important – working for IE doesn’t allow us to think about new technologies.”

Regards

#133386 Copied

saxenak02

Participant

July 13, 2016 at 22:13

Hi Olga,

I totally understand where you are coming from but this project has IE 11 & Edge listed in QC stage. I need to get the website working properly on those browsers to get client’s approval.

In this case, unfortunately I’ve to ask for a refund if you dont mind.. I bought the theme from “themeforest” under “saxenak02” user ID. Please let me know how I can proceed with the refund.

Regards,
Kuldeep

#133503 Copied

Olga Barlow

Support staff

July 14, 2016 at 09:00

Hello,

We are very upset with this situation and would like to help you to fix issues but can do nothing, unfortunately, because it’s a problem of VC that starts to use flex after last few updates. We’ll give you refund. Follow your request of themeforest.

Regards

#133538 Copied
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Xstore theme not rendering correctly on IE 11 & Edge (Win10)

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