Forum Replies Created

Viewing 30 posts - 29,101 through 29,130 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2016 at 07:27

    Hello,

    You are welcome!
    Would be much appreciated if you leave your comment and rating for our theme on ThemeForest https://themeforest.net/downloads

    Feel free to contact us if you need any help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2016 at 07:25

    Hello,

    {{link}} – is a parament, not simple link, and every image has different link depending on product. Or you need something else?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2016 at 07:14

    Hello,

    Variable products don’t have percentage sale label because different variations could have different prices with different discounts and there is no only one percentage discount for it to display in label.
    Don’t see the problem with simple products. Could you provide me link to concrete products which have incorrect percentage?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2016 at 15:44

    Hello,

    No, of course, you are a good customer! You may answer on our support forum and help other customers. If your answer is marked as best you’ll give a rating and when you have the higher rating then more stars appear below your avatar.

    About catalog item. We have added Shop page to menu and just changed the title. To enable/disable Catalog mode go to Theme Options > E-Commerce > Shop > Just Catalog

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2016 at 08:18

    Hello,

    Please, update your theme to latest version. This issue was fixed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2016 at 08:16

    Hello,

    Do you want to use the transparent header for all your pages or for the home page only?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2016 at 08:13

    Hello,

    It’s normal because after installation you have only one menu. Go to Appearance > Menus and create 3 menus:
    1) Left main menu
    2) Right main menu
    3) Mobile menu that will include all the items.

    If you need any other help with this you need to move your site on a live server and provide admin panel access. I’ll create menu for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2016 at 08:10

    Hello,

    Oh, I see. In this case, you are right. Blog posts have it’s own styles for the font-size, font-weight, line-height http://prntscr.com/cmu4cq , because it should be bigger than body font according to theme design.
    But you can easy change it. Just add in Theme Options > Styling > Custom CSS and replace by your values

    .content-article p {
        font-size: 1.14rem;
        line-height: 1.8;
        font-weight: 300;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2016 at 08:03

    Ok. Feel free to ask if you need any other help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2016 at 08:02

    Maybe if you provide me the screenshot how it should look I’ll be able to give you the right direction.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2016 at 08:01

    Hello,

    I’m sorry but there is no any widget area there to add custom menu. Also, there is no even place to add something after cart icon at the right side http://prntscr.com/cmu2iq

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2016 at 07:58

    Hello,

    Sorry for some delay in answerings.
    Could you explain what do you mean search and add to cart is slow? I checked your site and don’t see problem with these options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2016 at 07:56

    Hello,

    Could you tell me what products come with incorrect percentage?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2016 at 07:49

    Hello,

    When you buy car and dealer tells you that you need to fill it up with a good petrol, but tells you that it’s technical details. I think you won’t send refund request because you find out that good petrol costs too expensive.

    Different hostings offer different prices. We don’t know what hosting every customer uses and what is “expensive” for every customer. That’s why we added server requirements in online theme documentation and repeat them in our video. Every customer also can ask us about it in live chat before purchasing.

    We mentioned requirements that are optimal, theme could work with filesize less than 40M but then you need to install it via FTP instead of Dashboard. Also, it could work with less memory limit but then you won’t use too many additional plugins. You may use max_execution_time less than 180 but then we need to install demo data manually.

    I want to help you and offer free installation of our theme via FTP because you have such limits. I just need temporary FTP and admin panel access to your WP installation only, I don’t need access to all your files on server.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2016 at 14:08

    Hello,

    What type of header do you use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2016 at 14:06

    Hello,

    Options, that are related to woocommerce cookies, are grid/list switcher and products per page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2016 at 14:02

    Hello,

    We said that your server should meet minimum theme requirements and that you can change these limits, we said nothing that it’s fee or not! Of course, it’s related to your hosting and you should know your tariff plan and what is included.

    Anyway, could you, please, provide me FTP and admin panel access to your site? I’ll try to install theme and check if there any problems appear because of your limits.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2016 at 13:43

    Hello,

    You checked Header overlap in page settings http://prntscr.com/cmisp0 and get this effect.

    If you want to change global header settings do it in Theme Options > Header Type or Header Settings. There you can find also breadcrumbs options.

    If you choose any options for the simple pages they will have more priority than general options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2016 at 10:36

    Hello,

    Add the following code in custom css

    .header-color-dark .menu-wrapper .menu > li.current-menu-item > a:after, .header-color-dark .menu-wrapper .menu > li > a:hover:after {
        background-color: transparent;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2016 at 09:30

    Hello,

    You are right. There is such issue and we’ll fix it in next theme update. To fix it on your site add the following code (Theme Options > Styling > Custom CSS)

    .single-product-right.product-fixed-images .product-content > .row {
        -webkit-box-orient: horizontal;
        -webkit-box-direction: reverse;
        -webkit-flex-direction: row-reverse;
        -ms-flex-direction: row-reverse;
        flex-direction: row-reverse;
    }
    

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2016 at 08:55

    Hello,

    Provide, please, temporary admin panel and FTP accesses. We’ll check if this issue is related to our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2016 at 08:52

    Hello,

    It depends on buttons hover effect that you use for your products. Image is unclickable in case you use Default buttons and there is no chance to change it. All the other hover effects have clickable images.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2016 at 08:43

    Hello,

    Great. I’m glad that you sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2016 at 08:42

    Hello,

    To create FB APP follow the steps described in FB docs https://developers.facebook.com/docs/apps/register

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2016 at 08:40

    Hello,

    Go to slide settings and add the link for your bg (featured) image (Link & Seo > Slide link > {{link}} ) http://prntscr.com/cmfjsk

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2016 at 08:31

    Hello,

    I see. Ok, we’ll fix it in next update and remove that checkbox.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2016 at 08:30

    Hello,

    Provide, please, temporary FTP access. I see you have already translated Project in Xstore core plugin but it does not work. I’ll check why.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2016 at 08:19

    Hello,

    I checked your site and see the following errors in console http://prntscr.com/cmfcyt
    Please, replace images by your secured images (1. Logo (Theme Options > Header Settings) and 2. Payment icons (Appearance > Widgets > Copyrights widget area)).

    What other problems with checkout do you have?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2016 at 08:14

    Hello,

    I have checked your site and don’t see problem you described http://prntscr.com/cmfbwp
    Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2016 at 07:23

    Hello,

    I have installed the latest version of our theme and did the manual import of Theme Options because auto import does not work for you.

    Check, please.

    Regards

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    Viewing 29,130 results - 29,101 through 29,130 (of 30,337 total)
Viewing 30 posts - 29,101 through 29,130 (of 30,337 total)
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