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Can't Change The Header Type. And Some issue.

This topic has 10 replies, 2 voices, and was last updated 7 years, 6 months ago ago by Olga Barlow

yoyoys

Participant

September 24, 2016 at 05:18

I just Import the dummy content, and apply.
Looks not bad, but i’ve noticed some problem.
The major problem is the header type is wrong, and some image content not load in my site.
And i just try to change header type manually(General -> Header Type), but no effect, just stay the old header type.

Spec:
Locate on Azure WordPress application. Just doing fresh install.
Wordpress 4.6.1–zh_TW
XStore 2.1

Active Plugins:
Akismet 3.2
CMB2 2.2.2.1
Redux Framework 3.6.2
Slider Revolution 5.2.6
W3 Total Cache 0.9.4.1
WooCommerce 2.6.4
WordPress phpinfo() 15
WPBakery Visual Composer 4.12.1
XStore Core 1.0.5

Please, contact administrator
for this information.

#140646 Copied Theme version: XSTORE 2.1 WooCommerce version: 2.6.4

9 Answers

Olga Barlow

Support staff

September 24, 2016 at 08:39

Hello,

As I can see you are using the Default version. And ann the settings are default.
But the home page is Kids version.
Have you tried to change any other settings in Theme Options, for example single product page layout? Does it work?

If not – provide admin panel access.

Regards

#140660 Copied

yoyoys

Participant

September 24, 2016 at 09:05

i try to clean all the content and download the demo content again,
but it’s fail, it’s still shown content download complete, and i can’t fix it.

please help me to fix this problem, or let me know how to do that, thanks!

Please, contact administrator
for this information.

#140664 Copied

Olga Barlow

Support staff

September 24, 2016 at 10:09

Hello,

Provide, please, temporary FTP access. I’ll update theme to latest version.

Regards

#140668 Copied

yoyoys

Participant

September 24, 2016 at 11:19

sorry for my mistake, here’s my FTP.

Please, contact administrator
for this information.

#140672 Copied

Olga Barlow

Support staff

September 24, 2016 at 12:18

Hello,

Sorry, but I get the following error
Command: USER yoyowpfp\newadmin
Response: 331 Password required
Command: PASS ************************
Response: 530 User cannot log in.
Error: Critical error: Could not connect to server

Check the credentials that yu provided.

Regards

#140673 Copied

yoyoys

Participant

September 25, 2016 at 03:21

Here’s the new credentials
sorry for your patience.

Please, contact administrator
for this information.

#140689 Copied

Olga Barlow

Support staff

September 26, 2016 at 07:23

Hello,

I have installed the latest version of our theme and did the manual import of Theme Options because auto import does not work for you.

Check, please.

Regards

#140722 Copied

yoyoys

Participant

September 26, 2016 at 07:54

Hi, It’s seens okay,
but when I try to change the header type, the header will break again, how can i fix it?

Thanks a lot

#140723 Copied

Olga Barlow

Support staff

September 26, 2016 at 13:43

Hello,

You checked Header overlap in page settings http://prntscr.com/cmisp0 and get this effect.

If you want to change global header settings do it in Theme Options > Header Type or Header Settings. There you can find also breadcrumbs options.

If you choose any options for the simple pages they will have more priority than general options.

Regards

#140786 Copied
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