You are welcome!
Regards
You are welcome!
Regards
Hello,
1) Please, read this topic https://www.8theme.com/topic/product-thumbnails-wont-work/#post-147588
You don’t need to add Featured image in product gallery http://prntscr.com/e7bnsu
2) Image issue caused by 2 zoom plugins that you enabled simultaneously http://prntscr.com/e7bpv5 Our theme has zoom lightbox by default, you don’t need additional plugins. But if you want to use third-party plugins don’t use 2 simultaneously because they conflict.
Regards
Hello,
1) If you want to show up-sells below the price you may try WooCommerce hooks to implement this https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/
Read the post and watch video tutorial to understand how it works. Use child theme for any changes.
If you need any additional help with customization you may contact customization team https://wpkraken.io/?ref=8theme because additional customization is out of the scope of our support.
2) I did not find any cross-sell product http://prntscr.com/e7bk15 And once I have added at least one product I can see it on cart page http://prntscr.com/e7bkel because cross-sells display on cart page https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/
Regards
Hello,
1) If you want sticky header then disable fixed header in Theme Options > General > Header settings and add the following code in Theme Options > Styling > Custom CSS > Global CSS
.et-header-overlap .header-wrapper {
background-color: rgba(220, 89, 88, 0.5);
position: fixed;
-webkit-transform: translateY(0);
-ms-transform: translateY(0);
transform: translateY(0);
opacity: 1;
visibility: visible;
z-index: 202;
}
You can’t have transparent header because sticky header will be also transparent.
If you need more help with additional customization contact customization team https://wpkraken.io/?ref=8theme because this is out of the scope of our support.
2) If you want to replace shopping cart widget in the header you should make changes in xstore/headers/xstore.php. Copy this file in child theme and do the necessary changes.
Regards
Hello,
Large image layout means that product image will be 100% of container width. In our theme container width is 1170px. If you want to make if full width you need additional customization and move image before container block.
Contact customization team if you need help with additional customization https://wpkraken.io/?ref=8theme
Regards
Hello,
We have some general Typography settings but, unfortunately, there are no options for every heading and paragraph that used in different places.
If you want to change the H1 – H6 sizes, colors etc you can use custom CSS and child theme style.css to place changes, for example http://prntscr.com/e7b4si
Also, you may change the font-size, font-color, font-family in Custom Heading element if you use it in content http://prntscr.com/e7b63e
Use the custom styles to change the footer typography, for example
.footer h6 {
font-size: 1.1em;
line-height: 1.5;
color: #000 !important;
}
If you tell me in details what changes you need then I could send you the necessary code.
Regards
Hello,
1) Go to Static Blocks > edit Prefooter static block using Visual Composer https://www.8theme.com/documentation/xstore/support/static-blocks/
If you want to remove the content from Prefooter go to Appearance > Widgets > Prefooter > delete Static Block widget.
2) Geolocation is related to your server settings and it’s WooCommerce plugin option. It’s not related to our theme. Contact your hosting provider to solve the issue.
3) Everything depends on your product. If every tree will have different sizes then you need to create Size attribute https://docs.woocommerce.com/document/managing-product-taxonomies/#section-3 and change product type to Variable https://docs.woocommerce.com/document/variable-product/
But if you just want to add the height and show it on product page you may use Shipping tab http://prntscr.com/e7b2pw and then these dimensions appear at Additional Information tab http://prntscr.com/e7b3bv
Or just use Short Description.
Regards
Hello,
1) Links that you provided do not work anymore and I can’t check them.
2) Go to Appearance > Themes > Install and activate official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with default WooCommerce theme too.
3) If you see the same issue even with default WooCommerce you need to contact with WC support on WooCommerce support forum. Reply back in case problem persists with our theme only. Then provide temporary admin panel and FTP access.
Regards
Hello,
Sorry for the delay in answering. You may try to replace files from xstore/woocommerce/checkout folder by the files from the new version of XStore theme. If it does not help – update the whole theme.
Before any changes – backup old files just in case.
Regards
Hello,
No, you won’t face any conflicts. Just disable LocoTranslate when you start using WPML.
Regards
Hello,
I have enabled WP debug and don’t see these warnings anymore. Could you tell me after what actions these errors appears?
Regards
Hello,
I don’t see issue with row background http://prntscr.com/e729cb and stretch row option http://prntscr.com/e72awc
Keep in mind that if you use row in row then not all the options are available for the row inside row http://prntscr.com/e72c9s because some options available depending on the level of the row. Also, row and columns have different options.
Regards
Hello,
Thank you for the information. We’ll fix these issues in our next update!
Regards
Hello,
Could you, please, create FTP account via cPanel? We prefer to work via FTP, cPanel doesn’t allow to edit files in right way. Besides cPanel has a lot of your private information and we don’t need access to such info to avoid any problems in future.
Regards
Hello,
Thank you for your understanding!
Regards
Hello,
1) Add the following custom in child theme style.css
.tabs-full-width {background-color: #ededc0;}
2) And also “Header Overlaps the content” option is still enabled (Theme Options > General > Header Settings) and it means that header is placed over the content, disable this option. If you tell me what design you have for the header or better for the whole single product page I’ll be able to help you and set correct options.
3) Add the following code in child theme style.css
.single_add_to_cart_button {
background-color: #ededc0;
border-color: #ededc0;
}
4) At present, the product image is 1/3 of the container width: 1/3 (33.3(3)%) add to cart + 1/3 (33.3(3)%) – product image + 1/3 33.3(3)%) product description. Do you want to make it bigger? What proportions do you want for the single product page blocks?
5) Add the following code in child theme style.css .pswp__bg {background: rgba(0, 0, 0, 0.7);}
6) As I can see you have already changed the color to yellow.
Shop, Cart, Checkout and My Account pages are WooCommerce pages and you need to install them during WooCommerce setup wizard. If you did not do this go to WooCommerce > System Status > Tools tab > Install WooCommerce pages.
Regards
Hello,
Provide temporary admin panel access, please.
Regards
Hello, @creatoys,
Take a look at this plugin https://codecanyon.net/item/woocommerce-product-filter/8514038
One of our users used it. But I would suggest you ask plugin author if he would be able to help you with plugin settings to make it work with our theme.
Regards
Hello,
We have changed the limit for you and you should not face the limit issue if use theme license for your multisite. In case you still have this issue, provide, please, admin panel access to your WP network and let me know what site gives you the error.
Regards
Hello,
Actually, WP has force check button in Dashboard > Updates http://prntscr.com/e5o6vh but it has some delay. You may add the following parameter to the url to force check theme updates &theme_force_check=1 and you’ll have the following wp-admin/update-core.php?force-check=1&theme_force_check=1
Regards
Hello,
You are using old version of our theme – 1.9. Please, update your theme to version 3.8 to fix this issue https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Keep in mind that you should use your purchase code to activate theme after update. Also, skip Setup Wizard after theme update.
Don’t forget to backup your files and DB before theme update.
Regards
Hello,
I’m sorry, but we don’t provide Photoshop tutorials. There are a lot of information on the Internet how to use Photoshop and the main options that you have there.
I’m not a designer but support manager of WP theme, I can help you with theme options but not with Photoshop. Sorry.
Regards
Hello,
Could you, please, provide screenshot of the areas where you want to remove space below the text. Because every p, every heading and every ul have margins and we need to understand what exactly you want to change.
Regards
Hello,
Check now, please.
Also, don’t use such custom .vc_custom_1485131923006 {} because once you re-save row id will be changed and your custom won’t work.
Regards
Hello,
It’s very strange but we can see only the error when trying to login “502 Bad Gateway”. Could you, please, contact us tomorrow using online chat and we’ll check your site with you, maybe, using TeamViewer?
I’ll be waiting for you from 8.00 a.m till 15.00 p.m, ask Olga Barlow and you’ll be redirected to me.
We want to solve this ASAP because our conversation takes too much time and we stuck at one point.
Regards
Hello,
Check the email, please. Is that you are looking for?
Regards
Hello,
Unfortunately, WooCommerce does not allow to add shop page toolbar and WooCommerce widgets for the simple pages. It works for the archive page only.
Regards
Hello,
Use the custom CSS to change it (add into Theme Options > Styling > Custom CSS or child theme style.css)
.pswp__bg {
background: rgba(0, 0, 0, 0.4);
}
Regards
Hello,
Add the custom margins for the row of your static block, check http://prntscr.com/e55euf
Regards
Hello,
You are using Cloud Flare. Please, disable it and then contact us again and provide temporary FTP access to check the files and find out what causes the issue.
Regards