Forum Replies Created

Viewing 30 posts - 27,301 through 27,330 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 3, 2017 at 08:39

    Hello,

    You are using old theme version. Please, download XStore 3.8.1 from the ThemeForest account and try again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 3, 2017 at 08:24

    Hello,

    Very strange.
    Check these abilities availability from your hosting:
    1. http/https outgoing connects
    2. 136.243.62.35 availability from your source IP address.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2017 at 20:31

    Hello,

    With WP Rocket. I have added file to the WP Rocket settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2017 at 20:30

    Hello,

    Maybe other themes do not have custom sidebar option. It could be the reason.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2017 at 20:28

    Hello,

    Use Product Attributes to add these fields https://docs.woocommerce.com/document/managing-product-taxonomies/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2017 at 20:26

    Hello,

    As I know this is how WooCommerce work. But you can easy check it. Go to Appearance > Themes > install and activate official WooCOmmerce theme – Storefront and check the problem. We’ll be able to help you only if image does not change with our theme, but if you see the same situation even with default theme we can do nothing.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2017 at 20:23

    Hello,

    Go to Appearance > Widgets > remove 8theme Static Block widget from the Prefooter widget area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2017 at 20:20

    Hello,

    Please, provide me the error logs of your server. What errors do you have there?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2017 at 20:18

    Hello,

    I have reset the activation limit but keep in mind that you can use 1 license for the 1 live domain + 1 dev domain only. Don’t use the license for the many domains.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2017 at 20:14

    Hello,

    Yes. As I can see it works fine. You should not face problem after future updates because problem was not related to theme files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2017 at 20:12

    Hello,

    Go to Theme Options > E-Commerce > Single Products > Tabs Type > enable tabs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2017 at 20:04

    Hello,

    To show all the products from the category add -1 to the limit field of the Products VC element. Explain in details your problem with Revolution slider: what product images are missing? Provide link to these products and provide link to page where I’ll be able to check the slider with issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2017 at 20:01

    Hello,

    Problem was caused by JS minification. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2017 at 19:26

    Hello, @themadguru,

    Very likely, problem is related to renaming. Once you rename theme your site switch to default them. Next time, don’t rename old theme folder. Just open xstore folder with new version select all the files, them drog&drop files into your theme folder with overwriting http://prntscr.com/ef7kje
    That’s all and you don’t need to rename old theme version, copy new folder, rename xstore theme folder. Just copy&replace files inside the folder.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2017 at 19:16

    Hello,

    I’m not sure about problem with FTP update. Could you provide us temporary admin panel and FTP access and we’ll update theme for you for free. Do the backup of your site before this update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2017 at 19:12

    Hello,

    Sorry for the delay in answering.
    If you want to change the existing search form to default one you can copy xstore/headers/xstore.php file into child theme and replace the search form code <?php etheme_search_form(); ?> by the following

    <?php etheme_search_form( array(
                                'action' => 'default'
                            )); ?>

    http://prntscr.com/ef7e8a

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2017 at 19:04

    Hello, @Wamphyri,

    We don’t see any domain or registration information associated with your purchase code. Are you talking about purchase code that you used during registration or you have additional purchase code? Provide the code that we need to check in Private content area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2017 at 19:01

    Hello, @Movfastinho,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2017 at 18:58

    Hello,

    Sorry for the delay in answering. Truly saying we did not test our theme with such plugins because we use default WooCommerce login and registration forms. You may try this one https://wordpress.org/plugins/no-captcha-recaptcha-for-woocommerce/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2017 at 09:22

    Hello,

    Thank you for your report. We’ll fix it in theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2017 at 09:18

    Hello,

    As I can see you have already fixed it on your site. We’ll also fix it in our next update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2017 at 08:57

    Hello,

    Sorry for the delay in answering.
    We this issue will be fixed in next theme update, here is correct code http://prnt.sc/eejvzm

    DB issue – What version of the My SQL do you use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2017 at 12:23

    Hello,

    Very likely problem is related to file permissions. Please, try FTP method to update theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2017 at 17:44

    Hello,

    Try to clean browser and plugin cache if you use the cache plugin. Provide, please, admin panel access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2017 at 17:34

    Hello,

    Thank you.
    We have checked the site and see that problem appears even with default WooCommerce theme. That’s why we have sent support request to plugin author. I’ll contact you once we get the answer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2017 at 15:53

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2017 at 15:52

    Hello,

    Make sure that you made the necessary changes in php.ini and don’t forget to restart your server http://stackoverflow.com/questions/10303714/php-max-input-vars

    Also, provide me temporary admin panel and FTP access, please. We’ll check what other reason could be the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2017 at 15:42

    Hello,

    2) Either add the following code in custom CSS

    .wpb_gallery .wpb_image_grid ul {
        left: 50%;
        transform: translateX(-50%);
    }

    or use another VC element to display gallery http://prntscr.com/edzqi9

    3) I have added some custom code for your page http://prntscr.com/edzw94 and also changed contact form code http://prntscr.com/edzwsa

    6) I have updated Visual Composer plugin and don’t see this issue anymore. Also, I would recommend to update Revolution Slider. The latest version of the plugin you can find here https://www.8theme.com/download-plugins/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2017 at 14:20

    Hello,

    As a rule, such happens only if you switch to another theme or to child theme. Then widgets goes to Inactive Widgets areas http://prntscr.com/edyu6d

    Did you change theme name or enable child theme? What way did you use to update theme: FTP or auto update?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2017 at 14:15

    Hello,

    Yes, we this fix will be included in theme update.

    Regards

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Viewing 30 posts - 27,301 through 27,330 (of 30,337 total)
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