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Update Xstore to 3.8.1. error - by sugi1119

This topic has 4 replies, 3 voices, and was last updated 7 years, 2 months ago ago by Rose Tyler

sugi1119

Participant

February 28, 2017 at 10:53

Hi,

I have faced difficulty to update the theme to 3.8.1.
After click the update button, then the below error message is showing up:

An error occurred while updating XStore: Could not copy file. xstore/theme/plugins/revslider.zip

Please advise what should I do.

#155927 Copied Theme version: 3.8.0

3 Answers

Olga Barlow

Support staff

February 28, 2017 at 12:23

Hello,

Very likely problem is related to file permissions. Please, try FTP method to update theme http://xstore.helpscoutdocs.com/article/63-theme-update

Regards

#155935 Copied

sugi1119

Participant

March 1, 2017 at 02:46

Hi Olga,

Thank you for your help.
The site theme had been updated successfully according to your advice.

Please close the case.
Thank you.

#155963 Copied

Rose Tyler

Support staff

March 2, 2017 at 15:03

Hello,

You’re welcome!
We’re glad to hear that your issue was solved.
Have a nice day!

Regards

#156101 Copied
Tagged: 3.8.1, error, friendly, themes, update, woocommerce, wordpress, xstore
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