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Terms & conditions box issue on checkout

This topic has 19 replies, 4 voices, and was last updated 7 years ago ago by Rose Tyler

Jimbo

Participant

February 9, 2017 at 13:59

Hi guys,

Having an issue with the terms and conditions agree to box on the checkout page on mobile. (IPad)

You have to agree to T&C’s but the box is not at the bottom but it moves out of alignment to the top so customers don’t see to check the box there.

Website in private. (Do not post images of my website on here please)

Please, contact administrator
for this information.

#154392 Copied

18 Answers

Jimbo

Participant

February 9, 2017 at 14:03

Please see image, T&C’s big red circle at the top and small red circle where it should be.

#154394 Copied

Jimbo

Participant

February 9, 2017 at 23:45

I have found what is causing the terms checkbox to move to the top of the checkout field, it’s when I add a coupon code, it seems to cause the checkbox to move to the top.

#154436 Copied

Jimbo

Participant

February 10, 2017 at 13:55

Hello, any support staff?

#154467 Copied

Eva Kemp

Support staff

February 10, 2017 at 16:18

Hello,

Sorry for a delay.
Please provide a coupon code so we can check the issue.
Thank you.

Regards,
Eva Kemp.

#154486 Copied

Jimbo

Participant

February 15, 2017 at 18:01

Hi,

Sorry for the delay in getting back.

I figured out that this is a bug when using a test product to give 100% discount, seems to be a bug?

#154913 Copied

Eva Kemp

Support staff

February 17, 2017 at 15:13

Hello,

Please provide a coupon code so we can check the issue as well as WP Dashboard credentials.
Thank you.

Regards,
Eva Kemp.

#155083 Copied

Jimbo

Participant

February 17, 2017 at 15:32

It only happens if adding 100% coupon code so must just be a minor bug, i’m not likely to give a customer 100% off anyway.

#155088 Copied

Eva Kemp

Support staff

February 23, 2017 at 10:20

Hello,

So do you need further assistance?
If so, please provide the credentials and give us a coupon code for testing.

Thank you.

Regards,
Eva Kemp.

#155565 Copied

Jimbo

Participant

February 23, 2017 at 10:48

Eva,

Coupon code in private box, please add an item and go directly to the checkout page.

You’ll see the T&C’s box go up to the top of the “Your Order” box

Thanks

Please, contact administrator
for this information.

#155570 Copied

Olga Barlow

Support staff

March 1, 2017 at 09:18

Hello,

As I can see you have already fixed it on your site. We’ll also fix it in our next update.

Regards

#155969 Copied

Jimbo

Participant

March 4, 2017 at 00:18

No Olga it’s not been fixed.

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Jimbo

Participant

March 13, 2017 at 17:46

No response to follow this up in over a week Olga?

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Rose Tyler

Support staff

March 20, 2017 at 10:23

Hello,

I’ve sent the new theme version to your contact email address. Please check.
Don’t forget to backup your files, DB and theme options before update! Or try to update the theme on a test site.
After theme update, you should skip Setup Wizard and go to Theme Options to activate theme using your purchase code.

Regards,
Rose Tyler.

#157314 Copied

Jimbo

Participant

April 11, 2017 at 19:25

Hello,

can you advise of the changes made here please?

should be no reason to add a theme update to fix this??

If you advise of the code I can input this.

#159657 Copied

Rose Tyler

Support staff

April 12, 2017 at 09:05

Hello,

Changes, to fix the problem on the checkout page, were made in the style.css file of the theme. You can compare old file and the new file from the theme and explore it.

Regards,
Rose Tyler.

#159720 Copied

Jimbo

Participant

April 16, 2017 at 11:48

Very helpful

#160248 Copied
Jimbo

Participant

April 16, 2017 at 18:02
Can you confirm that you removed this code from the new style.css file

this is on line 11199
```
.order-review #payment .terms input[type="checkbox"] {
  position: absolute;
  top: 1px;
}
```
Many thanks
#160256 Copied
Rose Tyler

Support staff

April 18, 2017 at 13:00

Hello,

Yes, this part of code was deleted.

Regards,
Rose Tyler.

#160395 Copied
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