Upgrade Problem - by George - on WordPress WooCommerce support

This topic has 13 replies, 2 voices, and was last updated 7 years ago ago by Olga Barlow

  • Avatar: georcarson
    George
    Participant
    February 27, 2017 at 03:10

    I am having a problem after you upgraded my site from v3.8 to xStore v3.8.1. When I am logged into the WP admin panel, it all works fine. BUT when I am not logged in everything seems to work EXCEPT, I can’t get to the single product pages – it will not connect. I found only 1 product that I can connect to https://exteriorcoatings.com/shop/vinyl-shutter-saver-cleaner-acrylic-restorer/ (but related products does not show up properly). I also noticed that the Google recaptha is not visible on the Blog pages.

    Thanks in advance for your help.

    12 Answers
    Avatar: georcarson
    George
    Participant
    February 27, 2017 at 04:48

    One more note, strange but there are no problems with the single product page using iPhone or Android that I see. Problems appear on the desktop. I don’t have a tablet, so don’t know about that. Thanks!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 27, 2017 at 08:12

    Hello,

    Could you, please, describe in details what is wrong with Related products for this product https://exteriorcoatings.com/shop/vinyl-shutter-saver-cleaner-acrylic-restorer/ Because I don’t see issues http://prntscr.com/edutuv

    Also, don’t understand problems with other products http://prntscr.com/eduudi or ReCaptcha http://prntscr.com/eduv28 Provide screenshot for better understanding.

    Regards

    Avatar: georcarson
    George
    Participant
    February 27, 2017 at 16:08

    It is a strange problem. I don’t see any problems on my iPhone or when I am logged into the WP Admin and then use the same browser to view the website. BUT when I am logged out or use a different browser than the one I am in the WP Admin area, I am not able to get to the single product page AND the home page view for the product slider is now vertical and not horizontally oriented. I also included a screen shot of the 1 product I am able to get into to show you the problem with the related products. Pictures attached. Thanks in advance for your help.

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 27, 2017 at 17:44

    Hello,

    Try to clean browser and plugin cache if you use the cache plugin. Provide, please, admin panel access to your site.

    Regards

    Avatar: georcarson
    George
    Participant
    February 27, 2017 at 18:06

    I have included WP Admin credentials in private area. I did try clearing cache but did not work for me.

    Please, contact administrator
    for this information.
    Avatar: georcarson
    George
    Participant
    February 27, 2017 at 18:27

    Note. When I do a Google Insights Test https://developers.google.com/speed/pagespeed/insights/ , it shows mobile works just fine but it too shows a problem with the desktop and shows the sideways 8 picture, so it seems to be a real issue. Thanks.

    Avatar: georcarson
    George
    Participant
    March 2, 2017 at 19:55

    Can you please look into this request from 3 days ago regarding my website after the upgrade to V3.8.1 (see comments string above and login credentials). Thanks!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 2, 2017 at 20:01

    Hello,

    Problem was caused by JS minification. Check now.

    Regards

    Avatar: georcarson
    George
    Participant
    March 2, 2017 at 20:08

    Well that was quick. It works now. Thanks.

    Was this something to do with WP Rocket or within xStore?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 2, 2017 at 20:31

    Hello,

    With WP Rocket. I have added file to the WP Rocket settings.

    Regards

    Avatar: georcarson
    George
    Participant
    March 2, 2017 at 21:17

    Thanks, appreciate the help. It works 🙂

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 3, 2017 at 18:00

    You are welcome!

    Regards

  • Viewing 13 results - 1 through 13 (of 13 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.