Forum Replies Created

Viewing 30 posts - 26,911 through 26,940 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2017 at 09:04

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2017 at 09:00

    Hello,

    The new version of WC was released yesterday evening. We have tested our theme with WC release candidates. At this moment we do the final test with the new version because WC developers made some changes that RC does not have. We plan new theme update within a day. New theme version will be compatible with WC 3.0. Don’t update WC plugin before theme update. If you have already done this, please, downgrade WC plugin version or wait for the next theme update.

    Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2017 at 08:58

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2017 at 08:57

    Hello,

    No, max upload size is server settings. Contact your hosting provider if you can’t change it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2017 at 08:55
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2017 at 08:53

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2017 at 08:52

    Hello,

    The new version of WC was released yesterday evening. We have tested our theme with WC release candidates. We do the final test with the new version because WC developers made some changes that RC does not have. We plan new theme update within a day. New theme version will be compatible with WC 3.0. Don’t update WC plugin before theme update.

    Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with new version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2017 at 08:45

    Hello,

    WC plugin changed not just this function and we know about this. We plan new version release within a day. New theme version will be compatible with WC 3.0. Don’t update WC plugin before theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 4, 2017 at 14:32

    Hello,

    Ok. Send us refund request on ThemeForest. Keep in mind that you won’t be able to use our theme and all the included plugins after refund.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 4, 2017 at 14:29

    Hello,

    We’d love to help you optimize your site but that is outside the scope of our support.
    If you are not satisfied with theme speed we are ready to give you refund.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 4, 2017 at 14:19

    Hello,

    Unfortunately, we don’t have any other solutions that cache plugin and all the default tips to speed up the site. If you are not satisfied with theme speed we are ready to give you refund. Sorry.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 4, 2017 at 14:17

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 4, 2017 at 13:57

    Hello,

    1)Use the following code

     .woocommerce-checkout #customer_details {
        background-color: #fafafa;
        padding: 0.35em 2.14em;
    }
    .step-title {border-top: none;}

    2) Use the following code

    .form-row.place-order input[type=submit] {
        background-color: red;
        border-color: red;
    }
    .form-row.place-order input[type=submit]:hover {
        background-color: red;
        border-color: red;
    }
    

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 4, 2017 at 09:29

    Hello,

    You are welcome!
    We would be very grateful for the 5-stars rating on ThemeForest.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 4, 2017 at 09:28

    Hello,

    I’m sorry but when you buy theme you should read theme description to understand what featured are built-in, you may ask the support manager about the detailed information of the features you are interested in. On our demo you can see green bulb with price $59 and green label with the number of available demos but you understand that this is for demo only, the same for the support chat and dark mask with arrows to highlight the features that theme has. How should we add the support chat for the pre-sale question and inform the customer that this is for demo only even if this text in the currency drop-down is not clear for you?

    If you need help with currency switcher styles we’ll be able to help you with this. This is included in our support.

    We would like to include the menu import into demo content import but WordPress does not allow import of custom fields. But if you like any of the menu items I’ll be able to create it for you, I just need admin panel access and screenshot of the menu item you like.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 4, 2017 at 09:09

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 4, 2017 at 09:09

    Hello,

    Provide, please, also FTP access. I need to check the files to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 3, 2017 at 19:15

    Hello,

    1) http://prntscr.com/es0cvd I don’t see problem with shop page http://primejuicer.com/shop/
    2) We provide support for the XStore theme using this chat. If you check it you’ll see that this is XStore support http://prntscr.com/es0dp1
    3) Is it problem for you to use fee plugin to add currency switcher?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 3, 2017 at 19:06

    Hello,

    Use the button element, there are few button elements – Massive Addons and default VC. Also, don’t forget about row settings http://prntscr.com/es0bjk Adjust it according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 3, 2017 at 18:55

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 3, 2017 at 18:54

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 3, 2017 at 18:49

    Hello,

    Oh, I see, you want to change color for the active category. Then use the following code

    .widget_product_categories.sidebar-widget ul li.current-cat > a {
        color: #d4af37;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 3, 2017 at 18:46

    Hello, @Gooroos

    As a rule Chrome caches files and it makes a problem. You just need to clean cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 3, 2017 at 18:45

    Hello,

    Yes, you should enable sidebar to show the brand. If you want to show it in the product description then you can use just simple image with link to brand page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 3, 2017 at 18:43

    Hello,

    This plugin allows you to create pages using Massive Addons elements and display product categories there using special element and its settings http://prntscr.com/erzyix . Options in our theme are related to categories that Shop page displays if you set it in WC > Settings > Products > Display or to our element 8theme – Product Categories and we don’t have such advanced options as Massive Addons element.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 3, 2017 at 13:43

    Hello,

    Seems that this option caused the issue http://prntscr.com/ervr0w
    If I disable it I don’t see any mixed content and home page is ok. WP debug does not show any errors. We don’t have idea why this option causes issue. Try to contact with plugin author, maybe they have any solutions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 3, 2017 at 12:22

    Hello,

    Could you, please, specify strings that you can’t translate? Because I checked your site and see that it was translated http://prntscr.com/eruyry

    Very nice site, by the way.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 3, 2017 at 12:19

    Hello,

    Your footer and copyrights were created by Static Block. That’s why go to Static Block > edit finances footer block and change the color in VC Row settings. Before do this make sure that you have enabled VC editor for the Static Blocks https://www.8theme.com/documentation/xstore/support/static-blocks/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 3, 2017 at 11:54

    Hello,

    To install shop, cart, checkout pages go to WooCommerce > System Status > Tools tab > press Install Demo Pages button, this is not related to our theme, very likely you skipped WC setup wizard after plugin activation. To add the shop page into menu go to Appearance > Menus > add the page into the main menu.

    Chat. Chat is not included in our theme, this is for theme support and pre-sale questions. If you check the list of theme features on TF you’ll see that chat is not mentioned there.

    Currencies. We have mentioned that that list os for demo only http://prntscr.com/erune5 If you need currency switcher you need to install additional plugin, for example, https://wordpress.org/plugins/woocommerce-currency-switcher/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 3, 2017 at 11:47

    Hello,

    We are glad that you sorted out. We’ll report this issue to the plugin developers.

    Regards

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    Viewing 26,940 results - 26,911 through 26,940 (of 30,337 total)
Viewing 30 posts - 26,911 through 26,940 (of 30,337 total)
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