Forum Replies Created

Viewing 30 posts - 26,791 through 26,820 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2017 at 17:34

    Hello,

    Revolution Slider question is not related to new WC update. You have chosen boxed layout in Theme Options > General and set extra full width for the revolution slider that does not respect boxed layout width and makes slider width as the device screen width. Either disable boxed layout or disable full width option for your slider.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2017 at 17:20

    Thank you for using our theme!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2017 at 17:17

    Hello,

    1) http://prntscr.com/evm0qt problem is caused by Ultimate Addons plugin. Please, update it to version 3.16.10.
    2) This is related to WC version, we’ll fix it issue in next theme update. Meanwhile, add the following custom CSS to hide the second description

    .archive.tax-brand .term-description {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2017 at 17:05

    Hello,

    I have sent you both WC and theme archives.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2017 at 16:55

    Hello,

    You can use 1 theme license for the 1 project only. If you plan to use it for more projects you need to buy the additional license.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2017 at 16:51

    Hello,

    Thank you for using our theme!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2017 at 16:39

    Hello,

    I’m sorry but I can see all 4 products http://prntscr.com/evlmc5
    Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2017 at 16:36

    Hello,

    Provide me admin panel and FTP access to your site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2017 at 16:35

    Hello,

    I’m very sorry about this but this is an additional plugin that is included in our theme and we can just wait when they fix that. They have a lot reports about this problem if you check the forum. We have the same issue on our test installs. We have not updated WC on our demo yet.

    If you are using the fresh installation you may try to downgrade WC and our theme to the previous versions. I can send you archives if you decide to do this. Or you may wait when YITH team fix the plugin issue. This is a very popular plugin that’s why we think that it won’t take too long time.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2017 at 16:24

    Hello,

    Please, provide correct FTP access to your site. We can’t connect to your server using credentials that you provided.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2017 at 16:21

    Hello,

    I have enabled SEO plugin and don’t see any problem with it http://prntscr.com/evlcu6
    And backend http://prntscr.com/evldc7
    What is wrong?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2017 at 16:02

    Hello,

    Sorry for the delay
    1) You did not provide FTP. We need it to check the files.
    2) Please, check the credentials that you provided. We can’t login to your admin panel.
    Waiting for the correct access to start.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2017 at 15:00

    Hello,

    I suppose problem is caused by low-performance/shared web hosting package because loading time is 1.1m http://prntscr.com/evk7bx

    We have 8s for example http://prntscr.com/evk7pb
    Contact your hosting provider.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2017 at 13:47

    Hello,

    Compare 2 lines of code from my previous answer and you’ll understand if you have PHP skills.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2017 at 13:42

    Hello,

    Unfortunately, this issue related to WC function that they changed in the last update.
    WC support told us that they will fix this bug in 3.0.2.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2017 at 13:28

    Hello, @bantanaaudio

    Chat specialists will be able to help you with theme options/functions, minor CSS customization. If you face fatal errors I would recommend you to post the topic on the support forum.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2017 at 07:39

    Hello,

    I’m glad that problem was solved. Have a good day.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2017 at 07:34

    Hello, @bantanaaudio

    What are you talking about? I don’t see any topic on support forum about this issue from you.
    All users who reported about this issue got help
    https://www.8theme.com/topic/fatal-error-in-checkout-after-updating-woocommerce/
    https://www.8theme.com/topic/checkout-not-working-3/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2017 at 07:34

    Hello, @leidgebdani

    It’s related to version PHP that you use.
    Open /xstore/woocommerce/checkout/form-billing.php file find line 49
    <?php if ( ! empty( $checkout->get_checkout_fields( 'account' ) ) ) : ?>

    and replace by the following

    <?php if ( $checkout->get_checkout_fields( 'account' ) ) : ?>

    Also, it will be changed in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2017 at 07:28

    Hello, @henriquejrc

    It’s related to version PHP that you use.
    Open /xstore/woocommerce/checkout/form-billing.php file find line 49
    <?php if ( ! empty( $checkout->get_checkout_fields( 'account' ) ) ) : ?>

    and replace by the following

    <?php if ( $checkout->get_checkout_fields( 'account' ) ) : ?>

    Also, it will be changed in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2017 at 16:38

    Hello,

    When did you get these errors? During import? Or you see these notices on frontend?
    Describe in details, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2017 at 16:36

    Hello,

    Either disable sidebar for the single product page (Theme Options > E-Commerce > Single Product) or change the translation to shorter or I can send you the custom code to move wishlist button below the add to cart.
    There is no place to show the text that you have for that button, that’s why such effect appears.
    Which way do you prefer?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2017 at 16:33

    Hello,

    I don’t see custom code that I have sent you http://prntscr.com/ev6axx
    Make sure that you added custom code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2017 at 16:30

    Hello,

    Seems some problems with permissions for your files. Contact your hosting provider.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2017 at 16:28

    Hello,

    Provide me admin panel and FTP access, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2017 at 16:27

    Hello,

    Try this code (Theme Options > Styling > Custom CSS)

    .product-type-variable .product-information-inner .price {
        display: none;
    }
    .product-type-variable .woocommerce-variation-price .price {
        display: block !important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2017 at 16:19

    Hello,

    Seems this is Wishlist plugin issue because it’s not working even with default WP theme and I see that a few users have the same issue and created topic for plugin authors https://wordpress.org/support/topic/yith-wishlist-plugin-not-working/

    It could be compatibility issue with new WC version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2017 at 16:07

    Hello,

    1) Before the update do the backup of all the files, DB and also Theme options (Theme Options > Import/Export > Options > download .json file).

    2) Enable default WP theme. Update WC plugin.
    3) a)If you did not change theme folder name then go to Dashboard > Updates > update XStore theme.
    b) If you changed theme folder name then update theme via FTP.
    4) Activate XStore theme.
    5) Import theme options if you lost them after update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2017 at 15:59

    Hello,

    Unfortunately, there is no such feature in our theme at present. But we’ll add these options in next theme update.
    If you don’t want to wait you can do this only by additional customization in case you have appropriate skills.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2017 at 15:58

    Hello, @makyol,

    Make sure that you have chosen wishlist page in plugin settings. Also, don’t forget to re-save Permalinks (Settings > Permalinks).

    Regards

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    Viewing 26,820 results - 26,791 through 26,820 (of 30,391 total)
Viewing 30 posts - 26,791 through 26,820 (of 30,391 total)
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