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Udpdate by FTP, ftp error - by Louis - on WordPress WooCommerce support

This topic has 7 replies, 2 voices, and was last updated 7 years ago ago by Olga Barlow

  • Avatar: Louis
    Louis
    Participant
    April 11, 2017 at 13:02

    Hello!

    When i try to update to the last version, i have this problem : Unable to start the transfert

    4 files still unable to update.

    Do you have suggestion?

    Thanks!

    FTP

    #159551 Copied Theme version: 3.11.1 WooCommerce version: 3.0.1
    6 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 11, 2017 at 16:30

    Hello,

    Seems some problems with permissions for your files. Contact your hosting provider.

    Regards

    #159632 Copied
    Avatar: Louis
    Louis
    Participant
    April 15, 2017 at 10:54

    I am my own hosting provider. im able to upload all files, execpt these. And only with your theme.

    Another suggestion?

    Btw, i do not reveive any notification when you reply…

    #160228 Copied
    Avatar: Louis
    Louis
    Participant
    April 17, 2017 at 16:00

    Hello?

    #160295 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 19, 2017 at 12:57

    Hello,

    Nope, as a rule, problems with transferring files are related to hosting. Try to remove or rename old files and copy the new files. Try to extract theme archive via cPanel instead of FTP manual update.

    Regards

    #160523 Copied
    Avatar: Louis
    Louis
    Participant
    April 19, 2017 at 15:09

    Nice idea. I’ll let you know if that works.

    Thanks!

    #160561 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 19, 2017 at 15:41

    Yes, sure.

    Regards

    #160571 Copied
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