Could you, please, provide me FTP access to your site?
Regards
Olga Barlow
Participant
May 8, 2017 at 12:28
Hello,
You are using third-party plugin to add one more icon and it makes some CSS issues. Add the following code in custom CSS to fix the problem on your site
Seems that was the bug of the default VC element for the WooCommerce products and Our Offers element. I have used our element Products and everything is fine now. We’ll try to fix the problem with default VC element and our element in the theme update.
Regards
Olga Barlow
Participant
May 8, 2017 at 10:28
Hello,
You are welcome.
Regards
Olga Barlow
Participant
May 6, 2017 at 13:53
You are welcome!
Regards
Olga Barlow
Participant
May 6, 2017 at 13:52
Hello,
You should update not a plugin. You need to update theme to version 3.0.0.1!
If it does not help then provide me also FTP access.
Regards
Olga Barlow
Participant
May 6, 2017 at 13:50
Hello,
Problem is caused by WooCommerce Ship to Multiple Addresses plugin. Contact plugin author to solve the compatibility issue.
Also, we would recommend you to update theme to version 3.0.0.1 because the current version of your theme is not compatible with WC 3.0.
Regards
Olga Barlow
Participant
May 6, 2017 at 13:19
Hello,
Single product page inherits the custom footer if it was chosen in Shop page settings (in the Page Layout options for the shop page). So if you want to change the footer for both shop and single product then edit shop page and choose the footer you want. If you choose Default http://prnt.sc/f4cgr7 then Shop page will show the footer that was added in Appearance > Widgets > Footer widget areas.
Regards
Olga Barlow
Participant
May 6, 2017 at 13:15
Hello,
1) Go to Theme Options > Shop > Product Page Banner > check if you have any content there.
2) New update is available on ThemeForest.
Regards
Olga Barlow
Participant
May 6, 2017 at 13:12
Hello,
Could you, please, tell me there should be 3 or 6 categories per row?
Regards
Olga Barlow
Participant
May 6, 2017 at 13:04
Hello,
You have updated WooCommerce plugin but not theme. Please, if you use WC 3.0.5 update theme to version 3.0.0.1.
Don’t forget to update all the included plugins https://www.8theme.com/download-plugins/
If you want to submit topic on XStore support forum go to your account page https://www.8theme.com/my-account/ and enter the ThemeForest purchase code at the right sidebar. After that you’ll be able to create the topic on XStore support forum.
Regards
Olga Barlow
Participant
May 6, 2017 at 12:53
Hello,
Please, update plugin to the new version, it was released and you can find the archive on our site.
Besides to disable debug change true to false
define( ‘WP_DEBUG’, false );
Regards
Olga Barlow
Participant
May 6, 2017 at 12:45
Hello,
Try to choose the background-position to center-center.
Regards
Olga Barlow
Participant
May 6, 2017 at 12:40
Hello,
It’s easy to check if this issue is related to our theme or not. Just go to Appearance > Themes > install and activate Storefront theme – official WC theme. Proceed to checkout and try again. If you won’t face the problem then problem is related to our theme. In this case, let us know what address do you use and we’ll try to replicate the problem and fix it.
Regards
Olga Barlow
Participant
May 6, 2017 at 12:35
Hello,
You are welcome. Yes, it will be fixed in next theme update.
Regards
Olga Barlow
Participant
May 6, 2017 at 12:33
Hello,
Ok, we’ll try to improve it.
Regards
Olga Barlow
Participant
May 6, 2017 at 12:30
Hello,
Check now, please.
Unfortunately, I can’t find the last 2 translations on the frontend. Could you provide me screenshots?
Regards
Olga Barlow
Participant
May 6, 2017 at 11:27
Hello,
Theme Version 3.0.2.1 is compatible with WC 3.0.5. So, you may update plugin and theme. After that check, if problem is solved. If not then go to Appearance > Themes > install and activate official WC theme Storefront. Check if your variations work fine with default WC theme. If problem still persists then contact WC support of WC support forum. If your issue appears only if our theme is activated then reply back to this topic.
Regards
Olga Barlow
Participant
May 6, 2017 at 10:44
Hello,
Please, provide admin panel access we need to check what did you use to create this post because we can’t reproduce this on our dev site.
Regards
Olga Barlow
Participant
May 6, 2017 at 10:37
Hello,
Truly saying our developers have no good idea why such issue appears and on your site only. For me it looks like when loading gif is cached it works file but the first loading when browser trying to get this image first time it makes this issue. Do you use any cache plugin to speed up your site?
Regards
Olga Barlow
Participant
May 6, 2017 at 10:13
Hello,
Do the synchronization after theme update http://prntscr.com/f4qapy and make sure that all the strings are translated after that.
The previous version of XStore theme was not fully compatible with WC 3.0.5 that’s why I have updated theme.
Explain in details your problems, maybe provide screenshots.
