I have replaced xstore.pot file by file from the latest version. After that I just pressed Sync button http://prntscr.com/g3iiod And checked if the necessary string is translated. That’s all.
Regards
Olga Barlow
Participant
August 2, 2017 at 17:46
Hello,
If you have server response time then you need to contact your hosting provider about this because it depends on the server, not on our theme.
Besides, I can give you just the main tips to optimize site but every site is individual.
General site speed depends on many factors. Below you’ll find main of them
1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.
2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
Also, a very good plugin is WP Rocket, but it’s paid.
3) Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
– tinypng.com
– Compressor.io
– Kraken.io
– Ewww Image Optimizer
– Smush Image Compression and Optimization plugin
4) Server/Hosting.
Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.
In case you need professional help with site optimization you may contact wpkraken team because that is outside the scope of our support.
Regards
Olga Barlow
Participant
August 2, 2017 at 17:35
Hello,
Check now, please. Problem was related to synchronization with new pot file.
Regards
Olga Barlow
Participant
August 2, 2017 at 16:39
Hello,
Please, provide me screenshot for better understanding and provide admin panel access to check.
Regards
Olga Barlow
Participant
August 2, 2017 at 16:38
Hello, @scaballe
Please, provide me FTP access to your site.
Regards
Olga Barlow
Participant
August 2, 2017 at 16:17
Hello, @virtualabode,
Add the following code in custom CSS to fix the issue
It’s because of your code that comments out all the necessary code below http://prntscr.com/g3h7g4
Once I removed your comments everything is fine. I see this problem on all your pages where you added pixel. So, check them all and remove wrong commits.
Regards
Olga Barlow
Participant
August 2, 2017 at 15:35
Hello,
WC does not support filter toolbar for the single product page. If you need help with additional development you may contact WPKraken team because default theme support does not include additional customization service.
Regards
Olga Barlow
Participant
August 2, 2017 at 15:32
Hello, @Pablofull
Please, wait for the 4.1 update. We’ll fix this issue.
Regards
Olga Barlow
Participant
August 2, 2017 at 15:30
Hello, @pri1234
Check the thumbnails now, please.
Images for the 8theme Products VC element will be fixed in next theme update.
Regards
Olga Barlow
Participant
August 2, 2017 at 14:47
Hello, @identidade
Don’t know why but I still have the error. Do you have any limits on your server for users from other countries?
Regards
Olga Barlow
Participant
August 2, 2017 at 14:38
Hello,
Unfortunately, we did not test our theme with such plugins, that’s why can’t suggest any. Besides it’s related more to default WP functionality, so I don’t think that any compatibility issues with our theme will appear.
2) Because logo block has 16% width of the header to display menu and cart, search etc. In your case, you can try to increase with a little bit. Add the following code in custom CSS
@media only screen and (min-width: 992px){
.header-wrapper.header-double-menu .header-logo {
width: 20%;}
}
3) Either remove empty space from your image http://prntscr.com/g3fdya and upload image without empty space or remove header paddings
@media only screen and (min-width: 992px){
.header-wrapper header > .container .container-wrapper {
padding-top: 0;
padding-bottom: 0;
}}
Regards
Olga Barlow
Participant
August 2, 2017 at 11:00
Hello,
Provide me admin panel and FTP access to your site, please.
Regards
Olga Barlow
Participant
August 1, 2017 at 16:48
Hello, @Laurent
I suppose it’s because of the CDN if you use it. The old versions of some script files were cached, once files were updated on CDN servers everything works fine again.
Regards
Olga Barlow
Participant
August 1, 2017 at 16:45
You are welcome!
Regards
Olga Barlow
Participant
August 1, 2017 at 16:37
Hello,
Unfortunately, there is no such option for this header type. My account link placed in the top bar.
If you want to show it next to search you need to make changes in etheme_shop_navbar function (xstore/faramework/template-elements.php) and probably CSS changes. If you need help with additional customization you may contact WPKraken team.
Regards
Olga Barlow
Participant
August 1, 2017 at 15:48
Hello,
I have asked not about screenshot but about access to your Dashboard to check the plugins you have and WC settings to find out why that field is required on your site. We don’t have such problem on our test installations.
Waiting for the credentials to login to your Dashboard and check the settings.
1) I have fixed by custom CSS. We’ll also improve it in next theme update.
2) I don’t see the problem when parent theme is enabled http://prntscr.com/g30gu6 and http://prntscr.com/g30h7c . Check the code that you used in the child theme to find out what causes your issue and makes mini cart blank.
Regards
Olga Barlow
Participant
August 1, 2017 at 15:20
Hello, @identidade,
Can’t connect to your FTP
Status: Connecting to 104.243.47.180:21…
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Regards
Olga Barlow
Participant
August 1, 2017 at 15:14
Hello,
Please, provide FTP to fix this issue.
Regards
Olga Barlow
Participant
August 1, 2017 at 15:10
Hello, @virtualabode,
This bug will be fixed in next theme update. I think it will be available within next 2-3 days.
Regards
Olga Barlow
Participant
August 1, 2017 at 15:07
Hello,
No, our theme does not have the search by tags.
Regards
Olga Barlow
Participant
August 1, 2017 at 15:07
Hello,
xstore/framework/template-elements.php – etheme_shop_navbar, etheme_top_links functions
xstore/headers/two-rows.php
and CSS styles of course.
Regards
Olga Barlow
Participant
August 1, 2017 at 14:58
Hello,
Problem caused by compatibility with premium version of woocommerce-wholesale-prices plugin. Seems it changes the results of the search page and causes the issue. Once we disable plugin everything works fine.
Regards
Olga Barlow
Participant
August 1, 2017 at 14:40
Hello,
Unfortunately, there is no option to add the header image for the single product.
If you use VC editor to create product description you can try page custom CSS to implement different header image for the different products.
Regards
Olga Barlow
Participant
August 1, 2017 at 14:37
Hello,
1) Related products looked bad because of the CDN option, CDN cached the old versions of the files and makes the problem. We made a lot of changes in theme files, scripts that’s why you need to clear cache and CDN if you use it to make site works ok with the new version.
2) You can manage single product sidebar widgets from Appearance > Widgets > Single Product Sidebar.
You used the old version of our theme and new WC plugin. It was the reason of your problem. I have updated the theme to version 3.16.3 and everything is fine. Also, there is version 4.0 of our theme but I would recommend you to check update changelog before the update to version 4.0 to be sure that it’s ok for you.
