Forum Replies Created

Viewing 30 posts - 25,141 through 25,170 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 31, 2017 at 10:33

    Hello, catrine87

    To check if problem persists with default theme you need to go to Appearance > Themes > install and activate Storefront for a few mins (official WooCommerce theme). After that try to submit the order and check if you get the email immediately.
    Enable Legenda theme again.
    Let me know about results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2017 at 09:24

    Hello,

    We appreciate your interest in our theme!
    For those, who want to buy 3 or more licenses we have some discount
    3-5 sales – 5%
    10 sales – 10%
    20 sales – 15% 
    30 sales – 20%
    So, you can buy theme on ThemeForest https://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
    After that contact us via author contact form and provide purchase codes that you bought. We’ll check purchase codes and send the discount to your PayPal account.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2017 at 13:22
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 28, 2017 at 11:43

    Hello,

    I have added custom fix into child theme style.css.
    Check the page now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 28, 2017 at 11:28

    Hello,

    Problem appears not just on the mobile version, the same issue persists even on desktop version if you are not logged in. Looks like it’s related to cache. Do you have cache settings to exclude cart page from the cache?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 28, 2017 at 10:57

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 28, 2017 at 10:56

    Hello,

    We are glad to hear that you sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 28, 2017 at 10:55

    Hello,

    Ok, then improve the previous code to the following

    .open-video-popup {
        background: url(image_link) no-repeat;
        background-position: 50% 50%;
        background-size: cover;
        border-radius: 30px;
        width: 160px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 28, 2017 at 10:18

    Hello,

    1) http://prntscr.com/h31xhk
    2) Go to Appearance > Widgets > choose link target > blank for your social icons http://prntscr.com/h31xq7

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 28, 2017 at 10:10

    Hello,

    We’ll fix import of this demo version in next theme update. At this moment you may download these images from our site and upload it to your site and use for the elements.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 28, 2017 at 08:53

    Hello,

    Compatibility with WC 3.0 and higher was added in version 3.11 of our theme and it could be the reason of your problem. We would recommend you to update WC plugin and XStore theme to the latest version and then check again if the issue still persists.
    Do the backup of your files and DB before the update!

    Let me know about results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2017 at 10:59
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2017 at 10:57

    Hello,

    Do you want to change just text of the drop-down items or the drop-down items function?
    This is WooCommerce default option and our theme does not have any files that include this drop-down. In case you want to change the text you can use WooCommerce translation files. In case you want to change how this drop-down work you need to contact WooCommerce support because it’s not our theme option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2017 at 10:41

    Hello,

    I found that problem with slider was caused by Cloudflare plugin. Seems it cached some old versions of files.
    Problem with banners was caused by -35px of margin-bottom for the slider row.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2017 at 10:17

    Hello,

    You are welcome. Yes, parent theme also could be hacked.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2017 at 10:15

    Hello,

    Sorry for some delay. Our developers decided to improve the Testimonials element and add the multirow option for the slider with grid but it will be implemented in next update.

    Please, wait for the next update to get this option and fix slider issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2017 at 09:28

    Hello,

    If you want to change our quantities you need to change quantityIncrements function (xstore/js/etheme.js, after changes you will need to minify the file to etheme.min.js).

    If you need any advanced help with customization contact WPKraken team because we are unable to provide support for customizations under our Support Policy.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2017 at 09:16

    Hello,

    I checked that code and seems your website has been hacked https://wordpress.stackexchange.com/questions/281611/what-is-this-code-in-my-themes-functions-php-if-isset-requestaction
    Read also this https://github.com/rakshitshah94/wordpress-wp-vcd-malware-attack-solution

    Besides this code is in the child theme but we are not responsible for code that you have in your child theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2017 at 16:48

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2017 at 16:48

    Hello,

    Don’t see problem https://gyazo.com/2787ec6095e35d4aee819f932e14fe76
    Could you provide me screenshot for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2017 at 16:41

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2017 at 16:04

    Hello,

    1) Your header overlaps the content but because of the bg color you thought that it’s not. We don’t have the option to make header bg transparent for the page that’s why I have added custom code to change it http://prntscr.com/h2blok

    2) It’s not the header search, it’s the search from the sidebar. Just disable sidebar at the page settings.

    3) It’s default margin between header and page content. If you don’t need it just add the -30px for the top margin of the first row.

    Check your pages now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2017 at 15:26

    Check now. We have made changes at framework/woo.php.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2017 at 13:14

    Hello, @themadguru

    Thank you, that’s a good idea. I have passed it to our designer. Hope you’ll see such version in future.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2017 at 13:11

    Hello, @kumapanda

    Sorry but that pass does not work for the new site. We also need FTP access to the new site.
    It’s possible to show all the products at the 1 drop-down and link to main wishlist.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2017 at 13:07

    Hello,

    Yes, it would be perfect. I’ll do all the necessary changes and then inform you what I changed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2017 at 13:06

    Hello,

    This is WooCommerce option, so I think you need to contact WC plugin support or check their forum, maybe you’ll find the answer there. I did not face such issue before that’s why don’t have ideas what could be the reason of the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 25, 2017 at 17:06

    Hello,

    Some theme files were missing. Seems you uploaded theme via FTP and did not copy few files. Try now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 25, 2017 at 17:01

    Hello,

    What WooCommerce plugin version do you use? What theme version do you use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 25, 2017 at 13:51

    Hello,

    We get the following error while trying to connect to your server
    Error: Failed to retrieve directory listing

    Please, check the FTP settings and fix the problem to allow us to check the files.

    Regards

  • 1 2 3 838 839 840 1,012 1,013 1,014
    Viewing 25,170 results - 25,141 through 25,170 (of 30,391 total)
Viewing 30 posts - 25,141 through 25,170 (of 30,391 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.