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XStore goes blank after installing plugins,

This topic has 8 replies, 3 voices, and was last updated 6 years, 5 months ago ago by Rose Tyler

adolfohnz

Participant

October 25, 2017 at 08:06

after installing the plugins and go to the next step where it talks about support the theme stays blank (the page) press refresh (f5) remain blank, I use the url / wp-admin does not show anything.

uninstall all (theme, database) and reinstall, but the problem persists.

Stay tuned.

Best regards.

#175997 Copied Theme version: 4.10

7 Answers

Olga Barlow

Support staff

October 25, 2017 at 08:54

Hello,

Please, provide me temporary admin panel and FTP access to enable WP debug and check what error caused the blank page.

Regards

#176001 Copied

adolfohnz

Participant

October 25, 2017 at 13:31

Hi Olga Barlow Of course.

Please, contact administrator
for this information.

#176062 Copied

Olga Barlow

Support staff

October 25, 2017 at 13:51

Hello,

We get the following error while trying to connect to your server
Error: Failed to retrieve directory listing

Please, check the FTP settings and fix the problem to allow us to check the files.

Regards

#176064 Copied

adolfohnz

Participant

October 25, 2017 at 14:26

yes, I understand the encryption use: “only use plain FTP (insecure)”

look at the attached image.

Please, contact administrator
for this information.

#176067 Copied

Olga Barlow

Support staff

October 25, 2017 at 17:06

Hello,

Some theme files were missing. Seems you uploaded theme via FTP and did not copy few files. Try now.

Regards

#176097 Copied

adolfohnz

Participant

October 26, 2017 at 01:06

Many thanks, everything works great, now to enjoy this wonderful theme, thanks for the support.

regards

#176107 Copied

Rose Tyler

Support staff

October 26, 2017 at 09:10

Hello,

You’re welcome!

Regards

#176125 Copied
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