Forum Replies Created

Viewing 30 posts - 24,961 through 24,990 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2017 at 11:38

    Hello,

    I suppose it’s related to } on the second screenshot http://prntscr.com/hem93m
    On the first screenshot you have this because before icon code you have media query and according to media queries rules } should be there https://www.w3schools.com/cssref/css3_pr_mediaquery.asp

    But I don’t see reasons for that on the second screenshot.

    I hope you know that you can use 1 license for the 1 project and for the new project you used individual license.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2017 at 11:31

    Hello,

    1) If you use to link to your home page then, of course, you’ll be redirected to home page. Use the link to page where you added Add to cart button if you want to stay on that page.

    2) Are you talking about button background color? You can change it in Theme Options > Styling > Content > Buttons > light buttons

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2017 at 11:08

    Hello,

    1) http://prntscr.com/helvwh still does not work
    2) We are not responsible for changes in the child theme. Check the code that you added there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2017 at 11:04

    Hello,

    No, there will be image. It’s hidden at present. We have added custom to display it for you http://prntscr.com/heluc9

    @media only screen and (min-width: 1200px){
    .content-product .product-content-image img {
        opacity: 1;
    }}

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2017 at 11:00

    Hello,

    Ok, we can do this for you but need correct access to your FTP. Please, make sure that FTP credentials are correct and provide us.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 18:33

    Hello,

    Please, read this topic https://www.8theme.com/topic/loading-time-2/#post-166965 and follow the instructions to speed up your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 18:32

    Hello,

    You may submit customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 18:26

    Hello,

    We used this bg for the revolution slider at the top and in the footer. That’s all.
    Could you provide me screenshot for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 18:00

    Ok. We are glad that you find the solution.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 17:59

    Hello,

    Could you provide me the link to such product?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 17:53

    Great. Is there anything else I can help you with?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 17:51

    Hello,

    You set incorrect testimonials category for the testimonials http://prntscr.com/hebdnm
    Set correct category id http://prntscr.com/hebexh and you’ll get the testimonials http://prntscr.com/hebfdq

    Because WPML duplication does not duplicate page layout options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 17:34

    Hello,

    Then you need to contact plugin author to find out if it’s possible to avoid adding the first image http://prntscr.com/he6kl3
    Ask if the plugin requires some special WC hook that is missing in our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 17:17

    Hello,

    Provide me the link to your site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 15:45

    Hello,

    Please, read the Revolution slider documentation about slide templates to understand how it works https://www.themepunch.com/faq/choose-slide-template-individual-posts/

    This is for post based types of the slider.
    Unfortunately, I don’t know option to put revolution slider as background.

    If revolution slider is not suitable for you then you may try simple rows with the massive addons multibackground option and add links as content inside.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 15:05

    Hello,

    We are unable to provide support for customizations under our Support Policy. Anyway if you want to replace existing search by any other you need to edit header structure file depending on header type that you use, in your case, it is xstore/headers/center.php. Do all the changes in child theme files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 14:59

    Hello,

    I see. Unfortunately, I can’t help you with this because this is default WooCommerce plugin widgets and if you enable official WC theme Storefront you’ll see the same situation http://prntscr.com/he8ttw It’s not related to our theme.

    Looks like this is how WC plugin works. But you may post your question of WC plugin support forum and maybe WC support has some solution for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 14:46

    Hello,

    1) Products do not have the fixed height, that’s why if your products have the different number of colors then the height of products is different and add to cart button is not aligned. You can either enable masonry grid option in Theme Options > E-Commerce > Product Page Layout then products from the next line will be displayed below the products from the previous line without white space. Or you can add custom height or min-height for your products and align button using custom CSS, but don’t forget about responsive breakpoints.

    2) It’s plugin territory. Contact plugin author about these features. We don’t have options to implement this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 14:33

    Hello,

    Keep this option disabled http://prntscr.com/he8f3m if you want to use this plugin. Plugin is not compatible with our image effects, so either you need to customize plugin to make it compatible or disable this option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 13:55

    Hello,

    Check now, please.
    Besides, your site looks very nice!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 12:26

    Hello,

    Contact plugin author to solve this issue. This plugin adds one more block with image http://prntscr.com/he6kl3

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 12:07

    Hello,

    Choose the number of columns in menu settings for the first level http://prntscr.com/he6fvz and set mega menu height because mega menu uses vertical flex layout.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 11:10

    Hello,

    I can’t answer these questions till we try to implement this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 11:08

    Hello,

    Once we enable parent theme everything is fine. Looks like the problem is related to changes that you made in child theme. I can’t check child theme files because FTP access is incorrect.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 10:45

    Hello,

    I’m not sure that understand the problem. If I choose a category I don’t see problem with other options https://gyazo.com/aa50bdb0fe8cd5daadc9f1b1a915f6f8

    Could you explain in more details or send me the video for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 10:40

    Hello,

    Search by SKU includes search by variations. Before 4.13 update we had the bug with it and search for variations was broked, we fixed it. In your case, all the variations have 5500 in their SKU that’s why you get such results. Do you want to exclude the search by variations from your search results?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2017 at 10:24

    Hello,

    Update Massive Addons plugin to version 2.3.1 and check if it fixes your issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 22, 2017 at 17:56

    Hello,

    EN version is not translated http://prntscr.com/hdupx2
    FR – don’t see problem with categories http://prntscr.com/hdus5s , texts are not translated http://prntscr.com/hdut33
    DE version a) is not completed http://prntscr.com/hdur2j , b) to disable sidebar you need to switch to default page editor and disable it in page options http://prntscr.com/hduyjm
    ES – to disable sidebar you need to switch to default page editor and disable it in page options http://prntscr.com/hduyjm ; to get testimonials translate all the texts and mark them as competed translation
    RU – to disable sidebar you need to switch to default page editor and disable it in page options http://prntscr.com/hduyjm ; to get testimonials translate all the texts and mark them as competed translation

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 22, 2017 at 16:56

    Hello,

    Massive Addons plugin is deactivated but you still have the problem with space?
    Provide me admin panel access to check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 22, 2017 at 16:52

    Hello,

    Looks like the problem is caused by Massive Addons plugin because once I disable it everything is fine.
    We have already got few requests about this problem and posted comment about this in the plugin comments area https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=75&filter=all#comment_18116800

    Waiting for the reply about this.

    Regards

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Viewing 30 posts - 24,961 through 24,990 (of 30,391 total)
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