Forum Replies Created

Viewing 30 posts - 24,751 through 24,780 (of 30,337 total)
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  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2017 at 10:04

    Hello,

    First images that you provided is broken and I don’t see the correct example that you want.
    On the second screenshot you have disabled the image gallery carousel (Theme Options > E-Commerce > Single Product > Enable slider for gallery thumbnails) and don’t see any other problems. Provide me also link to your product for better understanding.

    Regards

    #180486 Copied In reply to: Product image not displaying on position
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2017 at 19:50

    Hello,

    Go to Appearance > Widgets > and change the code according to your needs.

    Regards

    #180472 Copied In reply to: GREEN PADLOCK NOT WORKING IN XSTORE
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2017 at 19:50

    Done.

    Regards

    #180471 Copied In reply to: Left-hand side top bar and Footer Section
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2017 at 19:47

    Hello,

    You can add this information to the Private Content area. It’s visible for you nad the support staff only.

    Regards

    #180470 Copied In reply to: RTL capatibility errors
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2017 at 19:42

    Hello,

    What is included in item support you can find here https://themeforest.net/page/item_support_policy
    There also you’ll find the information what is not included in support http://prntscr.com/hppgzu

    Regards

    #180469 Copied In reply to: User needs to enter login details twice
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2017 at 18:57

    Hello,

    What type of the post template do you use http://prntscr.com/hpotro ? I can help you to hide the image but we don’t have the option to show the revolution slider there.

    Regards

    #180462 Copied In reply to: Globally not show header in posts.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2017 at 18:54

    Hello,

    Thank you @thisisbolo, a little bit different code should be added.

    @Divites    , add the following custom in Theme Options > Styling > Custom CSS

    @media only screen and (min-width: 992px){
.header-wrapper.header-advanced .secondary-title {
    border-left: 2px solid #01827e !important;
    border-right: 2px solid #01827e !important;
}
}

    Regards

    #180461 Copied In reply to: Vertical lines next to secondary menu
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2017 at 18:50

    Hello,

    User that you provided does not have admin permissions to check the backend setting, enable or disable plugins. Please, change the user permissions to allow us to check the conflict and reply back.

    Regards

    #180459 Copied In reply to: Conflict with Ultimate Member plugin
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2017 at 18:42

    Hello,

    That image is your content in Footer 4 widget area. It’s not our theme issue.
    So, be attentive what content you are adding.

    Regards

    #180458 Copied In reply to: GREEN PADLOCK NOT WORKING IN XSTORE
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2017 at 18:40

    Hello,

    That image is your content in Footer 4 widget area. It’s not our theme issue.
    So, be attentive what content you are adding.

    Regards

    #180457 Copied In reply to: Left-hand side top bar and Footer Section
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2017 at 18:35

    Hello,

    1), 2) Provide me temporary admin panel and FTP access to your site and we’ll fix these issues. These fixes will be included in the new update also.
    3) Home pages that are included in the preview you can find in Theme Options > Import/Export > Dummy Content > Additional Pages import > there you’ll find a list of home pages and coming soon pages.
    4) You need to translate theme https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    5) Yes, because it’s mobile app. We’ll hide this icon for the desktops in the next update.

    Regards

    #180456 Copied In reply to: RTL capatibility errors
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2017 at 18:27

    Hello,

    I have installed the cache plugin, lazy loading for the images, changed the images parameters in WC plugin setting to fix the problem with image resizing (but you need to regenerate all the thumbnails!). But you also need to contact your hosting provider because even with default theme the site speed is too slow http://prntscr.com/hpoe8b https://tools.pingdom.com/#!/LfHWf/http://hvcreations.in/ , I have waited since eternity began to open backend (our theme does not affect the backend).

    So, any plugins won’t help you if you don’t solve the problem with your server.

    Regards

    #180455 Copied In reply to: Site open lording time
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2017 at 17:41

    Hello,

    We use the default parameter for the brands permalinks in /et-core-plugin/inc/post-types.php
    https://prnt.sc/hpgv9z

    It’s not possible to save changes for the brand permalinks without this parameter, that’s why we use it. You may try to change it to 'rewrite' => false, re-save permalinks after that and check if it helps in your case.

    Regards

    #180453 Copied In reply to: Saving permalinks does not fix brand page 404 error
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2017 at 17:36

    Hello,

    Sorry, but unfortunately we are unable to provide support for customizations under our Support Policy. You may contact WPKraken team if you need help with additional customization.

    Regards

    #180452 Copied In reply to: User needs to enter login details twice
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2017 at 17:32

    Hello,

    Single product page in our theme does not have field “page_product_layout”, our option http://prntscr.com/hpnkmd uses _et_single_layout name and id, the value of the Wide layout is “wide”, so I can’t understand where did you get “page_product_layout” field.

    Regards

    #180449 Copied In reply to: page_product_layout Custom Field
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2017 at 16:42

    Hello,

    FB does not have first name and last name, it has only one field – name, for example http://prntscr.com/hpmmfe
    And this parameter is included in API response of the FB that we have. But we use default WC plugin function for the user registration wc_create_new_customer and it accepts only 3 parameters: email, username and password (you can check the default WC registration http://prntscr.com/hpmp4a ) , that’s why the fourth parameter, that we get from the FB API, is not used.
    If you use another function to register an account you may try to use it for the FB registration and change etheme_process_facebook_callback function according to your needs (xstore/framework/theme-functions.php, lines 1254-1293).

    Regards

    #180444 Copied In reply to: User needs to enter login details twice
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2017 at 11:00

    Hello,

    Check now. We have added new option to limit product title http://prntscr.com/hphm6y and also we’ll add this option to next theme update.

    Regards

    #180413 Copied In reply to: Excerpt in product-title
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 18, 2017 at 19:39

    You need to enable WP debug or check the server error logs to find out what causes this error and fix it.
    Are you trying to activate Revolution slider like a plugin or trying to register your copy of Revolution slider?

    Regards

    #180376 Copied In reply to: Migrate to WordPress.com
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 18, 2017 at 19:35

    Hello,

    Deactivate theme on the domain where you don’t plan to use it anymore http://prntscr.com/hp7kt5 And try to activate it on the new domain after that. If you still have the problem, let me know.

    Regards

    #180375 Copied In reply to: Migrate to WordPress.com
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 18, 2017 at 19:33

    Hello,

    Please, provide me temporary admin panel and FTP access to your site. That message comes from WooZone plugin. Do you plan to use this plugin on your site or I can disable it?

    Regards

    #180373 Copied In reply to: Storage Message and Error 500 Page isn't Working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 18, 2017 at 19:31

    Check again, please.

    Regards

    #180372 Copied In reply to: Last few issues before going live
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 18, 2017 at 19:20

    Ok. Feel free to contact us once you need our help again.

    Regards

    #180371 Copied In reply to: Left-hand side top bar and Footer Section
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 18, 2017 at 19:20

    P.S. Also, I would like to say that your site looks very nice. Would you mind if we add it to our showcase?

    Regards

    #180369 Copied In reply to: I cannot edit menu
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 18, 2017 at 19:12

    Hello,

    Your problem is related to your custom code in the child theme functions.php.

    Once I enabled the parent theme everything works fine. Check the code and fix it.

    Regards

    #180368 Copied In reply to: I cannot edit menu
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 18, 2017 at 19:03

    Hello,

    Theme license is not related to hosting that you use, it’s related to the domain. So, if you did not change the domain then there is no any problem with your license. How to move your WP you can read here https://codex.wordpress.org/Moving_WordPress or contact your new hosting provider to get help with this, we are theme support and don’t have deals with general WP questions. So, feel free to ask any questions about theme options, I’ll be glad to help you.

    Regards

    #180366 Copied In reply to: Migrate to WordPress.com
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 18, 2017 at 18:58

    Hello,

    I have enabled official WooCommerce theme – Storefront – and see the same problem https://gyazo.com/e92b8e23a21d1691dffdee882be9b265 It means that your problem with default My account page is not related to our theme. Contact WC plugin support to fix this.

    Regards

    #180365 Copied In reply to: User needs to enter login details twice
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 18, 2017 at 18:38

    Hello,

    That error in console is related to WooZone plugin, failed to load WooZone plugin styles. I have updated plugin and problem disappeared. Did not face problem with saving the slider, for example http://prntscr.com/hp6qee

    Regards

    #180363 Copied In reply to: Revolution Slider Ayax Error after migrating site to new domian
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 18, 2017 at 18:30

    Hello,

    1) Fixed.
    2) Fixed.
    3) Check now.

    Regards

    #180362 Copied In reply to: Last few issues before going live
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 18, 2017 at 17:55

    Hello,

    Please, provide us with temporary admin panel and FTP access to check your site. Did you test your site with official WC theme Storefront and everything works fine?

    Regards

    #180359 Copied In reply to: WooCommerce 2Checkout Payment API
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 18, 2017 at 17:49

    Hello,

    1) Once you install theme it saves Theme Options to DB that’s why if you just remove files you won’t remove information from DB.

    2) About your message in private content. In this case, we can’t guarantee that previous theme did not make any wrong changes in your DB. Provide me access to your Dashboard and FTP, I’ll check what caption do you see in theme options and try to help you if it’s not related to previous changes in DB.

    Regards

    #180358 Copied In reply to: REINSTALL a fresh copy of Xstore theme
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    Viewing 24,780 results - 24,751 through 24,780 (of 30,337 total)
Viewing 30 posts - 24,751 through 24,780 (of 30,337 total)
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