Forum Replies Created

Viewing 30 posts - 24,181 through 24,210 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2018 at 10:29

    Hello,

    You can try All Export plugin to export product name, ID and brand.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2018 at 09:39

    Hello,

    I think the new theme update that includes both – compatibility with WC 3.3.3 and PHP 7.0 – will be released at the beginning of the next week.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2018 at 09:22

    Hello,

    Please, provide us FTP and admin panel access to your site to help you with this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2018 at 09:09

    Hello,

    Unfortunately, additional customization is outside the scope of our support https://themeforest.net/page/item_support_policy#whats-not-included-item-support

    But many users ask us about my account link in that place, so very likely our developers will add the option to change the position of that link and choose where you want to show it. So, follow our updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2018 at 20:12

    Hello,

    Sorry for some delay in answering.
    WooCommerce 3.3.3 update changes the image adjustment. Have you used hard crop before the update? Because all you images have different sizes without hard crop.
    Can you provide me temporary admin panel access to help you with settings?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2018 at 20:03

    Hello,

    Take my apologies for the such a long delay in answering. I have created both mega menus using Static Block.

    All you need is to create the static block that will have the columns/rows layout you need and use Menu item list VC element to add menu items and subitems. Once block is created choose it for the first menu item in your menu, choose mega menu design and mega menu columns number to set width of the mega menu http://prntscr.com/iliz8r
    Let me know if you need to re-create any other menu item from our electronics demo as example.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2018 at 19:01

    Hello,

    Our theme does not include any additional plugins for the shipping. List of included plugin you can find here https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    But our theme supports all the default WooCommerce plugin options for the shipping https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/shipping/core-shipping-options/

    But default shipping options do not have the shipping calculator based on weight, so you need to use the additional plugin to implement this. Which one – check my first message.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2018 at 18:43

    Yes, sure.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2018 at 12:40

    Hello,

    We have fixed the problem with the undefined variable. Also, added our post options for the new post type by additional customization in the child theme. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2018 at 12:38

    Hello,

    No, questions marks is not a good result but we did not see it when the option was activated. That’s why I have asked you to check too.

    Anyway, once we get the admin panel and FTP access we’ll check everything and then contact plugin author. Because we don’t have such issue on our test installations.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2018 at 08:56

    Hello,

    What type of the blog do you use? Can you provide me link to the page where you want to hide author?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2018 at 08:46

    Hello,

    Yes, we understand you. I have passed your request to our developers and we’ll add compatibility with PHP 7.0 for the Legenda theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 20:03

    Hello,

    I have sent you message 5 days ago but did not get any reply http://prntscr.com/il1kyo
    So, please provide me FTP and Dashboard access to your site. If we contact with plugin developers they may need this to help you. And then we’ll contact them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 19:52

    Hello,

    Yes, sure we can help you this theme installation. Just provide us Dashboard and FTP access to your site and tell me what demo version do you prefer to install?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 19:50

    Hello,

    Check your site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 19:44

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 19:43

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 19:38

    Hello,

    Please, provide me Dashboard and FTP access to your site and xstore purchase code in the Private content area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 19:34

    Hello,

    What about 8theme Products VC element? It has options for the responsive http://prntscr.com/il17j8

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 19:01

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 17:50

    Hello,

    Thanks. Now give me also correct Dashboard access, the previous one does not work anymore.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 17:44

    Hello,

    1) For me, it takes some time but works https://gyazo.com/c395b9324b9b9969ea8fc7d4ab8bb298
    Loading time depends on your server because it sends the request to your DB and once gets the result displays it.
    2) There few plugins that allows to implement multilingual site:
    – WPML (cool plugin but paid)
    – qTranslate (free plugin)
    – Polylang (blog version is free, e-Commerce version is paid)
    Choose one of them to create the multilanguage site. Also, WPML includes multicurrency.
    3. If you use WC 3.3 and higher you need to update Royal theme to 4.0 or higher. 4.0 is major update and if you want we could help you with this to avoid problems after the update. Tell me if you did any changes in template files or royal theme?
    4. Use cache plugin, optimize images, disable all the plugins that you don’t use.
    5. These problems were fixed in 4.0 update, so they should disappear once you update the theme.

    But if you are using child theme you will need to do some changes in child theme functions.php. Tell me if you are ready to update and I’ll guide you. Or provide admin panel and FTP access and we’ll update theme and child theme for you.

    6. Top bar does not have center widget area but it’s possible to add text to the left top bar widget area and then move it to center using custom styles. Add your information using paragraph with some custom class and I’ll send you CSS styles.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 11:58

    Hello,

    If you want to implement header like on your screenshot it’s not possible without additional customization and unfortunately, additional customization is not included in our support https://themeforest.net/page/item_support_policy#whats-not-included-item-support

    If you have PHP and CSS skills you can do it by yourself. I would recommend you to change the Variant hamburger according to your needs (xstore/headers/hamburger-icon.php) Do all the changes in child theme only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 11:18

    Hello,

    Go to Pages > edit your page and add the following custom in page custom CSS

    @media only screen and (max-width: 1500px) and (min-width: 992px){
    .banner.responsive-fonts .banner-content .banner-title, .banner.responsive-fonts .banner-content .banner-subtitle {
        zoom: 1;
    }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 11:11

    Hello,

    If you see pagination in this way https://prnt.sc/ikkqgs then try to clear browser and plugin cache, CDN if you use it.
    If you want completely hide it use

    .woocommerce-pagination {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 10:23

    Hello,

    I have checked your site and don’t see any translation file for the xstore theme
    Please, follow theme documentation and create not just a WC plugin translation file http://prntscr.com/ikswww but theme translation also тому https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 10:06

    Hello,

    We need admin panel and FTP access to check the problem and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 09:26

    Hello,

    We have added custom code in child theme style.css to fix the problem. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 09:22

    Hello,

    FTP access does not work but we were able to make changes in child theme functions.php using Dashboard editor.
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 09:17

    Hello,

    We checked the FTP and see only empty directory http://prntscr.com/iks1m1
    Seems this user has wrong destination folder.

    Regards

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    Viewing 24,210 results - 24,181 through 24,210 (of 30,391 total)
Viewing 30 posts - 24,181 through 24,210 (of 30,391 total)
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