Theme options do not work - by Teal - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 4 years, 4 months ago ago by Olga Barlow

  • Avatar: plusout
    Teal
    Participant
    November 18, 2019 at 16:52

    Hi There,

    The theme options is not working for us. I am unable to toggle any options or save changes.

    https://prnt.sc/pymikm

    Regards

    Guy

    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 18, 2019 at 19:22

    Hello,

    Provide us with Dashboard and FTP access to your site to check the problem in more detail.

    Regards

    Avatar: plusout
    Teal
    Participant
    November 19, 2019 at 10:35

    Hi There,

    When I go into the theme editor all the switches (on/off) are inactive and if I try to save any other changes there is an error code in red at the top of the page.

    Login details attached

    Thanks

    Please contact administrator
    for this information.
    Avatar: plusout
    Teal
    Participant
    November 19, 2019 at 11:14

    FTP login details

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 19, 2019 at 17:18

    Hello,

    Thank you. I have passed your issue to our developers and inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 19, 2019 at 20:03

    Hello,

    We found that your WordPress installation loads Redux scripts and styles required for the normal work of theme options over the HTTP instead of HTTPS and blocks them. We don’t understand why your WP loads the Redux files with HTTP because we tested on other installations and it does not have problem even with HTTPS. The only difference we found is the DB version: we use MySQL 5.6.42, you use 5.5.64-MariaDB
    The temporary solution is to disable Redux plugin, then seems options work fine because another plugin WP Mail Logging that you use also includes Redux files and our theme uses those files from that plugin folder but it’s not the best way to solve this issue.
    Can you update MySQL version to 5.6?

    Regards

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