Hello,

You are welcome.

Regards

Hello,

We recommend the Lazy Loading type. But you use the WP Rocket cache plugin and enabled the Delay JavaScript execution option, this option improves performance by delaying the loading of JavaScript files until user interaction (e.g. scroll, click). So, I think that your issue with image loading is related to that option. Try to disable that and check.

Regards

Hello,

Provide us with FTP access to your site, please, to take a closer look at the issue.

Regards

Hello,

Provide us with access to your hosting panel, please, to check errors.

Regards

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

Regards

Hello,

Thank you but we don’t need cPanel. We need FTP host, FTP username and FTP pass. So, provide only this information, please.

Regards

Hello,

Take our apologies for the delay in answering.

Your cache plugin does not support a separate cache for the mobile devices, that’s why you have a problem with the mobile header because it displays the desktop version instead of the mobile version. So, keep the Mobile Content Optimization option disabled in this case (Theme Options > General) or choose another cache plugin that has the option for the cache of the mobile device.

Unfortunately, we need more time to find the reason of the header builder and single product builder issue. Could you, please, provide us with the server error logs? Don’t you have there errors about the memory limit?

Regards

Hello,

I changed settings, cleared cache to apply changes and it works https://gyazo.com/b3dce567bb1ddaa207a51c5316ccada3
So, I don’t see any problem with the breadcrumbs padding.

Regards

Hello,

If you use Loco Translate plugin and sync translations you won’t lose your translation. Anyway, I have updated your translation files. So, just go to Loco Translate > Themes/Plugins > XStore Theme/XStore Core plugin > edit translations and translate missing strings.

Regards

Hello,

Could you, please, provide us with WP Dashboard access to your site to check the settings you use?

Regards

Hello,

Could you, please, provide FTP access to your site to check the issue in more detail?

Regards

Hello,

I added below HTML
<a class="btn flex flex-nowrap justify-content-center align-items-center custom-yellow" style="font-size: 14px;border-radius: 3px 3px 3px 3px;padding: 4px 10px 4px 10px;height: auto;border: 2px solid #fbfb69;color: #fbfb69; background-color: transparent;" title="Rastrear Pedido" href="https://www.rikinte.com.br/rastrear-meu-pedido-na-loja-rikinte-do-brasil/" target="_blank" rel="noopener">Cupons Ativos | Até 15% OFF!</a>

and below custom

.et_b_header-html_block a.btn.custom-green.active:hover, .et_b_header-html_block a.btn.custom-yellow:hover {
    background-color: #ffffff !important;
    opacity: 1 !important;
    color: #222 !important;
}
.et_b_header-html_block a.btn.custom-green:hover i {
		color: #222 !important;
}

Regards

Hello,

Path to file is mentioned in the fatal error after “Failed opening required …..”

Regards

Hello,

Thank you. Our developers will be able to check the issue tomorrow.

Regards

Hello,

Revolution slider is plugin to create advanced sliders, it’s not for the basic e-commerce site. Quform is the plugin to create advanced forms. You can use either Contact form 7 or this one depending on the form types you need. It’s also an extended option, not the basic one.
Smart product viewer – this is a plugin to create 360-degree product preview, it’s an additional feature, not the basic one. The same for all the other plugins we mentioned. You can enable them but only if you really need them. There is no need to keep the plugin enabled just in case.

If you want to enable a lot of plugins then you need to contact your hosting provider after that to make sure that server response time is ok because I saw that if all the plugins were enabled then server response time was too slow.

Anyway, if you are not satisfied with the theme speed we are ready to give you refund https://themeforest.net/refund_requests/new

Regards