8theme filter by price don’t work corretly (taxes)

This topic has 18 replies, 3 voices, and was last updated 2 years ago ago by Olga Barlow

  • Avatar: gwiezdnewrota
    gwiezdnewrota
    Participant
    June 21, 2022 at 06:18

    Hi
    8theme filter products by price don’t work correctly (without taxes), but Word Press filter by price work correctly (with taxes). I have found this problem on support forum https://www.8theme.com/topic/filter-by-price-dont-work-properly-taxes/ – the problem has been fixed by you, but it doesn’t work on my site.

    – 8theme widget https://jmp.sh/VA99tO0
    – wordpress widget https://jmp.sh/ZaZctIJ

    17 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 21, 2022 at 17:33

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.

    Regards

    Avatar: gwiezdnewrota
    gwiezdnewrota
    Participant
    June 22, 2022 at 09:00

    Hi
    Additionally I have noticed, that 8theme filter by price don’t show prices on shop page , but only after selecting the category. Word Press filter by price show prices on shop page OK.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 22, 2022 at 17:53

    Hello,

    Thank you.
    I have passed your issue to our developers.
    But keep in mind that if I check the default price widget with the default Storefront theme it also displays the wrong start price https://prnt.sc/9jl2TI4ExZxF

    So, in our widget, the only final price is different than in the default widget. We’ll take a look at that. I’ll inform you about results.

    Regards

    Avatar: gwiezdnewrota
    gwiezdnewrota
    Participant
    June 22, 2022 at 20:11

    Hi
    “Storefront theme it also displays the wrong start price” – yes, but after I have installed Xstore theme. Befour, without Xstore theme, only Storefront theme, filtering was OK.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 23, 2022 at 15:35

    Hello,

    XStore theme can’t affect the appearance of the default price filter widget with the default theme if the XStore Core plugin is disabled and if the Storefront theme is enabled.
    Probably something happened with the WooCommerce plugin itself (after plugin update or any changes in the plugin settings, not sure).

    So, if you need to fix the default widget appearance you need to contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/
    So, do you prefer to fix the default widget appearance first and then we’ll take a look at 8theme widget price or you want to fix the 8theme widget appearance the same way as the default widget does and then you will contact WooCommerce support?

    Regards

    Avatar: gwiezdnewrota
    gwiezdnewrota
    Participant
    June 23, 2022 at 15:40

    Hi,
    I want to fix the 8theme widget appearance the same way as the default widget does and then I will contact WooCommerce support.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 23, 2022 at 16:26

    Hello,

    Ok. Our developers will be able to check the issue tomorrow. I’ll inform you about the results.

    Regards

    Avatar: gwiezdnewrota
    gwiezdnewrota
    Participant
    June 23, 2022 at 16:35

    Hi
    I understand that a bug in woocommerce is a separate matter, but will the problem of price mismatch between the woocommerce widget and the xstore widget always occur and will require your intervention at each new installation?

    Avatar: gwiezdnewrota
    gwiezdnewrota
    Participant
    June 24, 2022 at 09:46

    Hi,
    For testing problem, I have installed fresh install (wordpress + xstore) of project on https://kwiaciarnia1.dobracena.store/.

    Sorting products didn’t work, so I renewed the tables for searching products – it helped.

    Prices on filters (both – woocommerce and 8theme) shows correct, but:
    1. woocommerce filter by price don’t work
    2. with disable ajax 8theme filter by price don’t work but show prices
    3. with enable ajax 8theme filter by price don’t work and don’t show prices

    So, I installed storefront theme and:
    1. woocommerce filter by price work OK

    So, I switched to xstore theme and:
    1. woocommerce filter by price don’t work,
    2. 8theme filter by price don’t work.

    This suggests there is a problem with xstore.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 24, 2022 at 14:43

    Hello,

    Ok. We’ll check that.

    Regards

    Avatar: gwiezdnewrota
    gwiezdnewrota
    Participant
    June 29, 2022 at 07:36

    Hi
    Any chance you can fix it by the end of the week?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2022 at 06:02

    Hello,

    Take our apologies for the delay in answering.
    Unfortunately, we need more time to fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 4, 2022 at 22:08

    Hello,

    We updated our filter by price and it displays the same price range as the WooCommerce price filter. So, you may contact WooCommerce support team if something is still wrong for you with prices in the default price filtering.

    Regards

    Avatar: gwiezdnewrota
    gwiezdnewrota
    Participant
    July 5, 2022 at 06:50

    Hi,
    Did you upgrade my wordpress to 6.0 ? (maybe I did it, I’m not sure).
    I need wordpress 5.9, so I will restore a copy of site with wordpress 5.9 and I need to know how to fix the problem – give me a method.
    Also, I have informed you (#326850) that there is a problem with fresh install of wordpress and xstore theme – it doesn’t work correctly – have you checked this problem ?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 5, 2022 at 14:23

    Hello,

    1) We made code improvements of our price filter for this site https://kwiaciarnia.dobracena.store/
    Do the backup of the XStore theme and XStore core plugin before the WordPress downgrade. Upload theme and core plugin from backup after the WP downgrade.

    2) We don’t have WP Dashboard access to this site
    https://kwiaciarnia1.dobracena.store/
    So, provide us with WP Dashboard and FTP access to that site to check the mentioned issues.

    Regards

    Avatar: gwiezdnewrota
    gwiezdnewrota
    Participant
    July 5, 2022 at 14:49

    Hi

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 5, 2022 at 15:46

    Hello,

    Once I changed the permalinks type to this one instead of the default one with the index.php in the URL price filter works fine https://prnt.sc/4T0ZKhpI6JsX

    We’ll fix Ajax loading for the price filter in the next theme update. Don’t use this option https://prnt.sc/pcDBStlVqynm at this moment.

    Regards

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