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Duplicate the same product with different items position in cart

This topic has 11 replies, 3 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

paulgor

Participant

June 21, 2022 at 11:05

Hi, Support.
When we add the same item Набор F81100015 on the shop page https://fallonjewelry.com.ua/product-category/sets/ and at the single item page https://fallonjewelry.com.ua/shop/sets/nabor-f81100015/ we have two different positions of this product in the cart. How possible to merge this product in one part with quantity? Now we have one product (add in the cart from the shop page or quick view ) + one product (add in the cart from the single product page).
Add screen record.
Thanks

Best, Omelian

Please, contact administrator
for this information.

#326444 Copied Theme version: 4.2 WooCommerce version: 6.6.0

10 Answers

Olga Barlow

Support staff

June 21, 2022 at 23:09

Hello,

Could you, please, provide FTP access to your site to check the issue in more detail?

Regards

#326480 Copied

paulgor

Participant

June 22, 2022 at 12:53

Hi, Olga.
Give you access to the cpanel.
Thanks

Best, Omelian

Please contact administrator
for this information.

#326567 Copied

Olga Barlow

Support staff

June 22, 2022 at 17:57

Hello,

Thank you but we don’t need cPanel. We need FTP host, FTP username and FTP pass. So, provide only this information, please.

Regards

#326625 Copied

paulgor

Participant

June 22, 2022 at 18:06

Hi, Olga.
Please check Private content area of this message.
Thanks

Best, Omelian

Please contact administrator
for this information.

#326628 Copied

Olga Barlow

Support staff

June 22, 2022 at 18:19

Hello,

Thank you. I passed your issue to our developers. I’ll inform you once they fix the issue.

Regards

#326630 Copied

paulgor

Participant

June 23, 2022 at 18:40

Hi, Olga.
Thanks for the reply. We are waiting for an answer.
Thanks

Best, Omelian

#326784 Copied

Olga Barlow

Support staff

June 24, 2022 at 14:41

Hello,

Thank you for your understanding.

Regards

#326940 Copied

paulgor

Participant

July 2, 2022 at 11:30

Hi, Olga.
We update theme and woo to latest version. Issues with duplicate the same product with different items position in cart – still present.
Thanks

Best, Omelian

#328068 Copied

Rose Tyler

Support staff

July 2, 2022 at 13:21

Hello,

This question is not solved yet, unfortunately. Our dev team needs more time for fixing this issue

Regards

#328089 Copied

Rose Tyler

Support staff

July 12, 2022 at 17:04

Hello,

Fixed. Clear cache and check now. The fix will be added in the next update also.

Regards

#329475 Copied
Tagged: cart position, duplicate product, e-commerce, items position, online shopping, woocommerce, wordpress
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