Duplicate the same product with different items position in cart

This topic has 11 replies, 3 voices, and was last updated 2 years ago ago by Rose Tyler

  • Avatar: paulgor
    paulgor
    Participant
    June 21, 2022 at 11:05

    Hi, Support.
    When we add the same item Набор F81100015 on the shop page https://fallonjewelry.com.ua/product-category/sets/ and at the single item page https://fallonjewelry.com.ua/shop/sets/nabor-f81100015/ we have two different positions of this product in the cart. How possible to merge this product in one part with quantity? Now we have one product (add in the cart from the shop page or quick view ) + one product (add in the cart from the single product page).
    Add screen record.
    Thanks

    Best, Omelian

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 21, 2022 at 23:09

    Hello,

    Could you, please, provide FTP access to your site to check the issue in more detail?

    Regards

    Avatar: paulgor
    paulgor
    Participant
    June 22, 2022 at 12:53

    Hi, Olga.
    Give you access to the cpanel.
    Thanks

    Best, Omelian

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 22, 2022 at 17:57

    Hello,

    Thank you but we don’t need cPanel. We need FTP host, FTP username and FTP pass. So, provide only this information, please.

    Regards

    Avatar: paulgor
    paulgor
    Participant
    June 22, 2022 at 18:06

    Hi, Olga.
    Please check Private content area of this message.
    Thanks

    Best, Omelian

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 22, 2022 at 18:19

    Hello,

    Thank you. I passed your issue to our developers. I’ll inform you once they fix the issue.

    Regards

    Avatar: paulgor
    paulgor
    Participant
    June 23, 2022 at 18:40

    Hi, Olga.
    Thanks for the reply. We are waiting for an answer.
    Thanks

    Best, Omelian

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 24, 2022 at 14:41

    Hello,

    Thank you for your understanding.

    Regards

    Avatar: paulgor
    paulgor
    Participant
    July 2, 2022 at 11:30

    Hi, Olga.
    We update theme and woo to latest version. Issues with duplicate the same product with different items position in cart – still present.
    Thanks

    Best, Omelian

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2022 at 13:21

    Hello,

    This question is not solved yet, unfortunately. Our dev team needs more time for fixing this issue

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2022 at 17:04

    Hello,

    Fixed. Clear cache and check now. The fix will be added in the next update also.

    Regards

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