After updating theme part of my settings is lost!

This topic has 2 replies, 2 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

  • Avatar: Natalia_Pavlyuk
    Natalia Pavlyuk
    Participant
    June 9, 2020 at 08:19

    after updating the theme, part of my settings lost.
    I used the automatic update method. I didn’t do backup(((
    On the main XStore theme, one part has been preserved, on the Child-XStore another. Tell me what I should to do?
    How long wait for an answer?

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 9, 2020 at 11:42

    Hello,

    Always do the backup of files and DB before theme and plugins update or use staging site to test update and then if everything is ok update production site.

    Unfortunately, I don’t remember your site very well before the update, so don’t understand what styles were changed. Could you, please, explain in more detail? At this moment I see just messed widgets only. So, go to Appearance > Widgets > check the prefooter, footer and copyrights widgets and move them to correct areas.

    Regards

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