Forum Replies Created

Viewing 30 posts - 1,531 through 1,560 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 19:43

    Hello,

    Thank you for using XStore. We have checked it in depth. Take a look at screenshot in the private area.
    We have reset it and you can still use it for the current site.
    But keep in mind for future references:
    You can use 1 license for 1 project (dev and production sites) according to ThemeForest license policy https://themeforest.net/licenses/standard

    Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 19:40

    Hello,

    Tax settings are WooCommerce plugin settings, not theme settings. So, follow the WooCommerce docs to set up taxes https://woocommerce.com/document/setting-up-taxes-in-woocommerce/
    Or contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 19:37

    Hello,

    We don’t have option to add the bg color, so I added custom CSS (Theme Options > Custom CSS) to implement changes

    .et_b_header-contacts .contact.contact-Telefon, .et_b_header-contacts  .contact.contact-Email {
        background-color: #a41dac;
        color: #fff;
        border-radius: 5px;
    }
    .sticky-on .header-main-menu.et_element-top-level .menu>li>a:hover, .sticky-on .header-main-menu.et_element-top-level .menu>.current-menu-item>a, .sticky-on .header-main-menu.et_element-top-level.menu-items-custom .menu>li>a:hover, .sticky-on .header-main-menu.et_element-top-level.menu-items-custom .menu>.current-menu-item>a {
        color: #f16025;
    }
    .sticky-on .et_b_header-contacts .contact.contact-Telefon, .sticky-on .et_b_header-contacts  .contact.contact-Email {
        background-color:#f16025;
    }

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 19:18

    Hello,

    Update your PHP version to 7.4 and then reply back with FTP access. We’ll help you with theme update and then we’ll be able to check the issue if it still exists.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 18:40

    Hello,

    Issue caused by ELEX WooCommerce Name Your Price plugin. Once I disable plugin favicon is ok. So, contact plugin author.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 18:27

    Hello,

    You need to contact your hosting provider to change that. Theme support does not manage the server settings.
    Anyway, you need Max input vars value bigger than 1000 if you have issues with the menu saving. In another case, you can keep the default value.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 17:38

    Hello,

    I can’t connect to your FTP to check the issue in more detail https://gyazo.com/b41892f175561ba024f45cf4d2bb6a54
    Please, provide us with correct FTP access to proceed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 17:33

    Hello,

    There is no option to set the height of the breadcrumbs. Height of the breadcrumbs depends on the breadcrumbs font size and breadcrumbs padding. To set that go to Theme Options > Breadcrumbs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 17:25

    Hello,

    I copied etheme_byline function from xstore/framework/post-types/post-functions.php to your child theme and remove the code https://gyazo.com/13758e61876e57930c9e06af55e3a030

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 17:11

    Hello,

    I see that error comes from the third-party Reviewx plugin. Contact plugin support to get help with the fix of the error. Theme support is not responsible for third-party plugins.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 17:07

    Hello,

    I can’t connect to your FTP https://gyazo.com/4bd30c359187c23752be2766f43739e3
    Make sure that your FTP host is correct and that your server does not have any limits for the connections from other counties.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 17:04

    Hello,

    I checked your site and the gallery is ok https://recordit.co/HCny88Ct7D
    Try to check your site from another PC. Do you have this issue with another browser?

    If you want to buy a cache plugin I would recommend you to take a look at the WPRoket plugin. Also, you can submit speed optimization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 16:49

    Hello,

    We don’t have option to filter products out of the shop/archive WooCommerce page. If you want to have filters on the custom page you need to look for third-party plugins that offer such kinds of filters.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 16:47

    Hello,

    Go to Theme Options > WooCommerce > Single Product builder > edit Gallery element > enable Lightbox option https://www.awesomescreenshot.com/image/24481990?key=9c5f30257aff942587bd870b06c535e5

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 16:44

    Hello,

    So, do you want to disable breadcrumbs or not? Or do you want to change the page title only? You can change the page title in Pages > edit shop page and change the title.
    If you want to disable breadcrumbs and show the custom heading only then disable breadcrumbs in page settings and edit shop page content using WPBakery page builder and add the Heading element that you need to page content.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 16:38

    Hello,

    Ok, take your time.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 16:32

    Hello,

    Added correct transaltion. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 16:17

    Hello,

    Provide us with WP Dashboard access. We’ll check your single product builder template.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 15:51

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 15:50

    Hello,

    You are welcome.
    1) All the available tax settings of the WooCommerce plugin you can find here https://woocommerce.com/document/setting-up-taxes-in-woocommerce/#prices-entered-with-tax
    You can add only tax suffix, there is no option to add something after the price. If you want to do that you need to look for additional plugins or additional customization.

    2) Cart and checkout pages do not have such options. You can only enable/disable the sidebar, breadcrumbs there in the 8theme Page options while editing that. If you need anything extra you need to look for third-party plugins depending on changes that you want to implement.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 13:16

    Hello,

    1) It’s not a developer package. We just are unable to provide support for customizations under our Support Policy https://themeforest.net/page/item_support_policy
    So, if you need additional customization you may contact our partners who provide this service or find any other developer who will be able to implement that for you. Or look for the third-party plugin that has such option.

    2) Default sorting option is the default WooCommerce feature. You can choose the default sorting in Customizer > WooCommerce > Product catalog > Default sorting. WooCommerce does not have any other options to customize that.

    3) We display elements one by one https://gyazo.com/7b3999f089bfeac511d4e444d37b452e
    How would you like to align them there? Provide us with the mockup of the layout that you want to achieve there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 13:02

    Hello,

    Set correct line-height https://www.awesomescreenshot.com/image/24466940?key=074c41ae36bd7aaa37febc11028680fe Not the 38 as you had before. Or if you set 38 then choose the units. Do this for all the sliders that you have and check the slider content after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 12:37

    Hello,

    1) I checked your home page and Elementor loading ok https://gyazo.com/f4e3ddb40a327ba4a12108d9cc66f08b
    Could you, please, provide us with video of the changes that you try to implement and how they display?

    2) It’s blue because you set blue color https://www.awesomescreenshot.com/image/24464396?key=565325c93e95445c76d8aa490aaf1c00
    Anyway, I added the custom to make it green.

    3) White color comes from dark.css styles. If you want to change that to green add the custom CSS to Theme Options > Custom CSS or to the child theme

    .eael-lr-form-wrapper .eael-lr-form-group label {
        color: #4BE239;
    }

    4) Fixed.
    5) What’s wrong with the shop menu item https://gyazo.com/ea7da3529ec737168c8ce737613db629 ? Could you, please, explain in more detail?
    6) Are you talking about changes of the page content? Or which one?
    Provide video of the issue for better understanding, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 08:38

    Hello,

    I see that you save options like a draft. May I ask you how did you do that because that area is hidden by default?
    Don’t save options like a draft https://www.awesomescreenshot.com/image/24451625?key=f43e4f0454b4d913c413f04f5a41fbe8
    Use only publish option. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2022 at 08:03

    Hello,

    You can manage the page title from Theme Options > Breadcrumbs.
    Let me know the final goal that you want to achieve and I’ll be able to guide you in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 21, 2022 at 22:29

    Hello,

    Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 21, 2022 at 22:04

    Hello,

    You can translate it in Appearance > Widgets > Shop sidebar > edit Product category title.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 21, 2022 at 21:44

    Hello,

    I checked the home page and I see that image is ok https://recordit.co/XIG09o4nAC
    So, I suppose you just need to clear the cache after your changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 21, 2022 at 21:33

    Hello,

    You enabled option to show the wishlist in the loop over the image in the wishlist plugin settings. It caused the mentioned issue because it duplicate our wishlist that we display by default and display wishlist again over the image according to plugin options. So, I just hide that using custom CSS (Theme Options > Custom CSS).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 21, 2022 at 21:19

    Hello,

    Thank you. I passed the issue to our developers. I’ll inform you once they fix the issue.

    Regards

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Viewing 30 posts - 1,531 through 1,560 (of 30,391 total)
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