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Forum Replies Created

Viewing 30 posts - 1,261 through 1,290 (of 30,391 total)

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Olga Barlow

Participant

April 5, 2022 at 15:17

Hello,

Take our apologies for the delay in answering.
Check your site now.

Regards

#321373 Copied In reply to: I want to modify a template, add some sections, and change the language

Olga Barlow

Participant

April 5, 2022 at 14:40

Hello,

So, is that issue fixed? May I close the topic?

Regards

#321369 Copied In reply to: Need help: plugin Smart Coupon seems to not be compatible with the theme

Olga Barlow

Participant

April 5, 2022 at 14:22

Hello,

No, it was enabled before my first login.
So, do you have this issue now?

Regards

#321365 Copied In reply to: CSS not loading correctly on shop page on mobile phones

Olga Barlow

Participant

April 5, 2022 at 14:20

Hello,

Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#321364 Copied In reply to: Hide parent product from search, only show variation

Olga Barlow

Participant

April 5, 2022 at 13:58

Hello,

Take my apologies. I’ll try to speed up the process.

Regards

#321363 Copied In reply to: Single Product Page Custom HTML 03 Element not working!

Olga Barlow

Participant

April 5, 2022 at 13:56

Hello,

Custom CSS and theme options save in DB. So, you’ll be able to restore options only if you restore the DB. There is no other way to restore that. Do you have backup of your site?

Regars

#321362 Copied In reply to: importante please help me rebuild my site

Olga Barlow

Participant

April 5, 2022 at 13:43

Hello,

Keep this option enabled in Theme Options https://prnt.sc/Ed1bro9EJcL_
Also, keep this option enabled in Cache plugin settings https://prnt.sc/oXSxwkiwoUR-

Regards

#321358 Copied In reply to: Mobile and Desktop Headers Reversed on Some Pages

Olga Barlow

Participant

April 5, 2022 at 12:21

Hello,

Sorry, but we can’t answer immediately. Our staff needs some time to check the issue. Please, provide us with working WP Dashboard access and wait up to 24 hours for our response, faster as a rule but sometimes up to 24 hours because of the number of requests. We hope for your understanding.

Regards

#321350 Copied In reply to: Button add to cart and quick view. Change

Olga Barlow

Participant

April 5, 2022 at 12:18

Hello,

Checked your site and don’t see problem with the top menu links (screenshot in Private). Could you, please, provide video of the issue?

Regards

Please contact administrator
for this information.

#321349 Copied In reply to: problem with menu in top header language
Olga Barlow

Participant

April 5, 2022 at 11:32
Hello,

There are 2 rules that you could use to break the words: word-break and word-wrap.
https://developer.mozilla.org/en-US/docs/Web/CSS/word-break
https://www.w3schools.com/cssref/css3_pr_word-wrap.asp
If you don’t want to break the words use

@media (max-width: 480px) { h1, h2, h3, h4, h5, h6 { word-break: normal; word-wrap: normal; } }

Regards
#321345 Copied In reply to: Is it possible to create per page a custom sidebar?
Olga Barlow

Participant

April 5, 2022 at 10:28

Hello,

You are wlcome.
Added some custom CSS to Theme Options > Custom CSS.

Regards

#321336 Copied In reply to: General tabs (borders – incorrect field boundaries)

Olga Barlow

Participant

April 5, 2022 at 07:44

Hello,

I’m sorry but I see https://prnt.sc/pVZGrtf-ns4r Did you move site somewhere or change anything?

Regards

#321323 Copied In reply to: Multiple header doesn’t work, doesn’t save!

Olga Barlow

Participant

April 3, 2022 at 16:58

Hello,

We made some fix in theme and core plugin files. Either copy theme and core plugin from the fixed site to the other 2 sites or wait for the theme update (on the next week) and just update the sites to fix the issue.

Regards

#321245 Copied In reply to: Breadcrumbs issue with xstore parent and child categories

Olga Barlow

Participant

April 3, 2022 at 16:55

Hello,

Check now, please.

Regards

#321244 Copied In reply to: General tabs (borders – incorrect field boundaries)

Olga Barlow

Participant

April 3, 2022 at 16:52

Hello,

Always welcome.
It does not come from the Yellow pencil styles. It comes from Theme Options > WooCommerce > Single product builder > Breadcrumbs https://prnt.sc/iYNWkfQe7Onu

Regards

#321242 Copied In reply to: breadcrumbs customization YellowPencil Pro reset Problem

Olga Barlow

Participant

April 3, 2022 at 16:47

Hello,

Use Product video option if you want to upload the video for the product https://prnt.sc/MuEBlVgulOQT

Regards

#321241 Copied In reply to: Display video in product variations gallery

Olga Barlow

Participant

April 3, 2022 at 16:46

Hello,

Yes, choose the variation in the Products selector https://prnt.sc/OObDtsMr981O

Regards

#321240 Copied In reply to: Functionality for elementor and variations

Olga Barlow

Participant

April 3, 2022 at 16:37

Hello,

Could you, please, provide us with WP Dashboard and FTP access to your site?
Also, tell me what keyword do you use to search mentioned product that gives an error.

Regards

#321238 Copied In reply to: Hide parent product from search, only show variation

Olga Barlow

Participant

April 3, 2022 at 16:34

Hello,

I see different breadcrumbs style
https://prnt.sc/TAW6K2OniUKy

Provide us with link to the page where you have the issue, please.

Regards

#321237 Copied In reply to: breadcrumbs customization YellowPencil Pro reset Problem

Olga Barlow

Participant

April 3, 2022 at 16:30

Hello,

I updated theme and XStore core plugin to the latest version and error was fixed.

Regards

#321236 Copied In reply to: There has been a critical error on this website after Update

Olga Barlow

Participant

April 3, 2022 at 16:21

Hello,

I checked your product and don’t see the issue https://gyazo.com/8bd97206ba73c32e650d83d606cd5983

Regards

#321235 Copied In reply to: Product images are not displaying and pages load speed to improve if possible

Olga Barlow

Participant

April 3, 2022 at 16:17

Hello,

Check now, please.

Regards

#321234 Copied In reply to: Breadcrumbs issue with xstore parent and child categories

Olga Barlow

Participant

April 3, 2022 at 16:16

Hello,

There is no such option, unfortunately. It’s not related to the theme but to WooCommerce plugin options. So, contact WooCommerce plugin support and ask if they could suggest you any plugin or something.

Regards

#321233 Copied In reply to: Related/Upsell/Cross-sells for variations

Olga Barlow

Participant

April 3, 2022 at 16:07

Hello,

1) Follow the documentaction and finish translation of theme and XStore core plugin (Loco translate > Themes > Xstore, Loco Translate > Plugins > XStore core).

2) Go to Theme Options > Header builder > edit Search, Wishlist, My account elements and write texts in Arabic there.

3) Once you finish with the header editing then create multiple header for the EN version of the site https://youtu.be/BpeXfzNwkOc and translate strings there.

Regards

Regards

#321231 Copied In reply to: there are word i can`t change it to Arabic pleas help me

Olga Barlow

Participant

April 3, 2022 at 09:54

Hello,

Could you, please, provide us with WP user with WP Dashboard access to site? Because I can’t check the backend using the user you previously mentioned

We need to check the Elementor settings you use and speed optimization settings of theme.

Regards

Please contact administrator
for this information.

#321220 Copied In reply to: Footer and NewsLetter not getting properly aligned

Olga Barlow

Participant

April 3, 2022 at 09:40

Hello,

You are welcome.

Regards

#321218 Copied In reply to: Need help: plugin Smart Coupon seems to not be compatible with the theme

Olga Barlow

Participant

April 3, 2022 at 08:01

Hello,

Provide us with FTP access to check the issue in more detail and help you.

Regards

#321213 Copied In reply to: There has been a critical error on this website after Update

Olga Barlow

Participant

April 3, 2022 at 07:55

Hello,

Could you, please, tell me what option exactly do you change? I see that you use cache plugins. It could be the reason of the issue. you need to clear the cache every time you do any changes of the theme style options or page content. to apply them.

Regards

#321212 Copied In reply to: THEME CUSTOMIZATION NOT SHOWING ON FRONT END

Olga Barlow

Participant

April 3, 2022 at 07:46

Hello,

Point is that plugins that we advert in our description (WPBakery page builder, Revolution Slider, GMAPS for VC, Smart Product Viewer, WooCommerce Infinite Scroll and Ajax Pagination, WooCommerce Amazon, WooCommerce subscriptions, Massive Addons, Quform – WordPress Form Builder, YellowPencil Pro, WooCommerce Dynamic Pricing & Discounts, WooCommerce PDF Invoices, FileBird) do not have a free version. Provide us with a link to the page or screenshot with information that the version the mentioned plugins is free and available out of the XStore theme, please. Where did you see such information?

Could you, please, provide us with the screenshot of the error that you get while trying to access plugins’ settings and that activation is required? Revolution plugin may ask for the activation but if you want to get access to their additional addons plugins. If you want to install additional revolution slider addons ( separate plugins by the way!) then you need personal license. But you don’t need plugin activation to use all the built-in settings and to create/edit sliders that we have on our demo.

Regards

#321211 Copied In reply to: Regarding Theme Purchase- premium plugins

Olga Barlow

Participant

April 2, 2022 at 21:06

Hello,

I’m very sorry for this. I’ll do my best to speed up the process and fix the issue on Monday-Tuesday.

Regards

#321206 Copied In reply to: addititional information block not all created entries appear
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Viewing 1,290 results - 1,261 through 1,290 (of 30,391 total)

Viewing 30 posts - 1,261 through 1,290 (of 30,391 total)

← 1 2 3 … 42 43 44 … 1,012 1,013 1,014 →

Forum Replies Created

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