Multiple header doesn’t work, doesn’t save!

This topic has 30 replies, 3 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

  • Avatar: Kahelmo
    Rikinte
    Participant
    March 27, 2022 at 22:17

    Multiple header doesn’t work, doesn’t save!

    I save him more when I go to his page the changes are not applied!

    Here’s an example video: https://drive.google.com/file/d/1O8aIxJoi0xU3n9cNx-hi04B7rl7EQjO8/view?usp=sharing

    Here is a photo with the changes that were not applied: https://drive.google.com/file/d/1WZfip49Z41fDiynj2Dj9R2nWA68bJ5gY/view?usp=sharing

    Sticky header doesn’t save either!

    Please, contact administrator
    for this information.
    29 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2022 at 07:29

    Hello,

    Do you have a server cache or CDN? Try to clear all cache.
    If this doesn’t help, provide FTP access, we will take a closer look.

    Regards

    Avatar: Kahelmo
    Rikinte
    Participant
    March 28, 2022 at 15:46

    Hi,

    At the moment the cache plugin is disabled just for that to edit the site, and at the moment we don’t use CDN either!

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 30, 2022 at 15:46

    Hello,

    Thank you. Try now, please.

    Regards

    Avatar: Kahelmo
    Rikinte
    Participant
    March 31, 2022 at 04:43

    Hi! It still has an error and doesn’t save! Now the errors are in the social media icons and the wish list icon!
    Image: https://drive.google.com/file/d/1qHsibJ_sLWASoIulhQJzNuy5mIILFqF-/view?usp=sharing

    Please correct these details, the icon of the canvas to close the cart, and of the wish list, does not appear the little hand! when you place the mouse over it! In mode canvas!

    The sidebar icon to expand the menus also doesn’t show up!

    Image: https://drive.google.com/file/d/1E8dVdKaAo460vlrXQhsO5Bubro7avl-C/view?usp=sharing
    Image: https://drive.google.com/file/d/1wUiqWkqUZ4AzYGux5tYjYgMIUHb6QHFj/view?usp=sharing

    Link for page: https://www.rikinte.com.br/termos-e-condicoes-de-uso/

    One question please! is there any way I can put the header on the cell phone in front of the revolution slider? In the computer desktop version it is in front, in the mobile version no!
    Image desktop: https://drive.google.com/file/d/11C5PuxSjXSQQbwyHxfvOOd2EtZ1ZPfvj/view?usp=sharing
    Image mobile: https://drive.google.com/file/d/1o96457iT3W0kAEP997pBLkW7lxZxiLoz/view?usp=sharing

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 1, 2022 at 18:36

    Hello,

    Developers will have to fix the issue with the icons via the child theme. Issue with the color of the wishlist disappears once you press the publish button to apply changes not just of the multiple headers but general Publish button.

    Developers need more time to fix the cart issue of the vertical header. I’ll inform you about the results.

    I checked the mini-cart and mini-wishlist and menu and don’t see the problem https://gyazo.com/1b154debcd4b64e20b24d6f4dbeffc19

    Could you, please, provide us with link to the page with the revolution slider to take a closer look at that? I think you have some negative margin for the revolution slider section and that causes issue.

    Regards

    Avatar: Kahelmo
    Rikinte
    Participant
    April 3, 2022 at 06:12

    Hello,
    I’m waiting for the corrections!

    Could you, please, provide us with link to the page with the revolution slider to take a closer look at that? I think you have some negative margin for the revolution slider section and that causes issue.
    Link for you: https://www.rikinte.com.br/parceria-com-gamers-na-rikinte/
    Acess with mobile!

    There are other bugs on the site now, in the mobile MENU I click on the more, the option to look like more MOBILE PANEL menus it opens, then closes, but it opens by itself whenever I close it opens again!
    VIDEO: https://drive.google.com/file/d/1WnkmgDAgb6vCU_SI5Of73ahMBShRyTW7/view?usp=sharing
    Also the option of static blocks is not appearing along with the menu! Only the menu, being that MENU and Static Block are selected in MOBILE PANEL

    Another problem, after the last modification of you guys that had an error in the header, it got this square in the mobile version!
    Photo: https://drive.google.com/file/d/12BiC0KqDw9bUu66Y-weo37mFxKsYAYaF/view?usp=sharing

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 5, 2022 at 07:44

    Hello,

    I’m sorry but I see https://prnt.sc/pVZGrtf-ns4r Did you move site somewhere or change anything?

    Regards

    Avatar: Kahelmo
    Rikinte
    Participant
    April 5, 2022 at 19:14

    Hello,

    There was a problem here on our VPS with SSL but it has been resolved, sorry now you can proceed!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 6, 2022 at 15:49

    Hello,

    Check your header now. Check the page with the revolution slider, mobile header.

    Regards

    Avatar: Kahelmo
    Rikinte
    Participant
    April 6, 2022 at 18:19

    Hi!

    Perfect, thanks a lot, I didn’t know there was css for this!

    There isn’t much tutorial or information from wpbakery, so that’s why they’re losing market to Elementor!

    As for the other problems?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 6, 2022 at 23:45

    Hello,

    Would you be so kind to tell me what issues do you still have? Create an ordered list to avoid misunderstanding and to allow us to solve them one by one.

    Regards

    Avatar: Kahelmo
    Rikinte
    Participant
    April 7, 2022 at 15:39

    Hi,

    It still continues with these errors:

    Another problem, after the last modification of you guys that had an error in the header, it got this square in the mobile version!
    Photo: https://drive.google.com/file/d/12BiC0KqDw9bUu66Y-weo37mFxKsYAYaF/view?usp=sharing

    There are other bugs on the site now, in the mobile MENU I click on the more, the option to look like more MOBILE PANEL menus it opens, then closes, but it opens by itself whenever I close it opens again!
    VIDEO: https://drive.google.com/file/d/1WnkmgDAgb6vCU_SI5Of73ahMBShRyTW7/view?usp=sharing
    Also the option of static blocks is not appearing along with the menu! Only the menu, being that MENU and Static Block are selected in MOBILE PANEL

    Another problem still doesn’t save the menu, and second menu, the other menu of block static!
    Video: https://drive.google.com/file/d/1TpwlUjB6usVxjbES5DiAcmJt-Y9GcGUG/view?usp=sharing

    – Another problem: There is no snapchat social network option on Social links on Wpbakery using elemento of 8theme!
    – Another problem: is not showing social networks on the site using the desktop version!
    – It also does not have the option to change the order of the icons the using the Social links of 8therme!
    Video: https://drive.google.com/file/d/1kYHZI8L2CYsImkv2MLDSH9jHlmJ2OPXb/view?usp=sharing

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 8, 2022 at 15:04

    Hello,

    1) I checked your site and don’t see the problem with the logo https://prnt.sc/BAT6xXcG_EOe
    Besides, I don’t see the problem with the logo even on the video that you provided.
    2) I checked the site and the mobile menu works ok https://recordit.co/9Zm5H3bvJY Without any problem. Besides real content is completely different than on your video.

    3) If you add the static block content for the More toggle 02 and you want to show it then don’t forget to add the More toggle 02 item to mobile content. Once I added I don’t see any issues with it’s appearance https://gyazo.com/dd0df8d9c164286a962a29b96ce96d60

    Regards

    Avatar: Kahelmo
    Rikinte
    Participant
    April 8, 2022 at 17:43

    Hello,

    1) In the logo when the site is loading there is a square around the logo! That didn’t exist before you guys messed with the site!
    Watch the website loading and you will see the square around the logo!
    Image: https://drive.google.com/file/d/1-rzAejW-2PUl5O7lJGzHfBDSVENivrxz/view?usp=sharing
    To observe, visit the website with a cell phone!

    2) It’s different because I’ve already edited it 1 time, when you click on the MAIS option it opens the menu, when I click on the x to close it opens again by itself and doesn’t close what I’m trying to tell you in the video!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 9, 2022 at 09:00

    Hello,

    1) I checked your site from mobile and the logo is fine, without any white border even during the page loading process https://recordit.co/zZsQLlfI3w

    2) I don’t see the problem with the Mais item at this moment. It opens and closes ok. I can’t log in to your Dashboard to choose the static block for that item to check its behavior if you have the issue with the static block only https://prnt.sc/3nHDYmmp4WqA
    Could you, please, unlock me?

    Regards

    Avatar: Kahelmo
    Rikinte
    Participant
    April 10, 2022 at 03:59

    Please the problem with the header in the multi header is back, it doesn’t change the position of the social media icons, and the cart is back!
    Image: https://drive.google.com/file/d/10f_kySz3y5VP7r8NpZdJiALXaiN8vHBJ/view?usp=sharing
    The multi header is the: Paginas Politica de Privacidade e Termos e condicoes

    I access with the safari browser on IOS and it has the square in the logo!

    You must have been blocked because you must have had the wrong password or login or used a proxy

    The static block i can already solve, thanks!

    Please contact administrator
    for this information.
    Avatar: Kahelmo
    Rikinte
    Participant
    April 13, 2022 at 23:17

    Will I no longer be supported?

    I bought 3 themes from you, but I think it was a bad idea, there’s always an error, there’s always a bug, and the only way to solve it is always paying support!

    Avatar: Kahelmo
    Rikinte
    Participant
    April 22, 2022 at 18:57

    Hi,

    Are you still doing something to resolve?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2022 at 08:29

    Hello,

    Take our apologies for the delay in answering.
    Your problems were sent to our developers and we need a bit more time to be able to give you a proper answer. I will let you know once get an answer. Our developers team will be back at work after the weekend. Please be patient.

    Regards

    Avatar: Kahelmo
    Rikinte
    Participant
    May 17, 2022 at 02:49

    Hey,

    Still don’t have a solution?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 18, 2022 at 09:02

    Hello,

    We have been working on the improvement of the multiple headers creation system. We’ll release a new update in the next 2 days. Would you mind if we update theme with the new archive on your site? It should fix the issues you have.

    Regards

    Avatar: Kahelmo
    Rikinte
    Participant
    May 18, 2022 at 18:58

    No need, I wait for the update, thank you very much

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 19, 2022 at 09:55

    Hello,

    Ok. Thank you.

    Regards

    Avatar: Kahelmo
    Rikinte
    Participant
    May 19, 2022 at 16:20

    Hi,
    a doubt please

    As I’m noticing that now there will only be updates for Elementor, if I use Elementor and WPBakery, the two assets and using them together on the site can cause slowdowns on the site and in the wordpress/wp-admin panel? What do you think?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 20, 2022 at 14:38

    Hello,

    Using of 2 page builders slows down the site speed because builders have a lot of scripts and styles. So, we would recommend you to choose one of them as the main builder and recreate pages/blocks created using another one.
    I have updated the theme on your site to the latest version. Try to edit headers now, please.

    Regards

    Avatar: Kahelmo
    Rikinte
    Participant
    May 27, 2022 at 06:16

    Hello,

    Now everything works perfect and much faster and cleaner.

    There’s only one problem the social media icons are not stay in the order saved

    And another problem is the edits made in the wish list is not saved, to save it is necessary to save in the main header

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 27, 2022 at 10:41

    Hello,

    1) The issue with the socials was caused by out of date code that we added before to your child theme. I removed the code. Check now.

    2) Yes, save multiple header options and then save all the options to apply changes for the styles.

    Regards

    Avatar: Kahelmo
    Rikinte
    Participant
    May 27, 2022 at 16:34

    Hello ok
    I will try thank you very much

    Now just this last problem:
    – Another problem: There is no snapchat social network option on Social links on Wpbakery using elemento of 8theme!

    – Another problem: is not showing social networks on the site using the desktop version!

    – It also does not have the option to change the order of the icons the using the Social links of 8therme!

    Video:
    https://drive.google.com/file/d/1kYHZI8L2CYsImkv2MLDSH9jHlmJ2OPXb/view?usp=sharing

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 28, 2022 at 08:14

    Hello,

    1/ Please submit request about adding the new icon – https://www.8theme.com/taskboard/
    2/ Clear cache and check one more time – https://prnt.sc/z-Xl3vxCRKDw
    Temporarily disable cache of Static blocks in Theme Options > Speed optimization.
    3/ Yes, there is no such option, unfortunately. https://www.8theme.com/taskboard/

    Regards

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