Provide us with WP Dashboard and FTP access to your site to check, please.
Regards
Olga Barlow
Participant
December 16, 2020 at 12:48
Hello,
1) Fix SSL certificate issue http://prntscr.com/w3vz20 to allow us to check the site
2) Provide us with FTP access to your site, please.
Regards
Olga Barlow
Participant
December 16, 2020 at 12:46
Hello,
1) I see that you changed the logo.
2) To change the Sticky header bg edit the Sticky header of the header that you set as the main on your site http://prntscr.com/w3vqhg In your case this is the last header that you created and chose to show it entire site http://prntscr.com/w3vudu
3) I have disabled the cache plugin and buttons are ok http://prntscr.com/w3vxnb
So, cache was the reason of the problem.
Regards
Olga Barlow
Participant
December 16, 2020 at 12:30
Hello,
User that you provided has the limited permissions http://prntscr.com/w3vi3a
Please, give our user admin permissions to allow us to check theme, plugins and help you with the demo content installation.
Tell me what demo would you like to install and what page builder (Elementor or WPBakery) do you prefer?
Regards
Olga Barlow
Participant
December 16, 2020 at 12:25
Hello,
Could you, please, provide us with link to your product?
Go to WooCommerce > Settings > Account > enable registration on the My account page.
Regards
Olga Barlow
Participant
December 16, 2020 at 11:53
Hello,
1) Update theme and XStore core plugin to latest version (7.2.1 and 3.2.1)
2) Check the server error logs. What errors do you have there?
Regards
Olga Barlow
Participant
December 16, 2020 at 11:52
Hello,
1) WP Dashboard access does not work http://prntscr.com/w3ukx0
2) We need also FTP access to your site to check and make changes in theme files.
Regards
Olga Barlow
Participant
December 16, 2020 at 11:49
Hello,
It works, thank you.
Could you, please, tell me on what page do you get those notices? I enabled the WP debug and checked the site and don’t see the mentioned notices.
Regards
Olga Barlow
Participant
December 16, 2020 at 11:37
Hello,
We get that error after click “Save options”, so don’t have information on what the request Revolution slider sends. You can use the Chrome inspector to check the console error after the click of that button.
Regards
Olga Barlow
Participant
December 16, 2020 at 11:07
Hello,
I have imported the slider. Edit the home page and add the Revolution slider element to your home page depending on the place where you want to show it.
I added the currency switcher to the Right side top bar area and chose that widget area in the header settings http://prntscr.com/w3svn4
Check now.
Regards
Olga Barlow
Participant
December 16, 2020 at 10:23
Hello,
1) Provide us with temporary WP Dashboard and FTP access to your site.
2) Provide us with server error logs.
Regards
Olga Barlow
Participant
December 16, 2020 at 09:49
Hello,
Check now, please.
Regards
Olga Barlow
Participant
December 15, 2020 at 22:36
Hello,
1) Edit the page and then edit the slider settings. Add the link to the button.
2) You can create the mega menu and using page builder elements create banners. Watch the video tutorial on how to create mega menu using Static Blocks https://youtu.be/f07MBdnFPfk
If you use the Elementor as the main page builder then just enable the Elementor for the Static Block editing https://www.8theme.com/documentation/xstore/support/static-blocks/
If you still need help with menu creation after that then provide us with the mockup of the menu you want to implement, temporary WP Dashboard access and we’ll create an example.
Regards
Olga Barlow
Participant
December 15, 2020 at 22:31
Hello,
Provide us with link to your site and temporary WP Dashboard access to check the icon you are talking about and its settings.
Regards
Olga Barlow
Participant
December 15, 2020 at 22:30
Hello,
Provide us with link to your site to check what icons you are talking about.
If you use the Products element to show the products on the home page or any other simple page then you can set the sorting order in the product settings. What version do you use: WPBakery or Elementor?
We would be grateful if you read the WordPress and WooCommerce plugin documentation first if you are new with WP and WooCommerce. Theme support is able to help you only with issues related strictly to theme settings.
