Forum Replies Created

Viewing 30 posts - 10,801 through 10,830 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2021 at 00:25

    Hello,

    I have deactivated all the third-party plugins you had and was able to import demo without problem. Also, I see that you use the out of date version of the Elementor Pro plugin. Update it to the latest version to avoid problems. Check the site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2021 at 00:08

    Hello,

    We don’t have add_object_page in our theme or XStore core plugin code. So, probably it comes from the third-party plugin that you installed. Try to disable third-party plugins one by one and check which one causes this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2021 at 00:05

    Hello,

    Go to Pages > edit the front page using Elementor page builder and edit the slider element. What error do you get while editing that? Could you provide screenshot?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2021 at 00:03

    Hello,

    It’s not a fatal error, it’s just a warning that comes from the Cookie notice plugin. Try to downgrade plugin to the previous version as described here https://www.8theme.com/topic/whats-mean-warning-call_user_func_array-expects-parameter-1-to-be-a-valid/ or https://www.8theme.com/topic/xstore-cookie-notice-plugin-not-working-after-update-to-v2-0-2/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2021 at 00:00

    Hello,

    Edit the Hotspot tooltip content according to your needs https://prnt.sc/z0qoem

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 23:57

    Hello,

    Translate texts using Loco translate and child theme translation https://prnt.sc/z0qfnb

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 23:54

    Hello,

    You can set it in the WooCommerce settings https://prnt.sc/z0q26z

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 23:50

    Hello,

    Problem caused by this option of the SEO plugin https://prnt.sc/z0phs9 and it’s not related to theme becasue it displays 404 page even with the default Storefront theme. So, keep this option in position “Keep” to avoid problem. Or contact plugin author to get clarification about this. We can do nothing with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 23:35

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access to your site? We’ll check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 23:31

    Hello,

    Add the necessary changes in child theme files https://prnt.sc/z0nl2g And reply back after that. We’ll help you with creation of the translation file that you’ll be able to translate using Loco translate.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 22:34

    Hello,

    Unfortunately, we don’t have option to control the mobile mode resolution. But if you move cart to connection block https://prnt.sc/z0hpdi then header looks better https://prnt.sc/z0ht0z

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 22:27

    Hello,

    You are welcome.
    Could you, please, check if the shipping work ok with the default theme Storefront?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 22:25

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 22:22

    Hello,

    1) Add the below code to Theme Options > Custom CSS

    .content-product .product-content-image img {
        width: auto;
        max-height: 250px;
    }
    .content-product .product-content-image {
        min-height: 250px;
        max-height: 250px;
    }
    .content-product .product-title a {
        line-height: 2.5ex;
        min-height: 5ex;
    }

    2) Try to add Active filters widget to the shop sidebar.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 22:15

    Hello,

    Could you, please, provide us with link to your product?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 22:11

    Hello,

    I have checked your license and don’t see problem with that. Try to activate theme now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 22:09

    Hello,

    Could you, please, provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 22:07

    Hello,

    There is no custom CSS code to change the color of the whole header if you hover over the menu. You need to submit an additional customization request here to implement this.

    What text color do you want to have after changing the menu bg color? Do you want to change the default color or menu item hover color?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 22:01

    Hello,

    Could you, please, tell me what exactly is wrong here https://gyazo.com/752c3be23b152156c79c3f742d03ad3a ? I don’t see issue with the variations in the QV.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 21:59

    Hello,

    Go to Theme Options > Header Builder > Main menu > make sure that “One page” menu option is disabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 21:58

    Hello,

    Could you, please, provide us with FTP access to your site to help you with this issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 21:52

    Hello,

    Please download 2 files from this page – https://dropmefiles.com/zqgpc , and re-upload them via FTP
    xstore/framework/theme-init.php
    et-core-plugin/packages/st-woo-swatches/public/js/frontend.js
    Let me know if Select options button work after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 21:35

    Hello,

    You can set grid view on the shop page using this option https://prnt.sc/z0brkb Or even disable the advanced type of the view https://prnt.sc/z0btox

    Add the below code to Theme Options > Custom CSS to make images smaller

    .content-product .product-content-image img, .products-list .content-product .product-image-wrapper img {
        width: auto;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 21:26

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 20:48

    Hello,

    You did not enable the Mega menu https://prnt.sc/z060ii
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 20:39

    Hello,

    Could you, please, provide us with temporary WP Dashboard access to your site to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 20:32

    Hello,

    We are glad that you sorted it out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 20:29

    Hello,

    You did not change the site language https://prnt.sc/z04dpd So, the translation did not work. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 20:06

    Hello,

    Follow the link https://wordpress.org/plugins/cookie-notice/advanced/ and scroll down to select the previous version https://gyazo.com/3e692ab726b62d8e0b27f9eeb78a7ec4
    Remove the latest version from your site and install the downloaded version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 19:43

    Hello,

    I have added custom styles to Theme Options > Custom CSS https://prnt.sc/yzztdj
    Is it ok for you?

    Regards

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Viewing 30 posts - 10,801 through 10,830 (of 30,391 total)
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