JQuery issue - by Stefano - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 3 years, 1 month ago ago by Olga Barlow

  • Avatar: Stefano
    Stefano
    Participant
    February 8, 2021 at 08:43

    Hello,
    we have practically finished our new site but we are experiencing compatibility problems between your Xcore and the B2Bking module.

    Your plugin seems to affect how jQuery works. Look checkout page please.

    In the image attached, even though the dropdown says “Ente”, jQuery thinks the selected option is Azienda.

    Can you help me ?

    9 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 8, 2021 at 11:35

    Hello,

    Go to Appearance > Themes > install and activate the Storefront theme, disable XStore core plugin. Check the checkout page after that. Do you have the same issue?

    Please, attach screenshot of the problem because you forgot to do this. You can use the Lightshot screenshot tool to share screenshots.

    Regards

    Avatar: Stefano
    Stefano
    Participant
    February 8, 2021 at 13:40

    Hi,

    if active storefront everything works correctly.

    https://prnt.sc/ypj3sx

    thank you

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 8, 2021 at 20:38

    Hello,

    Link that you provided does not work https://prnt.sc/yqxygg
    Also, provide us with FTP access to check the issue in more detail.

    Regards

    Avatar: Stefano
    Stefano
    Participant
    February 9, 2021 at 10:57

    Sorry, yesterday we changed URL with new official

    packservices.cloud

    the error is it https://prnt.sc/yqxygg

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 9, 2021 at 15:58

    Hello,

    I don’t see the mentioned select on the checkout page https://prnt.sc/yum0ze
    Could you, please, explain in more detail or provide a video of how to get that?

    Regards

    Avatar: Stefano
    Stefano
    Participant
    February 9, 2021 at 16:20

    Sorry,

    because I had disabled the module because otherwise we can not do our tests.

    I reactivated the module, I also send you a small video to make you understand what is missing, I know that the B2BKing developers have also written to you! Maybe if you then talk to each other about the reasons for the conflict, it is easier for you to speak the same language! I just see that it doesn’t work but I don’t know why 🙂

    http://somup.com/crnQoFDibB

    I also noticed that on the checkout page, if a user changes the shipping address, the system never updates the order recap, so it doesn’t update transport costs, totals, etc. …

    thank you

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 10, 2021 at 16:43

    Hello,

    To make that select work disable popup/off-canvas for the My account element in header https://prnt.sc/yzg9vl
    If you use popup for the My account then that select displays in 2 places: popup/off-canvas and checkout page and the plugin script fails because of this.
    We’ll report this to the plugin author, maybe they will be able to improve it.

    Regards

    Avatar: Stefano
    Stefano
    Participant
    February 10, 2021 at 17:48

    WOW WOW WOW WOW

    Olga you are number one ! thank you
    What about the fact that the order recap in the cashier does not update when the city / state changes? depends on what ?

    if you try our site as a guest and change the city / state to Milan / Milan, the transport costs should change (at the moment we have not set all the provinces) and instead they change only if you change the payment method because the delivery recharges and updates.

    thank you

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 10, 2021 at 22:27

    Hello,

    You are welcome.
    Could you, please, check if the shipping work ok with the default theme Storefront?

    Regards

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