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After update, header setup is gone… and unable to save any changes

This topic has 13 replies, 4 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

Louis

Participant

February 3, 2021 at 21:58

Hello!

After update, header setup is gone… and unable to save any changes. It’s not the first time that problem occur with xstore.

This is a live website, and customer had not made is update sine a while…

Thanks for you help!

Please, contact administrator
for this information.

#272197 Copied Theme version: 7.2.4.1 WooCommerce version: last

12 Answers

Louis

Participant

February 3, 2021 at 22:07

https://prnt.sc/y6o03a

#272198 Copied

Rose Tyler

Support staff

February 4, 2021 at 10:20

Hello,

At first sight, I do not see any problem with your site.
I was able to log in, but I can’t access Dashboard. Make sure that you set the administration role for the user and /wp-admin doesn’t any additional restrictions.
An error on your screenshot doesn’t tell me anything, could you translate it to English?
So, provide correct wp-admin access + temporary FTP access. Describe in more detail what exactly error do you have right now.

Regards

#272246 Copied

Louis

Participant

February 4, 2021 at 14:19

😉

Please contact administrator
for this information.

#272336 Copied

Robert Hall

Support staff

February 5, 2021 at 07:33

Hi

We are glad that you have found the solution. Feel free to contact us if you have any additional questions. There are lot of customer who are using this theme and there is no issue in theme update.

We are sharing Theme Update Tutorial for your better understanding.
https://xstore.helpscoutdocs.com/article/63-theme-update

#272469 Copied

Louis

Participant

February 8, 2021 at 16:17

Well that is not solved yet… my mistake.

When we are connected, we dont have the same header of when we are not.

More, all items are not shown when we are not connected. Only when we are connected, we can see items.

Do you have suggestion?

#273100 Copied

Robert Hall

Support staff

February 8, 2021 at 17:24

Hi

Will you please send us your website URL along with highlighted screenshot where you are facing the issue or send us a video screenshot so that we will look forward your issue and provide you support in best possible way.

#273109 Copied

Louis

Participant

February 8, 2021 at 20:42

When not connected : https://prnt.sc/yqy582
When connected : https://prnt.sc/yqyb1o

It’s not the same header. This is strange!

Please contact administrator
for this information.

#273129 Copied

Robert Hall

Support staff

February 9, 2021 at 06:55

Hi

We have access your website dashboard , your website product image is missing after logout. you have installed so many 3rd party plugins which might be create a conflict with the theme , as you can see in the screenshot.

https://prnt.sc/ysvn46

kindly deactivate 3rd party plugin one by one and check this theme with default plugins after removing your browser cache and let us know.

#273161 Copied

Louis

Participant

February 9, 2021 at 16:39

Well.. they were already desactivated. So, you activated Optimize to test?

All plugins are desactivated now, except those who xstore need.

I have cleaned the database.
I will work on this and let you know if i need more help from you. I think a can handle it by myself.

Thanks

#273278 Copied

Olga Barlow

Support staff

February 9, 2021 at 18:45

Hello,

Ok. Feel free to contact us if you still need any help from our side.

Regards

#273308 Copied

Louis

Participant

February 10, 2021 at 15:22

Hello!
To avoid that situation https://prnt.sc/yz77i6 , where can we change the switching to mobile mode?
Thanks!

#273453 Copied

Olga Barlow

Support staff

February 10, 2021 at 22:34

Hello,

Unfortunately, we don’t have option to control the mobile mode resolution. But if you move cart to connection block https://prnt.sc/z0hpdi then header looks better https://prnt.sc/z0ht0z

Regards

#273522 Copied
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