This topic has 13 replies, 4 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow
Hello!
After update, header setup is gone… and unable to save any changes. It’s not the first time that problem occur with xstore.
This is a live website, and customer had not made is update sine a while…
Thanks for you help!
Hello,
At first sight, I do not see any problem with your site.
I was able to log in, but I can’t access Dashboard. Make sure that you set the administration role for the user and /wp-admin doesn’t any additional restrictions.
An error on your screenshot doesn’t tell me anything, could you translate it to English?
So, provide correct wp-admin access + temporary FTP access. Describe in more detail what exactly error do you have right now.
Regards
😉
Hi
We are glad that you have found the solution. Feel free to contact us if you have any additional questions. There are lot of customer who are using this theme and there is no issue in theme update.
We are sharing Theme Update Tutorial for your better understanding.
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Well that is not solved yet… my mistake.
When we are connected, we dont have the same header of when we are not.
More, all items are not shown when we are not connected. Only when we are connected, we can see items.
Do you have suggestion?
Hi
Will you please send us your website URL along with highlighted screenshot where you are facing the issue or send us a video screenshot so that we will look forward your issue and provide you support in best possible way.
When not connected : https://prnt.sc/yqy582
When connected : https://prnt.sc/yqyb1o
It’s not the same header. This is strange!
Hi
We have access your website dashboard , your website product image is missing after logout. you have installed so many 3rd party plugins which might be create a conflict with the theme , as you can see in the screenshot.
kindly deactivate 3rd party plugin one by one and check this theme with default plugins after removing your browser cache and let us know.
Well.. they were already desactivated. So, you activated Optimize to test?
All plugins are desactivated now, except those who xstore need.
I have cleaned the database.
I will work on this and let you know if i need more help from you. I think a can handle it by myself.
Thanks
Hello,
Ok. Feel free to contact us if you still need any help from our side.
Regards
Hello!
To avoid that situation https://prnt.sc/yz77i6 , where can we change the switching to mobile mode?
Thanks!
Hello,
Unfortunately, we don’t have option to control the mobile mode resolution. But if you move cart to connection block https://prnt.sc/z0hpdi then header looks better https://prnt.sc/z0ht0z
Regards
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