Variation image issues - by queenb123 - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow

  • Avatar: queenb123
    queenb123
    Participant
    February 2, 2021 at 18:24

    hi,

    So many variations problems – wont come through via screen shots – Please take a look at this video:

    https://streamable.com/1injua

    as you can see the variation images are not behaving?

    I choose a variation and image is missing as per the video, there is no plugin conflict as the one plugin that did not come with the theme – i deactivated — turns out thats not the issue.

    I have not used any plugin for the variations – just what the theme offers – can you fix this pls?

    Logins in private area โ€“ (please keep this secure as my site was hacked and it took me 2 days to rebuild everything.)

    Many thanks!

    http://sacred.amulets.dzedcomics.co.uk/product/guardian-basastat-copy/

    Please, contact administrator
    for this information.
    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 09:56

    Hello,

    Thanks for contacting us.
    Please provide FTP access also.

    Regards

    Avatar: queenb123
    queenb123
    Participant
    February 3, 2021 at 10:02

    Hi,

    Please see logins in private area.

    Please contact administrator
    for this information.
    Avatar: queenb123
    queenb123
    Participant
    February 3, 2021 at 12:01

    i have noticed the same thing happens with your variable product demo:

    https://streamable.com/bfax8w

    Avatar: queenb123
    queenb123
    Participant
    February 3, 2021 at 18:17

    Any updates on this pls – my products are ready to go in and i have a deadline!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 4, 2021 at 09:54

    Hello,

    Download etheme.min.js file from this page – https://dropmefiles.com/TXlWF and re-upload it into xstore\js folder via FTP. Clear cache before checking the result.

    Regards

    Avatar: queenb123
    queenb123
    Participant
    February 4, 2021 at 09:58

    ok i will – but will this affect the theme update as i now have an alert to update the theme, if i update will it go back to the way it was?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 4, 2021 at 10:05

    This update is not obligatory, you can skip it. We plan to release a new theme version within the week, and the fix will be included there.

    Regards

    Avatar: queenb123
    queenb123
    Participant
    February 4, 2021 at 11:55

    Ok cool, how do i “sleep” an update – do i just ignore it?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 4, 2021 at 15:29

    Yes ๐Ÿ™‚

    Regards

    Avatar: queenb123
    queenb123
    Participant
    February 10, 2021 at 14:34

    hi i have rebuilt my site as it kept getting hacked, this variation issue is still happening even with your fix above:

    please see video:

    https://streamable.com/61faw0

    i have the latest version of the theme – i am using child theme to build and this is the latest install – unless i need to copy the above fix into child theme?

    unfortunately i have had to rebuild the site 3 times and i cannot give you access to the back end – everytime i do that i keep getting hacked and this sets me back – so if you can please give me the fix here as the above is not working.

    I am now with a new hosting provider with a new server and just want to contain who has access to my sites from now on.

    So please tell me the fix here.

    Many thanks.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 10, 2021 at 22:15

    Hello,

    Could you, please, provide us with link to your product?

    Regards

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