Provide us with temporary WP Dashboard and FTP access to fix the issue, please.
Regards
Olga Barlow
Participant
June 7, 2021 at 13:07
Hello,
Could you, please, provide us with a temporary WP Dashboard and FTP access to your site to check the issue in more detail?
Regards
Olga Barlow
Participant
June 7, 2021 at 12:59
Hello,
Thank you for using our theme!
Could you, please, provide us with a link to the product with the issue for better understanding?
Regards
Olga Barlow
Participant
June 7, 2021 at 12:57
Hello,
Try now, please.
Regards
Olga Barlow
Participant
June 7, 2021 at 12:13
Hello,
Update theme and XStore core plugin to latest versions https://youtu.be/xMEoi3rKoHk . This issue was solved in one of the latest updates. You use the out-of-date version that’s why you still have a problem.
Regards
Olga Barlow
Participant
June 7, 2021 at 11:42
Hello,
1) You used XStore > Files generator option but forget to enable WooCommerce styles and widgets to the generated file. I have enabled the necessary styles. Check now.
2) I see that you use the single product builder. Manage styles of the buttons and wishlist from the Single product builder settings. Don’t forget to flush the WP cache after your changes.
Regards
Olga Barlow
Participant
June 7, 2021 at 11:21
Hello,
You got premium plugins, these plugins do not have free or test versions, only the premium ones. To auto update premium plugin you need to use a built-in theme option (XStore > Install plugins > click update button if plugin released update) https://www.8theme.com/documentation/xstore/plugins/plugins-update/ or you can do this manually using plugins archives from the Downloads page https://www.8theme.com/downloads and FTP.
Some plugins like Revolution slider for example offers a number of extra features (like plugin addons or templates library) for owners of the individual license. To get access to these features of the Revolution slider you need to buy an individual license only, it’s related to plugin policy and we can do nothing with this. All the other options of plugin are available for the bundled version.
Regards
Olga Barlow
Participant
June 7, 2021 at 11:00
Hello,
Please, don’t create multiple topics for the same question because it causes misunderstanding!
You have already used ff7d32************a6f license for the https://www.internationalpony.de/ project. So, you can’t use it for the new project. If you want to start the new projects you need to buy a new license for that new project.
Regards
Olga Barlow
Participant
June 7, 2021 at 10:59
Hello,
Please, don’t create multiple topics for the same question because it causes misunderstanding!
You have already used ff7d32************a6f license for the https://www.internationalpony.de/ project. So, you can’t use it for the new project. If you want to start the new projects you need to buy a new license for that new project.
Regards
Olga Barlow
Participant
June 7, 2021 at 10:59
Hello,
Please, don’t create multiple topics for the same question because it causes misunderstanding!
You have already used ff7d32************a6f license for the https://www.internationalpony.de/ project. So, you can’t use it for the new project. If you want to start the new projects you need to buy a new license for that new project.
Regards
Olga Barlow
Participant
June 7, 2021 at 10:58
Hello,
You use ff7d32************a6f license for the https://www.internationalpony.de/ project. So, you can’t use it for the new project. If you want to start the new projects you need to buy a new license for that new project.
Regards
Olga Barlow
Participant
June 7, 2021 at 10:42
Hello,
Check now, please.
Regards
Olga Barlow
Participant
June 7, 2021 at 10:21
Hello,
Something like object cache. Actually, it would better to enable cache once you finished development. In another case, you ned to flush the cache every time you changed something.
You are welcome.
I have added the custom code to hide duplicated button to child theme style.css.
Regards
Olga Barlow
Participant
June 7, 2021 at 09:42
Hello,
1) Do you use any third-party plugins for the checkout process?
2) Go to Appearance > Themes > install and activate the Storefront theme and check the checkout process while this default theme is activated. Do you have this error with the Storefront theme?
Regards
Olga Barlow
Participant
June 7, 2021 at 09:02
Hello,
Server-side and WP Dashboard https://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/ . You need to install SSL certificate and set all the other necessary settings for the WP Dashboard according to SSL requirements. But it’s not a theme option, we are able to guide with theme settings and features. Issues related to your server or default WP issues are outside the scope of our support.
Regards
Olga Barlow
Participant
June 4, 2021 at 17:26
Hello,
You can use the same license for the dev site and production site if this is the same project even on different subdomains. But once you move the project to the main domain don’t forget to reactivate the theme in the XStore > Dashboard and then go to WP Dashboard > Updates > click the Check again button to flush the token cache of the previous activation to be able to auto-update theme in future.
Regards
Olga Barlow
Participant
June 4, 2021 at 16:56
Hello,
You are welcome.
Regards
Olga Barlow
Participant
June 4, 2021 at 16:55
Hello,
Thank you very much for your understanding!
Regards
Olga Barlow
Participant
June 4, 2021 at 16:52
Hello,
Code that you provided are divs, it’s not the table https://www.w3schools.com/html/html_tables.asp
So, if it looked like the table on the other site then that site has styles for the custom classes of your divs that make your code look like a table. Copy these styles to the new site.
Could you provide a link to the site where that code looks like a table?
Regards
Olga Barlow
Participant
June 4, 2021 at 16:47
Hello,
Check now, please.
Regards
Olga Barlow
Participant
June 4, 2021 at 15:47
Hello,
Yes, sure.
Regards
Olga Barlow
Participant
June 4, 2021 at 15:47
Hello,
Custom color was added in the Elementor Page custom CSS but we have issues with this area at this moment. We’ll try to fix the problem in the next theme update. So, I have added custom code to Theme Options > Custom CSS to fix the issue on your site till we fix the bug.
Regards
Olga Barlow
Participant
June 4, 2021 at 15:43
Hello,
You can upload the file with logs here https://dropmefiles.com/ and share the link in the Private content area.
Regards
Olga Barlow
Participant
June 4, 2021 at 15:42
Hello,
At this moment we don’t have option to import/export a single product, unfortunately. But I passed this request to our developers and they will try to implement the mentioned option during the next 4 weeks.
Regards
Olga Barlow
Participant
June 4, 2021 at 15:24
Hello,
If you want to import only header from the other demo you can use Theme Options > Header builder > Header templates > choose the template you want to import and do this.
You will probably need to replace the logo with your own logo after the import of the header from the demo.
Regards
Olga Barlow
Participant
June 4, 2021 at 15:19
Hello,
To duplicate site you can use the Duplicator plugin.
If you want to duplicate just theme options you can go to Theme Options > Import/Export > download export file and import it for the other project. Keep in mind that you need a separate license for the new project.
Regards
Olga Barlow
Participant
June 4, 2021 at 15:17
Hello,
We have added custom code to child theme to fix the issue with the mobile menu.
It looks that your installation does not work ok with the custom order if even the default Product categories widget does not work ok. We would recommend you to contact WooCommerce support about the widget display https://wordpress.org/support/plugin/woocommerce/
