Forum Replies Created

Viewing 30 posts - 7,531 through 7,560 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 22, 2021 at 08:55

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 22, 2021 at 08:41

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 22, 2021 at 08:27

    Hello,

    Do you mean that the complete order email still uses the default template?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 21, 2021 at 20:37

    Hello,

    Did you provide us with access to the correct site? Because I don’t see your changes even if I edit page using Elementor https://gyazo.com/b9ac5a33f61ccc94023357e8e0f2c8cb and logo is different. Provide us with link to page where you have the issue with the content editing and where you made changes and saved them but they do not appear on the frontend.
    Because I have a feeling that you edit the wrong page again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 21, 2021 at 20:29

    Hello,

    I don’t have issues with the hashtag images https://www.letwins.it/instagram-test/
    Make sure that you chose Top media in the element settings because Recent media only returns media objects published within 24 hours of query execution.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 15:01

    Hello,

    No, there is nothing for you to do. It’s fixed from our side.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 15:00

    Hello,

    You did not create for the Customer invoice / Order details (pending) template, you had just Customer invoice / Order details (paid). Once I created the Order details (pending) template https://prnt.sc/15t3u08 I get a customized email https://prnt.sc/15t41lh

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 14:39

    Hello,

    We checked the plugin code and found that plugin author hardcoded the email that they sent. So, contact plugin author and ask if they could use email templates (like WooCommerce does) to send email instead of the hardcoded email.

    We can do nothing in this case from our side.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 13:54

    Hello,

    You provided code of the tel block but you have additional space and icon for the other item https://prnt.sc/15svv9q , right?
    Go to Theme Options > Speed optimization > enable FontAwesome support. Or edit the menu item and remove the icon code from the menu item settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 13:36

    Hello,

    Provide us with FTP access to your site in this case. We need to check the code and file manager is not suitable for this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 13:35

    Hello,

    Thank you for choosing our theme for your project?
    Do you have problem with the header on the home page only or with all pages? If you have the issue on the home page only then go to Theme Options > Header builder > Click the Multiple templates link and remove the home page header. If you use the cache plugin or server cache keep in mind that you need to clear the cache to apply changes on the frontend.

    Watch video tutorial for the Multiple headers https://youtu.be/BpeXfzNwkOc to find more information about this option.

    If you have issues with editing header styles for all the pages then provide us with WP Dashboard access to your site. We’ll check the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 12:43

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 12:42

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 12:42

    Hello,

    I see that you overwrite email templates in the child theme. Remove them and check emails after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 12:41

    Hello,

    I see that it comes from Jetpack plugin. So, contact the plugin author to find out how to disable that. Once I disable the plugin there are no posts there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 12:32

    Hello,

    Yes, I see but I don’t see the problem while checking your site, see what I have https://prnt.sc/15pw1tj
    So, don’t understand what to do to replicate the issue to help you to fix that. Because I can’t fix the problem if I don’t see that. I and my team checked your site using 4 different PCs (Mac and Windows). Any of them does not display a problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 12:30

    Hello,

    Add z-index for the row with banners https://gyazo.com/ec8c6813a150f8ccb12adc74397978d0
    And the negative margin for the columns.
    Check your home page banners as an example.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 12:22

    Hello,

    It looks that you added some custom icon for the last menu item but did not enable FontAwesome support. Provide us with WP Dashboard access to check the menu item settings.

    Rgeards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 12:19

    Hello,

    We can’t check the site that you provided because of the fatal error. Provide us with FTP access to your site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 12:16

    Hello,

    Provide us with FTP access to your site, please. We need to take a closer look at the issue. Do you overwrite any email templates in the child theme? If yes, then remove them and check emails after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 12:14

    Hello,

    Go to Theme Options > Custom CSS > find the below code

    .wpml-ls-legacy-dropdown a {
        display: inline-flex !important;
        padding: 0 !important;
        color: #000;
    }

    and replace with the following

    .wpml-ls-legacy-dropdown a {
        min-width: 46px;
        display: inline-flex !important;
        padding: 0 !important;
        color: #000;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 12:08

    Hello,

    Our support expert can’t check the site https://gyazo.com/d60cbb514688dab69cdb8a05a6bec632

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 11:54

    Hello, @holly

    Try the Hook element in the Email builder https://prnt.sc/15smu9l and add it to your email template.
    And use one of the existing there hooks in your custom code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 11:50

    Hello,

    Thank you. Our support is able to log in.
    Could you, please, provide us with server error logs? Do any errors appear there once you submit that form? Provide us with server errors that appear once you do that.

    Rgeards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 11:46

    Hello,

    Add the below code to Theme Options > Custom CSS

    .mobile-header-wrapper .nav-sublist-dropdown > .container > ul,  .mobile-header-wrapper .menu-static-block {
        height: auto !important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 11:35

    Hello,

    We don’t have option in our theme to add custom js files. So, either use child theme for these purposes (don’t forget to import parent theme options to child theme once you install child theme) or use third-party plugins that allow adding custom JS code to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 11:19

    Hello,

    In this case, replace the previous code with this one

    .btn.small.black, .btn.medium.black, .btn.big.black, .before-checkout-form .button, .checkout-button, .shipping-calculator-form .button, .single_add_to_cart_button.button, .single_add_to_cart_button.button:focus, 
    .single_add_to_cart_button.button.disabled, .single_add_to_cart_button.button.disabled:hover, form.login .button, form.register .button, form.register .button.woocommerce-Button, form.lost_reset_password .button, .woocommerce-EditAccountForm .woocommerce-Button, .empty-cart-block .btn, .empty-category-block .btn, 
    .woocommerce-mini-cart__empty-message .btn, .form-submit input[type="submit"], #commentform input[type="button"],.form-submit input[type="submit"]:focus, .my_account_orders .view, .et-quick-view-wrapper .product_type_variable, 
     .et-quick-view-wrapper .product_type_variation, .coupon input[type="submit"], .widget_search button, .widget_product_search button, .woocommerce-product-search button, form.wpcf7-form .wpcf7-submit:not(.active), 
     .woocommerce table.wishlist_table td.product-add-to-cart a, .wcmp-quick-info-wrapper form input[type=submit], .product_list_widget .buttons a, .et-wishlist-widget .wishlist-dropdown .buttons .btn-view-wishlist, .btn-checkout, 
     .mini-cart-buttons .button:not(.btn-checkout), .mini-cart-buttons a, .form-row.place-order .button {
        font-weight: bold;
        font-size: 16px;
        text-transform: capitalize;
    }
    .et_product-block .cart .quantity {
        margin-bottom: 20px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 11:12

    Hello,

    Add the below code to child theme functions.php

    add_action('woocommerce_before_shop_loop_item', 'eth_product_brand_image');
    function eth_product_brand_image() {
    	global $post;
    	$terms = wp_get_post_terms( $post->ID, 'brand' );
    	?>
        <div class="sidebar-widget product-brands">
            <h4 class="widget-title"><span><?php esc_html_e( 'Product brand', 'xstore' ) ?></span></h4>
    		<?php
    		foreach ( $terms as $brand ) {
    			$thumbnail_id = absint( get_term_meta( $brand->term_id, 'thumbnail_id', true ) );
    			?>
                <a href="<?php echo get_term_link( $brand ); ?>">
    				<?php if ( $thumbnail_id ) :
    					echo wp_get_attachment_image( $thumbnail_id, 'full' );
    				endif; ?>
                </a>
    			                    
    			<?php
    		}
    		?>
        </div>
    	<?php
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 10:43

    Hello,

    The sticky header works because I have removed the mentioned custom code.
    I see the border on your site. If you want to add it without Yellow pencil add the below code to child theme style.css

    .content-product .product-content-image img {
        border: 1px solid #e1e1e1;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2021 at 10:42

    Hello,

    Provide us with FTP access to your site, please. We need to take a closer look at the theme code to fix the issue.

    Regards

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    Viewing 7,560 results - 7,531 through 7,560 (of 30,391 total)
Viewing 30 posts - 7,531 through 7,560 (of 30,391 total)
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