Hello,

Provide us with WP Dashboard and FTP access to your site and we’ll try to fix the errors related to our theme that could be fixed.

Regards

Hello,

How did you resolve this? What was the reason of the issue? It would be useful for other users who have the same issue with the WordPress installation.

Regards

Hello,

Thank you for using our theme. Point is that the Instagram app does not have a share option, it does not allow sharing, so you can’t implement this.

Regards

Hello,

You are welcome! We would be grateful if you could leave the rating for our theme https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546

Regards

Hello,

You are using a number of third-party plugins that do not speed up the site in general (Additional Variation Images Gallery for WooCommerce, Variation Swatches for WooCommerce, Woo Product Remover) and even the backend of your site loads slow. Also, your site is slow while we testing it with the default Storefront theme (6.4s – https://gtmetrix.com/reports/najpiekniejszy.pl/juF1VePB/). We tested the shop page to show you that the same content loads slowly with the default theme and with the XStore theme. Look, the site won’t load very fast with the XStore theme (that has a number of additional options, features, scripts) if it loads slowly even with the default theme that does not have anything. I tried to guide you that you need to look not at theme settings but at your server settings and at third-party plugins that you use, at the content you show on your pages. For example, you added 3 revolution sliders, 3 tabs elements with the 11 product sliders on the same page. It’s a heavy page. I have enabled lazy loading for the product elements to reduce the loading time but your server response time is slow https://prnt.sc/18r6d6o and you need to resolve this issue with the server support, not with theme support.

If you are not satisfied with our theme speed you can submit a refund request here https://themeforest.net/refund_requests/new and choose another theme that is faster in your opinion. Please, don’t use rating to manipulate.

Regards

Hello,

Add the below code to Theme Options > Custom CSS

.product-content-image .label-product {
    display: block;
}

Regards

Hello,

Take our apologies for the delay in answering. You missed WP Dashboard access. Could you, please, provide us with WP Dashboard credentials to allow us to log in and check theme settings?

Regards

Hello,

Thank you for using our theme!

1) We don’t have special option for the tag cloud but you can change bg color using custom code below. Add this to Theme Options > Custom CSS

.tagcloud a {
    background-color: #4a587f;
    color: #fff;
}

2) Go to Theme Options > WooCommerce > Shop > Product styles > Product Content Elements > disable SKU

3) Do you want to shop grid on the other page or you want to enable masonry for the shop page?

Regards

Hello,

We don’t have such an option in our theme. You need to look for the third-party search plugin that allows you to implement that and replace our search with the plugin search.

Regards

Hello,

Contact Klarna developers to find out how to use their API with the WP and WooCommerce and where to place the custom code according to their requirements. We could just recommend you to use child theme for any changes you plan in theme.

But probably you just need the additional plugin https://wordpress.org/plugins/klarna-payments-for-woocommerce/

Regards

Hello,

1) Added the below code to Theme Options > Custom CSS. Check now

div.quantity ~ .et-or-wrapper {
    display: inline-block;
    flex: 1;
    min-width: 120px;
    margin: 0 10px !important;
    align-items: center;
}
.et-single-buy-now.single_add_to_cart_button.button {
    min-width: 145px;
}

2) a) To change the green bg edit the column bg image https://prnt.sc/18q65cf
b) To change the top space edit the margin of the column with the text https://prnt.sc/18q6fq0

Regards

Hello,

I know that not all the files were uploaded because I got a lot of the js errors in the console while checking your site in Customizer mode for example. Errors disappeared once I reuploaded files.
I installed the File manager plugin. Uploaded theme archive to wp-content/themes/ folder. Then extracted theme archive using File manager plugin with overwriting of the old files https://prnt.sc/18q3uf5

Regards

Hello,

Take our apologies. We suppose that issue in not related to our theme but to your server settings. Try to increase SubstituteMaxLineLength
Follow the instructions mentioned in this comment https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820
Check the page editing after that.

Or provide us with WP Dashboard and FTP access to your site to check and help you.

Regards

Hello,

Go to Theme Options > WooCommerce > Shop > Shop page layout > disable Product Added Notification option. Go to Theme Options > Header builder > Cart > enable Off-canvas type for the minicart.

Regards

Hello,

1) Go to Appearance > Widgets > move widgets from the Filters sidebar to Shop page sidebar.
2) After that go to Theme Options > WooCommerce > Shop > Shop page layout > enable sidebar for the shop page and product categories.

Regards