Forum Replies Created

Viewing 30 posts - 7,081 through 7,110 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 13:13

    Hello,

    Thank you. I passed the issue to our developers. They will take a closer look. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 13:06

    Hello,

    We have fixed all the errors that we could fix.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 10:18

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 10:17

    Hello,

    It’s ok that you use child theme. Read more about child themes here https://developer.wordpress.org/themes/advanced-topics/child-themes/
    If you switch to parent theme you lose the styles because parent theme does not inherit child theme changes you made in theme options. If you want to switch to parent theme after the child theme then you need to enable child theme, export theme options (Theme Options > Import/Export > Export), then enable parent theme and go to Theme Options > Import/Export > Import options file. Reload page without saving the changes. Check the frontend.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 10:13

    Hello @DavidBSI

    Glad to hear that you sorted it out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 10:12

    Hello,

    Go to Theme Options > click Save button. Check the frontend after that.
    Let me know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 10:10

    Hello,

    Please, create new topics for the new issues to avoid misunderstanding.
    1) We can’t make changes to the registration form, it comes from WooCommerce and vendor plugin. Our theme just displays it in the mini-popup and we don’t have options to change the form itself. So, if you want to make any changes there you can either submit customization request here or do it by yourself if you have appropriate PHP, JS skills. Use child theme for additional customization.

    2) Edit slug of your page if you want to change that https://prnt.sc/19g81fs

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 09:56

    Здравствуйте,

    Мы установили демо контент. Проверьте сайт сейчас.
    Но вам необходимо связаться с вашим хостинг провайдером и проверить права на файлы и настройки сервера. Ваш WP постоянно выдает ошибки https://prnt.sc/19g2dnv не смотря на то, что файлы физически есть в указаных папках.

    C ув. Ольга

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 09:25

    Hello,

    Go to XStore > Files generator > click the generate file button again to generate the correct styles.
    Clear cache and check the site again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 09:21

    Hello,

    Do you have this issue when the Storefront theme is enabled? Point is that we are able to help only in case issue appears with the XStore theme only and everything works fine with the Storefront theme. If it does not work even with the Storefront then you need to contact Hyyan WooCommerce Polylang plugin support because we can do nothing from theme side.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 09:19

    Hello,

    It looks like the parent theme was not fully installed and the system can’t create child theme.
    Provide us with WP Dashboard access to your site and tell me what demo version would you like to import.
    WordPress database error is not related to theme and ask server support to fix that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 09:15

    Hello,
    We have updated WP, our theme, and bundled plugins.

    – I cant edit any page with elementor / even my activated pro version

    it works if Elementor Pro is deactivated https://prnt.sc/19fv049
    Contact Elementor plugin author to find out why their plugin causes the issues with the page editing and js errors in the console https://prnt.sc/19fvq2u

    – I cant reach My all created Slider revolution slides

    Check now

    – I cant customizing the theme even after the activation.

    Check now and let m know if you have any issues with this now.

    – if I update the core plugin it is changing the home page header and many style inside the pages

    Because you need to update not just the core plugin but also the XStore theme to the latest version

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 08:54

    Hello,

    1) FTP access is incorrect https://prnt.sc/19fr98a
    2) You use out of date versions of WP, theme and bundled plugins. We need to update them all.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 08:47

    Hello,

    1) Add the language switcher to widget area and then use the Widget element in the header builder to display that widget area with the switcher in header.

    2), 4) Edit the menu element and change the Text color(hover, active) https://prnt.sc/19fpavh

    3) You can manage this in the Sticky header settings https://prnt.sc/19fpood

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 08:26

    Hello,

    We don’t have exactly the same demo but XStore theme includes elements that allow you to create a similar layout. So, you can import demo content of the default version and then change it according to your needs. We’ll be able to guide you on which elements to use to create that layout. For example, use a simple row with the bg image for the first section, use a banner with mask element to create the second section, use the Team member element for the third section etc.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 08:18

    Hello,

    This is known issue of the jetpack plugin https://wordpress.org/support/topic/v9-9-breaks-elementor-carousel-image-widget/ They will fix it in the next update we suppose. Follow the instructions from plugin author.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 08:16

    Hello,

    And this is known issue from their side https://wordpress.org/support/topic/v9-9-breaks-elementor-carousel-image-widget/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 08:14
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 08:07

    Hello,

    Issue caused by styles of the jetpack plugin Issue https://prnt.sc/19fgovl
    Contact plugin author and ask them to improve the styles because it will cause the issue not just with the theme slider but with all the swiper sliders that you may use on the site.
    Disable jetpack till they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 07:58

    Hello,

    Issue caused by styles of the jetpack plugin https://prnt.sc/19fepx4
    Contact plugin author and ask them to improve the styles because it will cause the issue not just with the theme slider but with all the swiper sliders that you may use on the site.
    Disable jetpack till they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2021 at 07:49

    Hello,

    Thank you. I passed the request to our developers. I’ll inform you about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2021 at 17:52

    Hello,

    Did not get a solution from them, unfortunately. I’ll try to speed them up to fix this within the next few days.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2021 at 17:37

    Hello,

    So, as I can see Sales booster works. To translate it use a String translator https://prnt.sc/19ago66

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2021 at 17:27

    Hello,

    In this case, remove the previous code and add the code below to the global CSS

    @media only screen and (max-width:992px){
    .mobile-header-wrapper .menu li.menu-disable_titles .nav-sublist-dropdown {
        width: 100vw;
        margin-right: 0 !important;
    }
    .mobile-header-wrapper .menu li.menu-disable_titles {
        position: static;
    }
    }

    You can change colors, alignment only by custom CSS, if you have appropriate skills or you, may try Yellow pencil plugin but it would better if you are familiar with the CSS because the plugin generates the wrong code sometimes.

    8) We don’t have documentation for this, unfortunately. HTML block supports HTML code and shortcodes. Don’t use PHP and JS code there. To create the menu like we have on 8theme.com not just HTML code is required but also JS, CSS. So, you could implement this only if you have the mentioned skills. Or submit customization request here because additional customization is not included in our support https://themeforest.net/page/item_support_policy

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2021 at 17:22

    Hello,

    Search Product Variations disabled. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2021 at 16:09

    Hello,

    I disabled and then enabled third-party plugins that you use to find out which one causes the issue. So, if the plugin that you use to add that number requires additional customization after disabling then go to plugin options and make sure that everything is in place.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2021 at 16:06

    Hello,

    Contact Jetpack plugin author to get help with this. Probably some option of the Jetpack plugin causes the issue, they should be aware of which one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2021 at 15:49

    Hello,

    Could you, please, provide us with WP Dashboard access?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2021 at 15:47

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue in more detail. Your site is under maintenance mode and we can’t check it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2021 at 15:45

    Hello,

    Could you, please, provide us with WP Dashboard access to your site to check the issue in more detail?

    Regards

  • 1 2 3 236 237 238 1,012 1,013 1,014
    Viewing 7,110 results - 7,081 through 7,110 (of 30,391 total)
Viewing 30 posts - 7,081 through 7,110 (of 30,391 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.