Hello,
Thank you. I passed the issue to our developers. They will take a closer look. I’ll inform you once they fix the problem.
Regards
Hello,
Thank you. I passed the issue to our developers. They will take a closer look. I’ll inform you once they fix the problem.
Regards
Hello,
We have fixed all the errors that we could fix.
Regards
Hello,
You are welcome.
Regards
Hello,
It’s ok that you use child theme. Read more about child themes here https://developer.wordpress.org/themes/advanced-topics/child-themes/
If you switch to parent theme you lose the styles because parent theme does not inherit child theme changes you made in theme options. If you want to switch to parent theme after the child theme then you need to enable child theme, export theme options (Theme Options > Import/Export > Export), then enable parent theme and go to Theme Options > Import/Export > Import options file. Reload page without saving the changes. Check the frontend.
Regards
Hello @DavidBSI
Glad to hear that you sorted it out.
Regards
Hello,
Go to Theme Options > click Save button. Check the frontend after that.
Let me know about the results.
Regards
Hello,
Please, create new topics for the new issues to avoid misunderstanding.
1) We can’t make changes to the registration form, it comes from WooCommerce and vendor plugin. Our theme just displays it in the mini-popup and we don’t have options to change the form itself. So, if you want to make any changes there you can either submit customization request here or do it by yourself if you have appropriate PHP, JS skills. Use child theme for additional customization.
2) Edit slug of your page if you want to change that https://prnt.sc/19g81fs
Regards
Здравствуйте,
Мы установили демо контент. Проверьте сайт сейчас.
Но вам необходимо связаться с вашим хостинг провайдером и проверить права на файлы и настройки сервера. Ваш WP постоянно выдает ошибки https://prnt.sc/19g2dnv не смотря на то, что файлы физически есть в указаных папках.
C ув. Ольга
Hello,
Go to XStore > Files generator > click the generate file button again to generate the correct styles.
Clear cache and check the site again.
Regards
Hello,
Do you have this issue when the Storefront theme is enabled? Point is that we are able to help only in case issue appears with the XStore theme only and everything works fine with the Storefront theme. If it does not work even with the Storefront then you need to contact Hyyan WooCommerce Polylang plugin support because we can do nothing from theme side.
Regards
Hello,
It looks like the parent theme was not fully installed and the system can’t create child theme.
Provide us with WP Dashboard access to your site and tell me what demo version would you like to import.
WordPress database error is not related to theme and ask server support to fix that.
Regards
Hello,
We have updated WP, our theme, and bundled plugins.
– I cant edit any page with elementor / even my activated pro version
it works if Elementor Pro is deactivated https://prnt.sc/19fv049
Contact Elementor plugin author to find out why their plugin causes the issues with the page editing and js errors in the console https://prnt.sc/19fvq2u
– I cant reach My all created Slider revolution slides
Check now
– I cant customizing the theme even after the activation.
Check now and let m know if you have any issues with this now.
– if I update the core plugin it is changing the home page header and many style inside the pages
Because you need to update not just the core plugin but also the XStore theme to the latest version
Regards
Hello,
1) FTP access is incorrect https://prnt.sc/19fr98a
2) You use out of date versions of WP, theme and bundled plugins. We need to update them all.
Regards
Hello,
1) Add the language switcher to widget area and then use the Widget element in the header builder to display that widget area with the switcher in header.
2), 4) Edit the menu element and change the Text color(hover, active) https://prnt.sc/19fpavh
3) You can manage this in the Sticky header settings https://prnt.sc/19fpood
Regards
Hello,
We don’t have exactly the same demo but XStore theme includes elements that allow you to create a similar layout. So, you can import demo content of the default version and then change it according to your needs. We’ll be able to guide you on which elements to use to create that layout. For example, use a simple row with the bg image for the first section, use a banner with mask element to create the second section, use the Team member element for the third section etc.
Regards
Hello,
This is known issue of the jetpack plugin https://wordpress.org/support/topic/v9-9-breaks-elementor-carousel-image-widget/ They will fix it in the next update we suppose. Follow the instructions from plugin author.
Regards
Hello,
And this is known issue from their side https://wordpress.org/support/topic/v9-9-breaks-elementor-carousel-image-widget/
Regards
Hello,
Issue caused by styles of the jetpack plugin Issue https://prnt.sc/19fgovl
Contact plugin author and ask them to improve the styles because it will cause the issue not just with the theme slider but with all the swiper sliders that you may use on the site.
Disable jetpack till they fix the problem.
Regards
Hello,
Issue caused by styles of the jetpack plugin https://prnt.sc/19fepx4
Contact plugin author and ask them to improve the styles because it will cause the issue not just with the theme slider but with all the swiper sliders that you may use on the site.
Disable jetpack till they fix the problem.
Regards
Hello,
Thank you. I passed the request to our developers. I’ll inform you about the results.
Regards
Hello,
Did not get a solution from them, unfortunately. I’ll try to speed them up to fix this within the next few days.
Regards
Hello,
So, as I can see Sales booster works. To translate it use a String translator https://prnt.sc/19ago66
Regards
Hello,
In this case, remove the previous code and add the code below to the global CSS
@media only screen and (max-width:992px){
.mobile-header-wrapper .menu li.menu-disable_titles .nav-sublist-dropdown {
width: 100vw;
margin-right: 0 !important;
}
.mobile-header-wrapper .menu li.menu-disable_titles {
position: static;
}
}
You can change colors, alignment only by custom CSS, if you have appropriate skills or you, may try Yellow pencil plugin but it would better if you are familiar with the CSS because the plugin generates the wrong code sometimes.
8) We don’t have documentation for this, unfortunately. HTML block supports HTML code and shortcodes. Don’t use PHP and JS code there. To create the menu like we have on 8theme.com not just HTML code is required but also JS, CSS. So, you could implement this only if you have the mentioned skills. Or submit customization request here because additional customization is not included in our support https://themeforest.net/page/item_support_policy
Regards
Hello,
Search Product Variations disabled. Check now.
Regards
Hello,
I disabled and then enabled third-party plugins that you use to find out which one causes the issue. So, if the plugin that you use to add that number requires additional customization after disabling then go to plugin options and make sure that everything is in place.
Regards
Hello,
Contact Jetpack plugin author to get help with this. Probably some option of the Jetpack plugin causes the issue, they should be aware of which one.
Regards
Hello,
Could you, please, provide us with WP Dashboard access?
Regards
Hello,
Provide us with WP Dashboard and FTP access to your site to check the issue in more detail. Your site is under maintenance mode and we can’t check it.
Regards
Hello,
Could you, please, provide us with WP Dashboard access to your site to check the issue in more detail?
Regards